Customer Service & Technical Support Professional
Resume:
Contact
Grand Prairie, TX ***52
682-***-**** (Mobile)
harper.danielle1992@gmail.c
om
www.linkedin.com/in/danipoox3
(LinkedIn)
instagram.com/danipoox3
(Personal)
www.trustedherd.com/w/danipoox3
(Portfolio)
Top Skills
Visual Merchandising
Collaborative Problem Solving
Troubleshooting
Certifications
ServSafe Food Handler
CPR/First Aid Certification
Texas Life, Accident & Health
Insurance Sales License
TABC Seller Training Certification
Microsoft Office Specialist: Expert
(Office 365 and Office 2022
Danielle Harper
Making your competition JEALOUS; one taste at a time! Grand Prairie, Texas, United States
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management skills and prioritization abilities. Friendly, punctual and enthusiastic team player. Maintains a positive attitude and a great sense of humor.
Experience
NexRep, LLC
Customer Service/Technical Support Representative
December 2020 - Present (3 years 2 months)
Grand Prairie, Texas, United States
Customer Service/Inbound Sales Rep for DRTV
GMR Marketing
Event Promotions Specialist
May 2021 - Present (2 years 9 months)
Dallas-Fort Worth Metroplex
• Manage an assigned key account list consisting of 50 influential accounts via education, brand building activities and relationship management.
• Represent the brand at key marketing and promotional brand activations (ex. tequila/mezcal tastings, experiential events, etc.).
• Educate and reinforce brand attributes with key distributor partners of the Proximo Spirits agave portfolio.
• Educate sampling staff/trade on the featured brands via category knowledge, brand touchpoints, production processes, and taste profiles.
• Curate and execute relevant brand programming based on key brand initiatives and milestones to keep educational content dynamic and engaging with the target audience.
• Answer consumer and trade questions while building their base of tequila and mezcal category knowledge.
PUSH Agency (Corporate)
Promotional Model/Brand Ambassador
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February 2021 - Present (3 years)
Dallas-Fort Worth Metroplex
• Attend product launches and promotional events for various brands and products, spreading brand awareness by educating customers
• Develop and build relationships with vendors, venue providers and brands/ clients with scheduled promotional events.
• Manage and consistently update social media accounts, creating and promoting content for brands, in order to maintain a strong online presence and reach unlimited potential consumers.
• Create innovative promotional event marketing strategies and give verbal and visual presentations to consumers.
Promo Social
Brand Ambassador
August 2020 - Present (3 years 6 months)
Dallas-Fort Worth Metroplex
• Represent various brands and their products to customers in a positive, enthusiastic manner.
• Relay customer feedback to the company in anticipation of improving products and services.
• Generate ideas to maximize sales and achieve or exceed sales goals.
• Host various liquor/beer/wine samplings, establish relationships with a variety of store managers/staff, and attend multiple brand sponsored events.
• Take photographs of consumers while sampling the brand’s products and of the event/demo setup location.
• Spread brand awareness to all consumers participating in demo/event, and encourage referrals.
First Class Models
Brand Ambassador/Promotional Marketing
June 2020 - Present (3 years 8 months)
Dallas-Fort Worth Metroplex
• Generate leads to help increase brand awareness and sales, by bringing brands to life.
• Capture audiences with marketing events and demonstrations.
• Offer and serve beverage samples, or food items, to consumers attending events in grocery stores, nightclubs, golf tournaments, trade shows, festivals and premier/private events.
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• Push sales of products offered and/or sampled; • Protect establishment and customers by adhering to sanitation, safety and alcoholic beverage serving and consuming policies.
• Promote products with accurate, extensive knowledge of brand represented, while engaging with clients and customers.
• Represent brands in a professional and positive manner, to ensure an exceptional first impression for prospective customers. iCandy Event and Corporate Staffing
Brand Ambassador
November 2019 - Present (4 years 3 months)
Dallas-Fort Worth Metroplex
• Promotes brand names, products and services and represents the company in a positive way.
