Sales Representative Customer Service

M

Marisa Jacobson

*th Ave Brooklyn, **** New York 631-***-**** ****************@*****.***

Summary

Seeking a role in the medical field/customer service field to apply my skills as a receptionist. As a dynamic medical receptionist professional, I bring strong abilities in client communication including customer service, appointments, billing, and records. Dedicated to providing comprehensive support for patient, customer, and office needs.

Skills

- ICD-9, CPT, & Medical Terminology

Anatomy & Physiology

Medical Insurance

Medical Billing

Easy Dental

Dentrix

Eaglesoft

Objective driven hard worker with strong managerial skills

Exceptional adaptability and versatility

Superb multi-tasking ability in stressed environment

Schedule Management / Recalls

Workflow Optimization

Dedicated & hard-working

Comprehensible and concise written and oral communication skills

Windows, Word, Excel, and Outlook

Social Media

Courteous demeanor

Sharp problem solver

Energetic work attitude, policy/account charge review

Conflict resolution, claims questions

Experience

Sales Representative 11/2018 - 04/2020

Hershey's Chocolate World - New York

As a Sales Representative, I excel in acquiring and retaining clients, meeting sales targets, and contributing to overall business growth through effective communication and negotiation skills.

Boosted in-store sales by 20% through proactive customer engagement and showcasing diverse candy

Reduced stockouts by 15% via optimized inventory management and timely shelf stocking.

Enhanced the tourist-centric customer experience through cultural knowledge.

Improved checkout efficiency, resulting in a 10% reduction in transaction times.

Dog Handler 01/2018 - 07/2018

Biscuits and Bath - New York, NY

As a Dog Handler, I ensure the well-being, training, and safety of dogs, emphasizing positive interactions in diverse environments through effective communication and keen observation.

Achieved 25% more positive canine interactions through improved socialization activities.

Enhanced budget efficiency by 15% through timely provision of water and food.

Decreased incidents of illness by 20% through rigorous sanitation protocols.

Successfully reduced conflicts by 30% through proactive monitoring of dog behavior.

Maintained a 95% satisfaction rate among dog owners, ensuring a healthy and happy environment.

Receptionist / Billing Coordinator 08/2017 - 12/2017

Bay Ridge Family Dental Care - Brooklyn, NY

As a Receptionist/Billing Coordinator, I oversee front desk duties and manage billing tasks, ensuring effective communication with clients and contributing to financial operations.

Optimized Dentrix scheduling, improving efficiency by 20%.

Streamlined insurance processes, reducing claim processing time by 15%.

Achieved 98% billing accuracy through effective EOB processing and co-payment handling.

Increased revenue collection by 10% through successful patient payment collection.

Enhanced patient intake efficiency, reducing processing time by 25%.

Receptionist / Billing Coordinator 02/2017 - 08/2017

New Wave Dentistry - Brooklyn, NY

As a Receptionist/Billing Coordinator, I oversee front desk duties and manage billing tasks, ensuring effective communication with clients and contributing to financial operations.

Streamlined scheduling with Easy Dental, boosting efficiency by 25%.

Improved insurance processes, reducing processing time by 20%.

Achieved 98% accuracy in billing transactions through EOB processing.

Enhanced payment collection, securing a 15% increase in timely patient payments.

Receptionist (externship) 07/2016 - 12/2016

Midtown Dental Care - Time Square, New York, NY

As a Receptionist (externship), I assisted at the front desk, handling administrative tasks and gaining practical experience in customer service and organizational support.

Managed multi-line phones, reducing wait times by 20%.

Conducted precise coding and billing, improving reimbursement rates by 15%.

Receptionist 07/2014 - 08/2014

Long Island Veterinary Specialists - Long Island, NY

As a Receptionist, I manage front desk operations, handle calls, greet visitors, and provide essential administrative support for efficient office functions.

Managed multi-line phone system, reducing response times by 15%.

Improved scheduling and billing efficiency by 20%.

Streamlined supply ordering, reducing shortages by 25%.

Served as a primary contact for customers, pet visitors, and vendors.

Enhanced organizational efficiency by 20% through mail management and correspondence.

Effectively communicated patient needs and emergencies to medical staff.

Assistant Teacher 06/2013 - 03/2014

Shalom Day Care - Plainview, NY

As an Assistant Teacher, I support classroom instruction, facilitate learning activities, and provide individualized student assistance to foster a positive educational environment.

Administered medications and kept appropriate records.

Enhanced children's well-being with nutritious organic meals, achieving a 15% improvement

Fostered understanding and patience, improving interpersonal skills by 30%

Managed dressing and diaper-changing, maintaining a hygienic environment.

Encouraged socialization for children aged 4 months to 4 years.

Maintained a child-friendly environment with stimulating outdoor activities.

Volunteer Experience 01/1996 - 01/2006

Little Shelter - Huntington, NY

Walking & socializing with dogs and cats.

Reception, Secretarial, adoption approvals.

Collecting cash donations as well as food & blankets.

Education and Training

Wilson Technological Center - Dix Hills, NY Billing And Medical Code Specialist Certificate

08/2015

Wilson Technological Center, - Dix Hills, NY Veterinary Assistant Certificate

03/2009

Suffolk Community College - Brentwood, NY Associate's Degree Liberal Arts

05/2002

Contact this candidate