Customer Service Advisor
Resume:
MICHAEL ROBINSON
Cordova, TN *****
**************@*******.***
I am a self-motivated individual that works well with others, dependable, reliable and a quick learner that is able to multitask to deliver outstanding results within any organization to contribute to any company's morale. I am firm but fair leader that believes in getting the job done quickly and efficiently who is always committed to safety first. Time Management
Self-Motivation
Conflict Resolution
Leadership
Adaptability
Communication
Decision Making
Ability to work Under Pressure
Stock management
POS systems operations
Inventory auditing
Reviewing deliveries
Ordering parts
Auditing, POS
Balance, Pricing
Basic, Problem solving
Closing, Procurement
Coaching, Profit
Conflict Resolution, Quality
Credit, Receiving
Client, Reconciling
Customer Satisfaction, Safety
Customer Service, Sales
Customer Care, Selling
Database, Shipping
Decision Making, Supervisor
Delivery, Technician
Direction, Time Management
Instruction, Workflow
Inventory management, Writer
Inventory
ISO 9000
Leadership
Logistics
Managing
Mark
Materials
Merchandising
Pick
Policies
02/2022 to Current
DHL
Memphis, TN
Group Coordinator Lead
Lead provides leadership and instructions to others in a group to complete task quickly and effectively. Plan and organize meetings with supervisors and the management to discuss a particular project's progress and development.
Coached and developed direct reports to lead problem-solving activities. Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups. Unloaded and loaded trucks for UPS.
Prepared, staged and shipped out scrapped damaged returns. Process daily returns.
Provides day-to-day direction and guidance to work group . Responsible for daily workloads as well as participate in the training of the new employees about their job duties. Certified in various lift equipment.
04/2021 to 02/2022
WOLFCHASE NISSAN
Cordova, TN
Service Advisor
Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary Informing customers about potential cost savings and warranty protections Assisting customer with deciding to fix their car through the dealership's shop or trading the vehicle in SUMMARY
SKILLS
EXPERIENCE
Overseeing and managing the service center's scheduling and workflow Informing customers of changes in service or when their vehicle is ready to be picked up Responsible for customer service and retail sales . Responsibilities includes selling parts and taking inventory of stocks in storage. 10/2020 to 04/2021
RYDER LOGISTICS
Byhalia, MS
Logistics Supervisor
Manage and coordinate the organization, staffing, and operational activities for district warehouses. Participate in the development and implementation of goals, objectives, policies, and priorities of the organization Direct and review work plan for assigned staff Implement appropriate safety guidelines and investigate injuries or unsafe conditions
Develop delivery schedules and drop shipment strategies Maintain accurate records and files of inventory usage Meet with staff to identify and resolve problems
Select, train, motivate, and evaluate assigned personnel Implement discipline and termination procedures
Prepare and present staff reports and other correspondence as appropriate and necessary 07/2020 to 10/2020
PEP BOYS AUTO SERVICE & TIRE FORMERLY MATHIS TIRE
Memphis, TN
Assistant Manager
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and / or business opportunities. Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations. Effectively communicates with all store associates, management, and customers. In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities. Key holder and responsible for basic and detailed opening and closing responsibilities. Other duties as assigned
07/2019 to 07/2020
CALIBER COLLISION
Olive Branch, MS
Parts Manager
Established individual parts inventory levels to balance stock for maximum inventory turns. Maintained high service delivery quality and efficiency by monitoring service writer and technician performance. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Reduced expense spending, securing low-cost inventory for customers to drive client retention. Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins. Received, examined and reshelved returned par
11/2017 to 07/2019
ABRA AUTO BODY & GLASS, COLLERVILLE – TN
Collerville, TN
Parts Coordinator
Responsible for locating, ordering, receiving and verifying parts, Incorrect or damaged parts are returned to the vendor and credits for the returns monitored by this position. Returns incorrect or defective parts and reorders, updating the management system. Ensures that credits are processed accurately and promptly. Is an active and prepared participant at the morning board meeting, discussing all repair orders for which 100% of the parts have not been received and providing an estimated time of arrival. Engages other team members and corporate resources as needed in problem solving to locate hard-to-find parts. 01/2017 to 11/2017
FIRESTONE
Germantown, TN
Sales Associate
Development and Retention of Teammates Building Customer Satisfaction & Loyalty, Attention to each customer's needs: documenting and determining the best response and solution to a wide variety of situations Following proper checkout procedures: explaining all warranties and options to our BOSS (the customer), thanking them for their visit, and conveying our true appreciation for their business. 08/2015 to 12/2016
SERVICE KING
Memphis, TN.
Parts Manager
Responsible for entire parts department Ensures proper pricing, discounts and mark ups of all parts Supply reference materials to technicians to ensure proper parts usage Match up invoices and R.O's Order parts through Parts trader and OPS Maintain inventory of parts Check in and log all parts received. 01/2014 to 07/2015
LKQ CORPORATION INC.
Memphis, TN.
Shipping Clerk/ Driver
Deliver parts to customers and pick up returns and cores from vendors daily, Maintain records of all outgoing and incoming shipments from and to the warehouse Prepare shipping documents along with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled Consolidate shipping orders and prepare orders for route driver's daily runs Reconcile waybill, bill of lading with bill of materials and actual shipment arrivals.
Ensure that the goods delivered to the warehouse are in accordance with approved orders and the associated bill of lading or invoice Perform the unpacking of consolidated shipment deliveries and distribute contents to the right warehouse bin location Maintain the automated inventory management system to ensure that actual physical inventory matches the database logical inventory. ISO 9000 certified.
HIGH SCHOOL DIPLOMA 05/1990
West Memphis Senior High, West Memphis, AR
EDUCATION AND TRAINING
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