Marthe Clarisse Omvoa

*** ******* ****** **. *********, GA 30188

ad2lhj@r.postjobfree.com

404-***-****

SKILLS

Certified Scrum Master

Good understanding of Agile methodologies

Good customer service skills

Good interpersonal and leadership skills

Good Problem-solving skills

M.S. Office, SAP, Smart Services

Technical troubleshooting

Microsoft Project

Proficient in Smartsheet

Fluent in French

EXPERIENCE

01/2021 – 12/2023 Technical Account Manager/Project Manager; Rapiscan Systems, Torrance CA

Monitor, coordinate, follow-up on the daily operation of support services, upgrades, and deployment for high profile customers.

Manage projects through the full life cycle from project definition and approval through implementation and evaluation of all deliverables.

Create a collaborative partnership with internal and external team members.

Initiate, monitor and deliver multiple projects that impact operations and drive revenues.

Perform a variety of semi-routine tasks involving Service Order creation request, Quote build-up, SOW reviews, and reporting.

Manage the Deployment of Check Point Security Screening equipment in multiple airports across the United States.

Manage all TSA site integration projects involving Rapiscan 620D ATU and AT2 X-ray systems across the United States.

Manage and coordinate Equipment Upgrade Projects in multiple airports across the United States.

Plan, organize, and control resources for project completion.

Track, escalate, and remove impediments daily to enable teams to achieve committed goals.

Facilitated effective communication across teams.

Explain technical issues to customers.

Document customers’ needs and complaints.

Build strong customer relationships.

09/2019 - 04/2020 Field service Engineer; Intravis Vision Systems; Norcross GA

Installed and commissioned vision inspection systems in the United States.

Provided training to customers.

Maintained and troubleshot remotely and on site on customer's request.

Coordinate activities with customers.

Assumed responsibility for continuous customer satisfaction.

04/2018 - 10/2018 Project Coordinator Foodmate USA, Ball ground GA.

Maintained and monitored projects plans and schedules.

Organized and directed project meetings.

Used Smartsheet to design an efficient project management platform for the company.

Documented and followed up on important actions and decisions from meetings.

Ensured projects deadlines were met.

Ensured projects adhered to frameworks and all documentation was maintained.

04/2017 – 04/2018 Field service Engineer; Rapiscan Systems, Torrance CA

Provide support by installing, troubleshooting, and maintaining X-Ray security systems in different airports in the Southeastern region of the United States.

Perform and document preventive and remedial maintenance.

Maintain an excellent relationship with the customer (TSA).

Prepare, submit and present all documentation upon completion of each job as required.

04/2011 - 01/2017 Remote Service Engineer; Whirlpool Corporation, Cleveland TN

Provided guidance to field technicians in troubleshooting customer's household appliances.

Used extensive knowledge of electronic circuit analysis to identify problems.

Used excellent French skills to provide assistance and training to technicians in Canada.

Used different database and software to

EDUCATION

The University of Alabama. Tuscaloosa AL: Bachelor of Science in Electrical Engineering, minor in Physics.

George Brown College. Toronto CA: Programmable Logic Controllers Certification (Completed with honors)

Kennesaw State University. Kennesaw GA: Project Management Certificate

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