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Store Associate Quality Assurance

Location:
Colorado Springs, CO
Posted:
January 09, 2024

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Resume:

Ptolemy Petrie

CONTACT

719-***-****

*************@*******.***

Colorado Springs, Colorado 80917

EXPERIENCE

February 2023 - August 2023

Customer Support Walmart, COLORADO SPRINGS, CO

• Continuously monitored customer interactions across multiple channels for quality assurance purposes.

• Implemented effective communication channels between customers and internal teams to maximize efficiency.

• Provided technical assistance on products, troubleshooting issues, resolving complaints, and escalating inquiries as needed.

January 2021 - January 2023

Store Associate Twins Wine & Liquor, COLORADO SPRINGS, CO

• Labeled, tagged, and sorted merchandise for sale.

• Used sales tactics to sell products to customers and increase store sales.

• Completed daily opening and closing procedures.

• Unloaded store merchandise and arranged products in display areas.

• Adhered to safety standards while handling merchandise and equipment throughout the store.

• Resolved customer complaints promptly with professionalism and courtesy. June 2019 - February 2020

Store Associate Queen Liquor, COLORADO SPRINGS, CO

• Used sales tactics to sell products to customers and increase store sales.

• I greeted customers and answered questions, assisting with needs and finding items.

• Performed general store maintenance for clean store appearance.

• Assisted customers with finding products and making appropriate selections based on individual needs. July 2017 - May 2019

Store Manager G&R Liquor, COLORADO SPRINGS, CO

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Solved problems and resolved conflicts for team members and customers.

• Addressed employee issues, performed corrective actions.

• Stocked and organized products in storage spaces and retail shelves.

• Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly. April 2015 - June 2017

Certified Forklift Operator The Floor Trader, Colorado Springs, Colorado

• Followed safety protocols and regulations for operating a forklift.

• Labeled and packaged merchandise for shipping and storage.

• Displayed ability to work well under pressure and follow strict deadlines efficiently. April 2014 - January 2015

Forklift Operator Goodwill industries, Colorado Springs, Colorado

• Placed and arranged items and packages on pallets for transport.

• Followed safety protocols and regulations for operating a forklift.

• Loaded and unloaded packages and merchandise from industrial trucks. January 2012 - March 2013

Owner/Operator (Ptolemy)Computer Services, Colorado Springs, Colorado

• Managed the daily operations related to customer service, inventory management, and On-site Computer Services.

• Identified solutions for helping new and existing clients based on their needs.

• Identified problems, made decisions, and interpreted results based on Deductive reasoning and known good parts for testing.

May 2011 - December 2011

Desktop Support Analyst El Paso County IT, Colorado Springs, Colorado

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications. March 2010 - May 2011

Computer technician fast-teks onsite computer services, Colorado Springs, Colorado

• Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

• Performed component level diagnostics, troubleshooting, & repair or replacement of all major brand /custom desktops / laptops.

September 2006 - March 2010

Computer Technician Computer-x-parts LLC, Colorado Springs, Colorado

• Specify power supply requirements and configuration, drawing on system performance expectations and design specifications.

• Recommend purchase of equipment to control dust, temperature, and humidity in area of system installation.

• Performed component level diagnostics, troubleshooting, & repair or replacement of all major brand /custom desktops / laptops.

• Answer telephone calls to assist computer users encountering problems. December 2003 - May 2006

Account Management / Customer support Rent-A-Center, Colorado Springs, Colorado

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

• Collaborated with team members to develop new ideas for improving account management processes.

• Developed strategic account plans to increase customer satisfaction and retention. EDUCATION

Bishop Ready High School, Columbus, Ohio

CERTIFICATIONS

• CompTIA A+

• CompTIA Net+

SKILLS

• Active Listening

• Maintenance and Troubleshooting

• System Upgrades

• Reading Comprehension

• User Access Management

• System Deployment

• Technical Support

• Install Hardware

• New Technology Integration

• Update Configurations

• Data Backups

• Identify Needs

• Analytical and Methodical

• Workstation Maintenance

• System updates / patch Management.

• Material Packaging

• Safety Standards

• Equipment Maintenance

• Safety Awareness

• Order Picking and Processing

• Time Management

• Loading and Unloading

• Stock Management

• Staging and Sorting



Contact this candidate