Accounts Payable Customer Service
Resume:
Kelli Dungy-Joiner
Gary, IN *****
**********@*****.***
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Social service background as well drug screening and accounts payable and receivables.
Work Experience
Tax Preparer
TAX PREPARER, TAX “N”GO
January 2018 to Present
Prepared income tax returns forms for small businesses and individuals. Review various financial records like income statements, receipts of expenditures and previous returns to determine a strategy to preparing current returns and ways to maximize tax benefits. Handled communication from clients and tax authorities.
Audited all tax forms for completeness and accuracy. Customer Service Representative
CRX - Paris, TX
August 2021 to January 2022
Effectively answered customer concerns while addressing needs pertaining to their insurance. Entered and updated prior authorization request for upcoming admissions and procedures. Entered medical data and billing codes for varies hospitals and physician services. Position was fully remote Clinic Administrator
Simon Specimen & Collections - Gary, IN
February 2016 to July 2021
Supervised a team of 9 employees. Compiled, implemented, edit and maintained agency's policy and procedures. Planned, monitored, and provided constructive feedback and coaching when necessary. Assigned clientele and geographical coverage to staff. Interviewed, processed, and trained new hires. Managed agency A/R, A/P, payroll and supply ordering for facility.. Performed urine, oral drug screens and hair follicle for vendor clientele and new employees. Conducted monthly and yearly in-service training per IDOT certifications/renewals.
Supervisor/office Administrator
APOSTOLIC YOUTH & FAMILY SERVICES, INC.
June 2009 to January 2016
Served as a liaison between client, their families, health care provider and DCS case worker. Visitation Facilitator Supervisor for staff of 8 caseworkers. Case assignment clientele based on staff level of credential and areas of expertise. Evaluated and recommended appropriate social programs and community-based assistance.
Administered and provided services on cases involving guardianship, well-being, financial burden, and housing needs.
Education
ORGANIZATIONAL MANAGEMENT
ASHFORD UNIVERSITY
July 2012 to July 2013
4 CREDITS FROM BA in Organizational Management
CALUMET COLLEGE OF ST JOSEPH
April 2010 to March 2013
Skills
• Data Entry
• Billing and Scheduling
• Microsoft Office Skills
• QuickBooks
• Shipping/Receiving
• Calendar Management
• Collaboration talent
• Problem-solving abilities
• Leadership experience
• Excellent communication and active listening skills
• Conflict Resolution
• Managerial and Organizing Skills
• Call Center Experience
• Medicaid and ICD 10 knowledge
• Customer service
• Organizational skills
• Microsoft Office
• Communication skills
• Cash handling
• Administrative experience
• Tax Preparation
• Bookkeeping
• Office Management
• Personal Assistant Experience
• Accounts Receivable
• Insurance Verification
• Accounting
• Accounts Payable
• Case management (8 years)
• Interviewing
• ICD-10
• Human Resources
• Clerical experience (10+ years)
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