• Interacts with customers and sales prospects to increase sales volume.
• Works with other team members and business partners.
• Performs other marketing duties relevant to promoting the brand.
• Generates public interest in the brand and provides complete information about the brand when prospective customers ask questions.
• Assists managers with the implementation of marketing campaigns.
• Provides information to the company on sales opportunities in a particular company.
• Gives out free samples and tastings of the product to customers.
• Exceeds department and event sales goals.
• Shares ideas with supervisors regarding new ways to market the brand and establishes regular customers.
• Maintains a customer database and makes regular contacts.
• Trains newly hired ambassadors and ensures correct set up and break down displays of the brand are in place.
• Keeps selling environment neat and clean, particularly when working with food and beverage products.
• Tracks and restocks inventory, and completes final sales reports and event recaps.
• Provides customer feedback regarding the brand to sales managers. Summit Wine Tastings
Brand Ambassador
April 2021 - Present (2 years 10 months)
Dallas-Fort Worth Metroplex
• Promote brand names, products and services.
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• Represents the company in a positive way.
• Builds line sales volumes by interacting with customers and sales prospects.
• Works with other team members and business partners to set up event tables, equipment and marketing materials.
• Performs other marketing duties relevant to promoting the brand.
• Generates public interest in the brand at different events, liquor stores and retail stores around DFW.
• Provides complete information about the brand and answers prospective customers' questions about the brand.
• Assists managers with the implementation of marketing campaigns.
• Provides information to the company on sales opportunities in a particular community. • Demonstrates how a product works, if applicable.
• Gives out free samples and tastings of the product to the customers. Creative State Marketing
Brand Ambassador/Event Marketing
April 2021 - Present (2 years 10 months)
Dallas-Fort Worth Metroplex
• Set up and break-down of events and liquor tastings at various liquor stores.
• Supported over 100+ events annually, which ranged from less than a dozen participants to thousands of participants.
• Developed and maintained reporting procedures for tracking the effectiveness of various locations and programs.
• Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
• Oversight of all inventory and control of food and beverage requirements, including alcohol, sanitation and safe-serve certifications.
• Constantly engaging with customers entering retail stores or events, to offer different liquor tastings, as well as informing them about the promotions of particular brands.
• Organized and reorganized tastings schedule according to the date, weather, clients, and the situation of attractions.
• Greeting and assisting customers, by answering any additional questions and requests.
• Developing and executing strategies to enhance and maintain sales and productivity, and to eliminate or improve the unproductive aspects of current strategies.
• Assisting in the development of marketing campaigns to increase sales.
• Marketed business and program solutions to customers based on client's PMP guidelines and specific requests for promo advertisement. Page 4 of 11
Polaris Brand Promotions
Brand Ambassador Team Lead
March 2020 - Present (3 years 11 months)
Dallas-Fort Worth Metroplex
• Promotes brand names, products and services and represents the company in a positive way.
• Interacts with customers and sales prospects to increase sales volume.
• Works with other team members and business partners.
• Performs other marketing duties relevant to promoting the brand.
• Generates public interest in the brand and provides complete information about the brand when prospective customers ask questions.
• Assists managers with the implementation of marketing campaigns.
• Provides information to the company on sales opportunities in a particular company.
• Gives out free samples and tastings of the product to customers.
• Exceeds department and event sales goals.
• Shares ideas with supervisors regarding new ways to market the brand and establishes regular customers.
• Maintains a customer database and makes regular contacts.
• Trains newly hired ambassadors and ensures correct set up and break down displays of the brand are in place.
• Keeps selling environment neat and clean, particularly when working with food and beverage products.
• Tracks and restocks inventory, and completes final sales reports and event recaps.
• Provides customer feedback regarding the brand to sales managers. Top Spirits Promotions
Brand Ambassador
February 2020 - Present (4 years)
Dallas-Fort Worth Metroplex
• Attend product launches and promotional events for various brands and products, spreading brand awareness by educating consumers about product features and brand values.
