JOSUE L. ECHEVARRIA

*** **** **** ********, *** *314, Pooler, Ga 31322

Cell Phone: 787-***-****

Email: ad2lj1@r.postjobfree.com

https://www.linkedin.com/in/josue-l-echevarria-33818097

PROFESSIONAL SUMMARY

Tenured expert with broad physical security experience specializing in training and logistics. Proven ability to communicate in both English and Spanish, lead, and drive results from budgeting to public relations. Oversee operational processes and apply all required policies. Well versed in communicating with general public, local, state and other federal law enforcement officials.

HIGHLIGHTS

Specialized Security team management

Non-Paid Work Experience internship program

Administrative Management

Personnel Leadership

FEMA Incident Commander

Federal Law Enforcement Training Instructor

Personnel Management with an over time budget of approximately $90,000

United States Army National Guard

Bilingual ( Spanish & English)

EXPERIENCE

Walmart Corporation 08/2021-12/2021

Asset Protection Operation Coach (Manager)

Drives sales by ensuring effective merchandise presentation (for example, accurate and assessing economic trends and community needs; and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.

introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved.

Developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Provide supervision and development opportunities by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition;

Communicating expectations consistently and effectively; ensuring diversity and inclusion

awareness.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures. Reviews variances to inventory reports.

Conducts operational and pre-inventory reviews. Gathers data, audits results, and monitors deficiency trends.

Identifies improvement opportunities. Communicates and works with managers and associates to determine corrections needed for inventory controls. Influences the implementation and

execution of control corrections. Trains managers and associates operational controls and processes in multiple stores.

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.

Monitors safety and risk controls within a facility by ensuring an effective safety program is in place. Supervises safety team members. Identifies accident trends to develop and implement solutions to prevent accidents. Oversees safety reviews and implements plans to improve workplace safety.

Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies,

procedures, compliance guidelines and operational controls.

Manages claims and receiving operations by ensuring proper policies and procedures are followed.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans.

Hourly Warehouse Operations 11/2022- 04/2023

Follow all safety policies and procedures to ensure a safe working environment for all team members

Attend safety trainings to learn how to work safely in a fast-paced warehouse environment

Pack, load, and ship items to stores and guests

Ensure accurate processing of merchandise to our stores and guests

Work safely, quickly and efficiently to handle freight and move inventory throughout the warehouse

Maintain a neat, clean, and organized work area

Report to work on time and complete job tasks as assigned accurately and on time

Engage in problem solving to support continuous improvement

Maintains positive and respectful attitude while working independently and in a team environment.

Disney Corporation 12/2021- 12/2022

Security Host

Respond to incidents and assist Guests and Cast Members during safety & emergency situations

Use radio telecommunication and computer technology

Develop relationships with Cast Members at all levels and all lines of business to provide excellent service to our Guests and Cast

Assess and analyze situations, collect information and prioritize while remaining calm

Provide Guest Service and Maintain confidentially.

Dollar Tree 03/2021-08/2021

Assistant Store Manager

Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.

Maintains a presence in the store by providing excellent customer service.

Ensures a clean, well-stocked store for customers.

At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.

Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.

Supports Store Manager in loss prevention efforts.

Assumes certain management responsibilities in absence of Store Manager.

Follows all Company policies and procedures.

Supervisory Customs and Border Protection Officer

09/2003-02/2021

Mentor, coach and train individuals and groups at varying levels of the organization

Influence process improvement and results through others.

Planning, developing, training and delivering instruction on a variety of subjects.

Oversee daily operations and assignments such as but not limited to physical security programs, recruiting events, outreach programs, Diversity and Inclusion activities.

Evaluate and discuss the daily threat and assess risk and discuss with employees during briefings

Develop required SOP in regards to the Security and Enforcement Operations.

Ability in data and basic statistical analytics

Coordinated inter agency special operations to foster collaborations in various programs

Oversee investigations, interviews and incident management system.

