Customer Service Data Entry

April Abufares

920-***-**** ***************@*****.*** Randolph, WI 53956

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Credit Card Payment Processing

Report Creation

Report Generation

Data Entry

Customer Data Confidentiality

Order and Refund Processing

Data Entry and Maintenance

Issue and Complaint Resolution

Understanding Customer Needs

Upselling Products and Services

Calm and Professional Under Pressure

Responding to Difficult Customers

Customer Service

De-escalation Techniques

Upbeat and Positive Personality

Customer Retention Strategies

Verbal and Written Communication

Building Customer Trust and Loyalty

Creative Problem Solving

Call Documentation

Efficient and Detail-Oriented

Multitasking and Prioritization

60 wpm Typing Speed

Customer Relations

Process Optimization

Technologically Savvy

Clerical Support

EXPERIENCE

Customer Service Representative, G&H service corp., March 2015-Current Beaver Dam, WI

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Set up and activated customer accounts.

Made outbound calls to obtain account information. Customer Service Associate, Instacart, March 2021-February 2023 Madison, WI

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Documented customer correspondence in CRM to track requests, problems and solutions. Customer Service Representative, Prudential Healthcare, November 1991-May 2001 San Antonio, TX

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Set up and activated customer accounts.

Made outbound calls to obtain account information. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Fielded customer complaints and queries, fast-tracking for problem resolution. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered inbound calls, chats and emails to facilitate customer service. Used proven techniques to de-escalate angry customers during telephone interactions. EDUCATION AND TRAINING

Associate of Applied Science

Information Technology, Globe Institute of Technology, New York NY February 2013 High School Diploma

Memorial High School, San Antonio, TX May 1991

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