• Develop relationships with vendor and venue providers.
• Enthusiastically promote new products to customers, making sure to always provide excellent customer service.
• Manage relationship building with clients, superiors, coworkers, customers and other business professionals.
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GigCXTalent.com
Technical Support Representative
September 2020 - Present (3 years 5 months)
Grand Prairie, Texas, United States
Customer Service/Technical Support Representative for Turbo Tax Customers Gopuff
Social Media Ambassador
January 2020 - October 2023 (3 years 10 months)
Arlington, Texas, United States
• Posting weekly at minimum, via personal social media accounts to spread the word about Gopuff and encourage followers to download app.
• Promoting new users (AKA NEWBIES) to download Gopuff app, and invite them to place their first order.
• Encourage "Newbies" to use my unique "GoPuff Social Ambassador" personal coupon code, which is valid for $20 off when new customers download the app and place their first delivery order.
• Creating brand awareness and encouraging downloads/orders with my personal code and link.
• Reminding existing customers to use Gopuff as their primary delivery service.
• Rewarded and compensated for every new app downloaded using my unique discount code.
Target
Warehouse Team Member
August 2019 - August 2023 (4 years 1 month)
Midlothian, Texas, United States
• Trained new-hire employees on warehouse equipment operations and safety protocols.
• Promoted and monitored safety policies and practices among entire inbound department, enforcing appropriate handling and use of equipment and products.
• Maintained top performance standards while working in extreme hot and cold warehouse temperatures.
• Utilized interpersonal and communication skills to facilitate a productive and collaborative work environment
• Recommended and implemented measures to improve worker motivation, equipment performance, work methods, and/or customer services. Legends Hospitality (AT&T Stadium)
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Bartender (Premium Suites)
March 2019 - August 2022 (3 years 6 months)
Arlington, Texas, United States
• Greeted customers as they arrived and ensured their seating arrangements were sorted out.
• Presented menus and described items, attempting to upsell complementing items off the menu.
• Took orders for beverages and food and ensured accuracy by repeating them to guests for confirmation.
• Created cocktails and other drinks by mixing correct ingredients, and garnished them before serving.
• Carried trays of food and beverages to guests and placed items in front of them.
• Took and processed cash or credit card payments.
• Thanked customers for their business in a courteous manner and in accordance with company training.
Dragon Spirits Marketing
Brand Ambassador
March 2019 - June 2022 (3 years 4 months)
Dallas-Fort Worth Metroplex
• Set up and break-down of events and liquor tastings at various liquor stores.
• Supported over 100+ events annually, which ranged from less than a dozen participants to thousands of participants.
• Developed and maintained reporting procedures for tracking the effectiveness of various locations and programs.
• Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
• Oversight of all inventory and control of food and beverage requirements, including alcohol, sanitation and safe-serve certifications.
• Constantly engaging with customers entering retail stores or events, to offer different liquor tastings, as well as informing them about the promotions of particular brands.
• Organized and reorganized tastings schedule according to the date, weather, clients, and the situation of attractions.
• Greeting and assisting customers, by answering any additional questions and requests.
• Developing and executing strategies to enhance and maintain sales and productivity, and to eliminate or improve the unproductive aspects of current strategies.
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• Assisting in the development of marketing campaigns to increase sales.
• Marketed business and program solutions to customers based on client's PMP guidelines and specific requests for promo advertisement Dickie’s Arena/Will Roger’s Memorial Center
Bartender/Server/Cashier/Runner
March 2020 - April 2022 (2 years 2 months)
Fort Worth, Texas, United States
• Greeted customers as they arrived and ensured their seating arrangements were sorted out.
• Presented menus and described items, attempting to upsell complementing items off the menu.
• Took orders for beverages and food and ensured accuracy by repeating them to guests for confirmation.
