REGINA A. MATTHEWS

*** ******* ***** **,

Huntsville, AL 35824

(256) 658 – 9781 /Cell

ad2lj3@r.postjobfree.com

EXPERIENCE

July 2019 to Present Retina Centers of AL Huntsville, AL

Receptionist

Delegations: Greet patients with a courteous and friendly demeanor; Perform general office procedures such as checking in patients; Notify personnel of patient's arrival through the practice's electronic medical records system (Med Evolve); Collect copays and account balances; Answer phone and take messages; Distribute new patient paperwork; Input patient demographics and insurance identification numbers; Scan driver's license and insurance cards; Schedule patient's return appointments; Refer patients to other medical entities; Fax pertinent documents as necessary to complete referral process.

June 2010 to September 2018 Dr. Qi Wan Huntsville, AL

Medical Administrative -Receptionist

Delegations: Managed patient registration, verified method of payment for services and collected data, as appropriate; Called patients daily, to confirm scheduled appointments; Performed daily administrative functions and general office duties including, but not limited to word processing, copying, filing, faxing, answering phones, and data entry; Exercised problem-solving skills when handling patient complaints; Performed other duties as required. Also, arranged meetings between physician and pharmaceutical representatives, as well as luncheons for the practice.

March 2006 to November 2006 Graham Medical Clinic Huntsville, AL

Administrative Assistant

Delegations: Electronically processed insurance claims; Processed insurance payments from insurance companies and patient payments; Responsible for daily deposits; Mailed out monthly patient statements; Managed office duties, including correspondence, filing and answering phones; Responsible for scheduling appointments; Interfaced daily with patients and fellow employees.

January 2004 to March 2006 The Heart Center Madison, AL

Medical Receptionist

Delegations: Utilized IDX system to input patient registration information, patient demographic information, and insurance information; Utilized Microsoft Outlook to e-mail various departments of all patient arrivals; Responsible for maintaining log book of all patient sign-in sheets for departmental purposes; Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays; Facilitated daily administrative functions; Interfaced daily with patients and fellow employees.

June 2003 to October 2003 ENT, HNS OF HSV Huntsville, AL

Administrative Receptionist

Delegations: Responsible for bookkeeping functions that included, balancing deposits. Responsible for

scheduling appointments and customer/patient’s relations; Managed office duties, including correspondence,

filing and answering phones; Managed collection of payments and input charges for insurance purposes.

Utilized Medisys system for data entry.

May 2000 to June 2003 Central Health Care Huntsville, AL

Appointment Clerk

Delegations: Performed daily administrative functions and general office duties; Greeted patients and visitors in a

welcoming manner. Worked in the Communications department in the area of appointment scheduling, reminding patients

of their upcoming appointments; Assisted on PBX multiline switchboard system and took messages; as well as

assisting at main-floor information desk.

August 1991 to September 1992 Huntsville Hospital Huntsville, AL

Medical Records Clerk

Delegations: Performed services by logging information into the hospital computer system (MEDIPAC).

Managed office duties, including correspondence, filing, and answering phones; Maintained record availability, by

processing charts into the department; Maintained quality results by following hospital standards; Maintained

patient’s confidence, by keeping patient records confidential.

OTHER EXPERIENCE

October 2003 to December 2003 In-Staff Personnel Madison, AL

Tetra Tech Office Associate - Temp

Delegations: Responsible for printing pertinent data to conform into collated notebooks for important clients to review for

business purposes; Managed office duties, including correspondence, filing and answering phones.

June 1996 to June 1997 J.L. Troupe Engineering Huntsville, AL

Administrative Receptionist

Delegations: Assisted in the processing of engineering technical data; Developed and implemented work-order/routing-

slips, based on engineering configurations for the manufacturing department; Liaison between the clients, manufacturing

and engineering departments, to ensure all work-orders were filled according to specifications; Gathered, analyzed

and manipulated data to produce status reports on all work-orders; Performed minimal administrative duties;

Answered multi-line phone system; took messages; Transmitted and received facsimile information; Maintained filing

systems using both computer and paper file databases; Served as receptionist and performed other duties as assigned.

May 1994 to June 1996 Motel 6 . Huntsville, AL

Front Desk Associate

Delegations: Responsible for all areas of guest services; Managed reservations input into online computer system;

Registered incoming guests and assigned rooms according to appropriate specifications; Served as customer

service representative in the resolution of guest request; Performed accounting functions that included posting debit and credits

to guests accounts; Maintained daily sales and cash/charge transaction reports; Balanced bank deposits and performed in-

house audits, to assure all guest folios were balanced.

EDUCATION

Phillips Junior College

Huntsville, AL

1992 - 1994

Major: Administrative Assistant

Degree: Associates in Applied Science

REFERENCES

Available upon request

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