Customer Service Front Office
Resume:
Michele Baker
*********@*****.*** + McHenry, IL 60050
Summary
Business-minded professional tackling any job task with gusto and precision. Determined
Front Office Supervisor delivering exceptional service and responding to questions and
inquiries quickly. Demonstrates positive attitude and readiness to adapt to different
situations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic,
adaptability and exceptional interpersonal skills. Adept at working effectively
unsupervised and quickly mastering new skills.
Skills
+ Inventory Management + Goal Setting
Staff Training + Performance Monitoring
Team Leadership + Employee Motivation
Staff Management + Staff Scheduling
Multidisciplinary Collaboration + Assignment Delegation
Customer Service + Customer Service Management
Problem-Solving + Performance Assessment
Policies and Procedures + Department Oversight
Implementation
Experience
05/2016 - Current
Operations Manager, CVS Pharmacy, McHenry, IL
+ Managed scheduling, training
+ Addressed customer conceins with suitable solutions,
Motivated and evaluated personnel for performance improvement and goal
achievement.
Delivered positive customer experiences by implementing effective quality assurance
practices,
Tracked and replenished inventory to maintain par levels,
Improved morale and management communication
Collected customer fees, managed refunds and provided complete sales
documentation,
Unloaded and Work freight on a weekly basis,
Helped and answered customer questions while leading them to items needed
06/2012 - 06/2020
Support Manager, Walmart, McHenry, IL
+ Provided ongoing training to maintain productivity and effectiveness of staff.
Monitored staff interactions with customers to provide real-time coaching
Evaluated performance of support staff and provided coaching to improve
performance.
Consulted with customers to gather and define requirements,
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation,
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Completed thorough opening, closing and shift change functions to maintain
operational standards each day.
Recruited and trained new employees to meet job requirements,
Provided leadership, insight and mentoring to newly hired employees to supply
knowledge of various company programs.
Assigned work and monitored performance of project personnel
Reviewed employee performance and provided ongoing feedback and coaching to drive
performance improvement.
Reviewed completed work to verify consistency, quality and conformance.
Team Leader, DOVENMUEHLE, Lake Zurich, IL
+ Offered training and support to keep team members motivated and working toward
objectives.
Delegated dally tasks to team members to optimize group productivity
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to
support retention and growth,
Reviewed completed work to verify consistency, quality and conformance.
Assigned projects and distributed tasks to team members as per area of expertise
Fostered positive employee relationships through communication, training and
development coaching
Conferted with other supervisors to coordinate operations and activities within or
between departments
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Displayed strong telephone etiquette, effectively handling dificult calls,
Education And
Training
06/1985
High School Diploma
‘McHenry Weat Campus, McHenty, IL
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