• Created cocktails and other drinks by mixing correct ingredients, and garnished them before serving.
• Carried trays of food and beverages to guests and placed items in front of them.
• Took and processed cash or credit card payments.
• Thanked customers for their business in a courteous manner and in accordance with company training.
Renewal by Andersen
Appointment Setter/Event Marketing
August 2019 - September 2021 (2 years 2 months)
Carrollton, Texas, United States
• Displayed ability to exude confidence and enthusiasm while communicating with others.
• Worked weekend events, such as Trade Shows and festivals; as well as retail settings throughout the territory.
• Constantly engaged and led conversations with attendees about the benefits of replacing their windows and doors with energy efficient Renewal by Andersen products.
• Successfully showed ability to master my responsibility of obtaining leads and scheduling free in-home consultations.
• Ensured the company's lead acquisition goals were met by continuing to engage all potential customers, even after successfully meeting personal/ individual goals for myself.
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• Maintaining a "team player" attitude and atmosphere to ensure the success of all team member's while working as a team and independently, with little to no supervision.
• Responsible for the setup, to include any troubleshooting, and breakdown of events requiring technical support.
Concentrix (Turbo Tax)
Customer Service Representative
February 2016 - April 2019 (3 years 3 months)
United States
• Maintained customer records by updating account information.
• Positively took ownership of customer interactions, with a dedication to resolving their technology issue.
• Resolved product or service problems by clarifying the customer's complaint, determining the cause of
the problem, selecting/explaining the best solution, and expediting correction or adjustment.
• Maintained a strong customer-service orientation with the ability to exhibit courteous telephone
etiquette, empathy, patience and professionalism.
• Managed multiple computer programs and applications, running simultaneously.
• Worked independently with minimal supervision, as well as functioning as a member of our virtual team.
• Assisted customers with account authorization, processing refund requests, promotion/discount codes,
troubleshooting and resolving advanced technical issues Texas Tires Customs
Office/Sales Manager
March 2013 - October 2017 (4 years 8 months)
Fort Worth, Texas
- Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling.
- Improved employee and client retention rates through active communication and problem-solving efforts.
- Continued education in management, organization and team-building skills.
- Managed employee schedules and troubleshoot scheduling conflicts as they arise.
- Ordered supplies and equipment as needed.
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- Establish team atmosphere through leadership and employee development. Saltgrass Steak House
Server
September 2011 - July 2013 (1 year 11 months)
Arlington, Texas
- Took customers’ food and drink orders.
- Ensured that all orders are accurate and brought to each table in a timely manner.
- Suggested appetizers and meals to customers based on the menu and specials.
- Worked closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience.
- Confirmed orders with the chefs and bartenders whenever a clarification is requested.
-Assisted with setting tables and rearranging tables to accommodate larger parties.
- Responded to additional patron requirements by inquiring of needs; observing dining process.
- Maintained table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
- Concluded guests’ dining experience by acknowledging choice of restaurant and inviting them to return.
- Obtained revenues by totaling charges, issuing bills, accepting payments, and returning change or credit card and signature slip to patrons. Pappadeaux Seafood Kitchen
Server/Bartender
September 2009 - September 2011 (2 years 1 month)
Arlington, Texas
- Provided high-quality, exceptional, and fast service.
- Maintained a professional tone of voice and vocabulary, at all times, including during peak rush hours.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Regularly checked on guests to ensure satisfaction with each food course and any beverages.
- Assisted other servers and dining room hosts and quickly responded to guests' needs.
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- Communicated with customers regarding orders, comments, and complaints, in order to resolve any possible issues.
- Suggested additional items to customers, as appropriate, to increase restaurant sales.
- Consistently adhered to quality expectations and standards.
- Received frequent customer compliments for going above and beyond normal required duties.
Education
Capella University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services · (November 2022 - September 2025) Tarrant County College
Associate of Arts - AA, General Studies · (2011 - 2014) Page 11 of 11
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