ELHAM NASERI

** ******* ***. ******** ****, ON L*E 2Z5

647-***-**** ● ad2liw@r.postjobfree.com

OBJECTIVE

Human Resource/Administration

HIGHLIGHTS OF QUALIFICATIONS

• 8 years’ experience in office support and client services

• Up-to-date computer skills: MS Office, typing speed: 20 wpm

• Familiar with office procedures; file management; scheduling and telephone inquiries

• Excellent at prioritizing workloads, multi-tasking and meeting strict deadlines

• Good interpersonal skills and enjoy working within a team and provide efficient client services

• Organized, reliable, positive, and flexible

• Languages: English, Farsi

• Excellent interpersonal skills

• Excellent organizational and administrative skills

• Excellent verbal and written communication skills

• Excellent analytical and teamwork skills

EMPLOYMENT EXPERIENCE

Dentistry for You, Thorn Hill, Administration 2015 – Present

• First point of contact for clients.

• Dealing with insurance companies

• Scheduling appointments

• Insurance verification

• Treatment planning

• Payment processing and providing various administrative support to the Doctor and staff. Castle Group Homes, Toronto, HR 2014 – 2015

• First point of HR contact to assist with employee enquiries ensuring appropriate follow-up and responsiveness.

• May develop and/or conduct internal training classes that promote employee development, including the annual performance management process, leadership, succession planning, safety and wellness.

• Analyze complaints, conduct investigations in accordance with Company policies and legislation requirements and provide recommendations.

• Provide advice to leadership team on employee relations issues like attendance management, conflict management and progressive discipline process.

• Build effective relationships with to understand their business goals to proactively identify and implement solutions that align with organizational values and strategies.

• Demonstrated knowledge and understanding of provincial legislation Advise managers on the application of laws and regulations, company policies and procedures related to personnel management Office Administrator

Dr. Kalantary Walk in Clinic and Family Practice, Toronto Oct. 2013

• Answered and directed incoming telephone calls.

• Created new patients’ files and input required information; verified OHIP cards.

• Located client’s files for booked appointments.

• Maintained filing system and client logs up-to-date. EDUCATION

MORTGAGE ADVISOR 2021

Real Estate and Mortgage Institute of Canada Inc. (REMIC) Interior Design/Certificate 2019

IDI College, Vancouver, BC

Medical Office Administrator Diploma 2013

Academy of Learning College, Toronto

Bachelor In Physics 2005

Azad University, Iran

REFERENCES AVAILABLE UPON REQUEST

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