Action-oriented and able to operate in cryptic environments with minimal direction around new work areas

Assists in the development and implementation of emergency procedures.

Conducts investigation of all losses of property and refers to proper management for disposition.

Comply with all CBP and federal safety and security management guidelines and procedures.

Structured problem solving, lean, and process improvement methods

Strong written and verbal communication skills

Presented reports and analysis in both large and small group settings

Handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiate with others.

Identify and make recommendations for minimizing physical hazards and unsafe work practices.

Implements action plans to monitor and control risk.

Maintains required reports and documentation for assigned areas.

Experience leading in dotted-line environments.

Assign personnel work assignments, allocate overtime and evaluate leave requests.

Evaluate supervisor and employee performance, conduct and provide feedback for improvement to attain developmental and organizational goals.

Meet, review and discuss employee and work environment issues with national union representatives.

Manage 24/7 incident escalation efforts, ensuring timely response to all issues

Vehicle Fleet management.

Served as the Principal point of contact and Liaison for various companies and the public.

Budget management, review, coordination and assessment to achieve department fiscal budget goals

Project management experience

Completed Work-Studies and Issue Papers to improve the efficiency of the business operations, including decreasing overtime and expenses.

Promotional Eligibility Workgroup: Collaborated with multiple agencies to identify, update, and validate technical, core and leadership competencies.

Served as a Principal point of contact and assisted the State Department in the training of Foreign Diplomats on Security and Enforcement Operations.

MILITARY EXPERIENCE

United States Army National Guard 10/1999 – 09/2007

Applied and studied military practices and accepted theories.

Mechanic (Crew chief (67T)) for Black Hawk (UH60) helicopters in the Army National Guard.

Duties were to maintain and repair damaged or non-functional helicopters

Proper disposal of hazardous materials

Maitain all maintenace and safety records

Acquire proper materials for maintenace and repairs of aircraft.

EDUCATION

University Ana G. Mendez, Aguadilla, PR – Business Administration (08/1999-12/1999)

University of Puerto Rico, Aguadilla, PR – Biology (08/1996-06/1998)

Dr. Carlos Gonzalez High School, Aguada, PR – Graduated, 06/1996

CAREER RELATED TRAINING

FEMA Incident Commander certification: The National Incident Management System defines the comprehensive approach guiding the whole community - all levels of government, nongovernmental organizations (NGO), and the private sector - to work together seamlessly to prevent, protect against, mitigate, respond to, and recover from the effects of incidents. Basic understanding of NIMS concepts, principles, and components.

Caribbean Leadership Development Program (2017)- is designed to develop critical leadership competencies based on Office of Personnel Management's (OPM) Executive Core Qualifications, which focus on an intellectual, emotional, physical, and behavioral "holistic" approach to leadership.

Detecting Deception and Eliciting Responses (DDER): Program specialized training workshop that instructs in how to detect deception and elicit responses in others through behavioral assessment and interviewing strategies.

Counter Intelligence: Detection of various forms and techniques that can be utilized to asses situations to implement various forms of counter measures,

. Review departmental inventory discrepancies daily and rectify to ensure 100% inventory accuracy. Report on daily activities/problems/solutions etc.. Initiate continuous improvement activities to remove process barriers, reduce waste and improve efficiency. Ensures all inventory hold locations are appropriately allocated and visually identified (label, location). Use independent judgment in assigning, distributing, and coordinating the work of the team. Conduct team member evaluations or staffing company evaluations. Comply with and promote safety in the workplace, including attendance at safety meetings as well as conducting safety meetings when necessary. Execute shipping and receiving processes, ensuring timely and accurate handling of goods. Manage yard and trailer operations, optimizing space utilization and coordinating logistics. Oversee inventory management activities, including tracking, replenishment, and organization. Knowledge and background in Shipping and Receiving. Inventory Management experience. Ability to lead and coordinate project management initiatives. Possesses strong leadership skills and abilities. Ability to lift up to 50 pounds when necessary. Comfortable sitting for long periods of time while working on tasks

Contact this candidate