Administrative Assistant Customer Support
Resume:
Continued
Ashley Best
Washington, DC
******.*****@*****.***
Qualification Summary
Highly versatile professional with more than 10 years of administrative experience in a financial and legal environment. Adept at providing exceptional customer support, streamlining office operations and handling multiple projects simultaneously
Experience
Sales Support Administrator Executive Administrative Assistant October 2021 – Present PNC Private Bank Washington, DC
• Provide sales, service and execution support for new and ongoing client relationships and serve as a customer solutions resource
• Support sales leader by coordinating team meetings, support initiatives, calendar, travel and expense management market leader
• Gather required documentation. Prepare, review and verify documents and relevant information for accuracy. Perform common processing and ensure compliance with standard regulations and processes. Administer complex implementation plans and related client interactions
• Act as a point of contact for clients, client teams and service partners and act as an escalation point for complex client implementation and servicing issues Administrative Assistant August 2014 – October 2021 PNC Realty Investors, Inc. Washington, DC
As sole administrative assistant within PNC Realty Investors, Inc. (PRI); support asset managers and transaction team members with travel scheduling, expense reimbursements, appointment scheduling, generating reports and other administrative tasks
Routinely support portfolio management by performing a variety of tasks, including coordinating quarterly appraisal calls, arranging meetings with third party service providers and distributing quarterly reports
Primarily responsible for producing Investment Committee materials and publishing the client Property Profiles
Record meeting minutes, distribute agenda and meeting materials for the PRI Board of Directors and Management Operating Risk Committee meetings
Provide notary services for PRI and other PNC Bank departments
Process property legal bills and PRI invoices through SharePoint and PeopleSoft Financials
Perform compliance for Investment Committee minutes using Onbase
Act as PRI’s New Employee Onboarding Ambassador, complete I-9 forms and software entitlement requests for new hires
Submit OFAC checks and PNC Conflicts checks
Manage paper and electronic files for three PRI offices using Iron Mountain Connect Ashely Best Page 2
Administrative Accounting Assistant January 2014 – August 2014 AGA Group, LLC Lanham, MD
Assisted with preparing simple to complex tax returns for individuals and small businesses using Drake filing software
Created client data reports, and file IRS tax forms within appropriate divisions
Ensured a copy of the completed return was provided to the client
Reviewed financial records; income statements and documentation of expenditures
Assisted with bookkeeping; reviewed bank statements and reconciling transactions
Managed calendars for the CPA, completed errands and other requests as needed Office Assistant July 2011 – December 2013
Stinson Morrison Hecker Washington, DC
Provided administrative support to paralegals, legal assistants and attorneys
Edited correspondence and memoranda, created and updated spreadsheets for incoming responses
Scheduled and coordinated meetings and events for attorneys, including travel and lodging arrangements
Assisted with entering attorney time, prepared hardcopy and ECF filings
Prepared agendas and minutes for various attorney and staff meetings
Processed attorney reimbursements and account invoices utilizing Chrome River software
Served as a liaison between the office manager, vendors, staff and attorneys
Responsible for office services department; supplies, catering, and equipment maintenance Education
Theodore Roosevelt Senior High School June 2003
High School Diploma
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