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Customer Service Technical Staff

Location:
Richmond Hill, ON, Canada
Posted:
January 09, 2024

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Resume:

Mathieu Holt

Tel: 647-***-****, Email: ad2lj8@r.postjobfree.com

Over 15 years in the healthcare industry with management, customer service coaching, training, mentoring and working in various rehab areas including managing group homes. Supervise technical staff and scheduling, reporting and computer/keyboarding skills.

Experience in medical EMR office procedures. Self-directed with demonstrated ability to effectively work independently and achieve set goals and desired outcome. Exceptional problem and conflict resolution skills to deal effectively with public complaints Knowledge of social and health issues related to aging and experience working with seniors.

Other areas of expertise include:

• Experienced in Medical Intakes and history of Patients and assessments

• Experienced in working Triage of patients

• Experience in doing Medical screening for Covid 19

• Experienced in working with Physicians

• Worked on master Chef Canada

• First Aid/ CPR and AED HCP Certified

• Fire safety experience and extinguishers

• Experience in vivid vaccinations and swabbing techniques

• Experience as a set medic with productions

• Experience in working with Stress Echoes and starting with IVs

• Experience in Drug and Alcohol testing

• Experience in 911 communications call centers

• Experienced with public and private medications also in giving Methadone Injections

• Have 2-3 years practical experience also providing treatment to individuals experiencing trauma

• Experience in working with people of dementia

• Experience with overdose prevention and response and training in/experience with Naloxone administration

• Have two years’ experience in maintenance, logistics planning and procurement

• Knowledge of facilities related to contract management practices and processes.

• Experienced in Emergency first responder ( BLS )

• Have knowledge in Kinesiology with on the job training

• Experienced working with technicians in performing 12 lead ECGs Holters and BP.

• Experience in mental health and/or developmental pediatrics

• Knowledgeable with working in Phlebotomy and IM Injections

• Experienced in Clinical Health

• Experience providing peer-to-peer support

• Ability to prioritize work in an efficient and organized manner is essential.

• Minimum one (1) year experience in light mechanical, repair and equipment maintenance and related functions.

• Have some knowledge with supply management theory, including procurement and inventory management.

• Familiar with Provincial Acts and regulations

• WHMIS Trained

• Ability to work effectively as an integral member of a health care team

• Skilled in conducting physical intakes, assessments of patients, GCP assessments

• Knowledge in working with people with drug/alcohol addictions

• Knowledge in managing chronic health conditions and Diabetes.

• Experienced in SABS

• Experienced in working with patients with Acquired brain Injury (ABI )

• Experienced working as Cardiology Assistant for heart clinics

• Excellent knowledge of case management principles, healthcare management and reimbursement

• Emergency Responses, ambulance attendant, medical attendant, medical operations coordinator and Emergency Room experience

EXPERIENCE

PULSAR UV FILM SOLUTIONS FEB. 2021 – PRESENT

WORKED AS A LEAD SET MEDIC

ASSISTED WITH COVID 19 SWABBING AND ENSURING PROPER PAPERWORK AND CONSENT FORMS WERE FILLED OUT/SIGNED AND DOCUMENTED ACCORDINGLY ON GOOGLE SPREAD SHEETS

MANAGED COVID PRODUCTION ASSISTANT(S) TO ENSURE PROPER PROTOCOLS WERE FOLLOWED

WORKED WITH COVID COMPLIANCE OFFICER(S) TO ENSURE SAFETY MEASURES AND PRECAUTIONS WERE FOLLOWED

REPORTED INCIDENTS TO COVID SUPERVISOR AND HEALTH/SAFETY MANAGER(S) IF PROTOCOLS WERE NOT FOLLOWED

IMPLEMENTED SAFETY PROCEDURES AND PROTOCOLS

WORKED WITH A-LIST AND OTHER CELEBRITIES (UNDER NDA)

MULTIPLE FILM PRODUCTIONS

MEDCOR CANADA MAY 2020 - PRESENT

MEDICAL SCREENING OF INDIVIDUALS FOR COVID 19

TAKING TEPERATURES

ASKING QUESTIONS TO INDIVIDUALS OF WHERE AND WHO THEY ARE AROUND

MAKING SURE STAFF AND VISITORS ARE BEING SAFE ON SITE

CHECKING ALL PEOPLE PRIOR TO ENTERING CONSTRUCTION SITE

DOING ALL CHARTING AND DOCUMENTATION

BOAT ROCKER STUDIOS/AMC JUNE. 2022 – SEPT. 2022

WORKED AS THE ONLY SET MEDIC AND TESTING CO-ORDINATION

CO-ORDINATED TESTS FOR CAST & CREW

ADMINISTED TESTS TO CAST & CREW

UPDATED CAST & CREW INFO ON GROUP GOOGLE SPEADSHEET

MANAGED COVID PRODUCTION ASSISTANT(S) AND COVID COMPLIANCE OFFICER(S)

ORGANIZED TESTING LINE UP FOR NEW EMPLOYEE(S)

