Store Associate Quality Assurance
Resume:
Ptolemy Petrie
CONTACT
*************@*******.***
Colorado Springs, Colorado 80917
EXPERIENCE
February 2023 - August 2023
Customer Support Walmart, COLORADO SPRINGS, CO
• Continuously monitored customer interactions across multiple channels for quality assurance purposes.
• Implemented effective communication channels between customers and internal teams to maximize efficiency.
• Provided technical assistance on products, troubleshooting issues, resolving complaints, and escalating inquiries as needed.
January 2021 - January 2023
Store Associate Twins Wine & Liquor, COLORADO SPRINGS, CO
• Labeled, tagged, and sorted merchandise for sale.
• Used sales tactics to sell products to customers and increase store sales.
• Completed daily opening and closing procedures.
• Unloaded store merchandise and arranged products in display areas.
• Adhered to safety standards while handling merchandise and equipment throughout the store.
• Resolved customer complaints promptly with professionalism and courtesy. June 2019 - February 2020
Store Associate Queen Liquor, COLORADO SPRINGS, CO
• Used sales tactics to sell products to customers and increase store sales.
• I greeted customers and answered questions, assisting with needs and finding items.
• Performed general store maintenance for clean store appearance.
• Assisted customers with finding products and making appropriate selections based on individual needs. July 2017 - May 2019
Store Manager G&R Liquor, COLORADO SPRINGS, CO
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Solved problems and resolved conflicts for team members and customers.
• Addressed employee issues, performed corrective actions.
• Stocked and organized products in storage spaces and retail shelves.
• Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly. April 2015 - June 2017
Certified Forklift Operator The Floor Trader, Colorado Springs, Colorado
• Followed safety protocols and regulations for operating a forklift.
• Labeled and packaged merchandise for shipping and storage.
• Displayed ability to work well under pressure and follow strict deadlines efficiently. April 2014 - January 2015
Forklift Operator Goodwill industries, Colorado Springs, Colorado
• Placed and arranged items and packages on pallets for transport.
• Followed safety protocols and regulations for operating a forklift.
• Loaded and unloaded packages and merchandise from industrial trucks. January 2012 - March 2013
Owner/Operator (Ptolemy)Computer Services, Colorado Springs, Colorado
• Managed the daily operations related to customer service, inventory management, and On-site Computer Services.
• Identified solutions for helping new and existing clients based on their needs.
• Identified problems, made decisions, and interpreted results based on Deductive reasoning and known good parts for testing.
May 2011 - December 2011
Desktop Support Analyst El Paso County IT, Colorado Springs, Colorado
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications. March 2010 - May 2011
Computer technician fast-teks onsite computer services, Colorado Springs, Colorado
• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Performed component level diagnostics, troubleshooting, & repair or replacement of all major brand /custom desktops / laptops.
September 2006 - March 2010
Computer Technician Computer-x-parts LLC, Colorado Springs, Colorado
• Specify power supply requirements and configuration, drawing on system performance expectations and design specifications.
• Recommend purchase of equipment to control dust, temperature, and humidity in area of system installation.
• Performed component level diagnostics, troubleshooting, & repair or replacement of all major brand /custom desktops / laptops.
• Answer telephone calls to assist computer users encountering problems. December 2003 - May 2006
Account Management / Customer support Rent-A-Center, Colorado Springs, Colorado
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Collaborated with team members to develop new ideas for improving account management processes.
• Developed strategic account plans to increase customer satisfaction and retention. EDUCATION
Bishop Ready High School, Columbus, Ohio
CERTIFICATIONS
• CompTIA A+
• CompTIA Net+
SKILLS
• Active Listening
• Maintenance and Troubleshooting
• System Upgrades
• Reading Comprehension
• User Access Management
• System Deployment
• Technical Support
• Install Hardware
• New Technology Integration
• Update Configurations
• Data Backups
• Identify Needs
• Analytical and Methodical
• Workstation Maintenance
• System updates / patch Management.
• Material Packaging
• Safety Standards
• Equipment Maintenance
• Safety Awareness
• Order Picking and Processing
• Time Management
• Loading and Unloading
• Stock Management
• Staging and Sorting
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