ACTED AS HEALTH AND SAFETY MANAGER/REP FOR PRODUCTION

IMPLEMENTED STRICT PROTOCOLS AS PER PRODUCTION RULES

Guard me Sept.2019 – April 2020

• Answering Phones

• Giving information over phones

• prepare correspondence and documents

• organize medical records and process insurance forms

• communicating with patients, legal representatives and other third parties

• Other duties as assigned

Vaughan Pain Clinic July 2018 – June 2019

Clinic Assistant

Assessment of patients

• Doing vitals on all patients

• Taking patients histories and list of their medications

• Counselling patients on preventative care

• Help with doctors on treating and diagnosing for illnesses

• Helping with patients on proper diet plans

• Deciding on types of injections to help with pain management of patients

MedEvac Canada August 2017 – October 2018

Medic

• Picking up patients from hospitals and dropping off at residence

• Taking patients for Dr, appointment

• Working with Cardio monitors

• Bringing patients home from U.S. and doing airport runs

• Giving direct care when needed

• Doing vitals on all patients we pick up

• Giving oxygen to patients who may be short of breath

• Working with various EMS in case patients need to be transported to hospital

Front Line Trauma Services

Medic March 2015 - Present

Working various events through the GTA.

Giving care to Patients when in need

Doing,first aid treatment, and giving Oxygen to patients when in need

Calling other personnel when in need

Applying Collar braces when in need for serious injuries

Gibson Health and Wellness June.2016 – Sept. 2016 (TERM)

Medical Case Manager

• Work in conjunction with medical care providers

• Conduct initial pre-screening of clients to determine eligibility for services and appropriateness

of case management services.

• Complete client assessment and reassessment including the acuity scale as a standard measure for the system of care.

• Evaluate effectiveness of services based upon client outcomes in the scope of work.

• Develop a comprehensive care plan jointly with the client that includes short and long term goals focused on attaining, maintaining and achieving positive health outcome

• Conduct initial pre-screening of clients to determine eligibility for services and appropriateness of case management services.

MCI The Doctors Office

Clinic Assistant Nov.2015 – June 2016

• Obtaining past medical history allergies and any medications they may be on

• Doing vital signs, assessments and any physical assessment like height and weight. for Dr.

• formulate a differential diagnosis and help to figure out what patient concerns are

• Triaging patients for physicians

• Help collecting any body fluids and secretions for further diagnosis

• Doing dressings and dressing changes for physicians.

• Assist physicians with any other procedures as required.

Panno EMS Medical Sept.2014 – May 2016

Medic /Trainer ( Seasonal )

• Helping with First aid at elementary school functions

• Doing medical training for school athletes

• Taping and bandaging of athletes

• Giving ice to injured athletes

• Working with school officials at various functions throughout GTA, monitoring injuries of athletes and performing any necessary actions needed as well as determining whether they can continue their activity

Ampere Limited May 2013 - May 2014

Health and Safety Representative

• Following certification, my responsibilities include performing site Inspections

• Completing and following up on WSIB claims and return to work procedures

• Ensuring employees are properly certified as per regulations.

• Including in-house training to employees as necessary

• Performing vehicle inspections

• Ensuring All MSDS, WHMIS documents be current and up to date

• Training of new employees

Medical Attendant April 2011 – April 2013

Ontario Patient Transfer, Richmond Hill, ON

Pick up patients from hospitals, residences, nursing homes and transport to agreed location

• Administer oxygen masks and monitor patient's vital signs

• Accurately document any files and give report to receiving facilities

• Patient drop off after receiving treatments

Emergency Room Unit Assistant May 2008 – Oct. 2010

Health Sciences Centre, Winnipeg, MB

• Office assistant; filing, charting, booking MRIs, CT scans, X-rays

• Booked appointments for ongoing treatments

• Assisted with triage patients and attending ADL of patient care

• Checking patients in and out

Medical Operations Coordinator Apr 2007 – July 2008

Canadian Global Air, Winnipeg, MB

• Maintained patient medical assessments, and managed six medevac airplanes

• Organized medical flight team personnel and transportation for patients worldwide back to Canada as well as coordinated medical crew’s schedule

• Controlled over 200 insurance claim companies for patient transport

• Typed reports for multiple international locations for patients

• Performed all duties in accordance with established methods

• Obtained clean linens and supplies, cleaned utility rooms

Provided personal care changed bed linen and maintained appropriate grooming supplies

Paramedic Feb 2004 – June 2007

North Eastman Health Authority, Beausejour and Pine Falls, MB

• Ambulance Attendant

• Patient drop off after receiving treatment

• Proven ability to respond immediately and confidently during emergencies

• Dedicated in providing medical assistance in stabilizing patient's condition

• Provided triage and advanced care to injured patient

• Assisted transfer of patients with nurses

• Handled and served patients in a manner conducive to their safety and comfort

EDUCATION

2020 PSW QUALITY OF CARE U OF TORONTO

2019 Stop The Bleed F.A.S.T. EMS Toronto,Ont

2016 ECG Training MedeVac Canada Mississauga, ON

2013

Health and Safety Certification

IHSA

Various Certifications

Toronto, ON

2009

Para Professional Training

Health Sciences Centre

Mental Health

Winnipeg, MB

2009

2004-2005

2002-2004

Emergency Medical Dispatch 911 Communications Training

Vocational Rehabilitation

Para Medicine

National Academies Of Emergency Dispatch

Seneca College

S.A.I.T.

Emergency Dispatch

Rehabilitation/Counselling

Paramedic Training program

Brandon, MB

Toronto, Ontario

Winnipeg.MB

1989-1991

Commerce Degree (Major: Business Administration)

University of Manitoba

(Major: Business Administration)

Winnipeg, MB



Contact this candidate