Kelly Reid

Windcrest, Texas *****

520-***-****

ad2lgz@r.postjobfree.com

PROFILE: A dynamic, resourceful, self-motivated, and results-driven senior human resources professional skilled in employee relations, organizational development, performance management, vendor negotiations, benefits and compensation, staff and team development, budget management, and health and safety management. A proven aptitude in cross-collaborative leadership, with experience and an understanding of systematic implementations of people strategies that develop and strengthen organizational culture and human capital. A goal-oriented and producer of turnaround achievements and building strategic HR capabilities with transactional excellence.

PROVEN ACCOMPLISHMENTS

Orientation Programs:

Built, developed, and introduced full new-hire orientation program that promoted positive transition into company.

Communicated a clearer understating of organization and expectations to employees, resulting in reduced voluntary turnover by 71%.

Employee Relations:

Created series of town hall meetings at each site to learn actions taken to improve working relationship between support staff and field staff.

Shared findings and recommendations to leadership and field management teams.

Implemented many of recommendations from both parties and immediately opened channels of communication, streamlined processes, and improved overall working relationships.

Collaboration:

Launched cultural task force to search for new ways to enable employees to take control of culture and make it an “employer of choice.”

Delivered progressive proposal to leadership team on ways to break down barriers, encourage team-building, and increase community involvement through fun activities for employees.

Recognized for program success internally with employees recognized for proactive involvement in community.

Policy Development:

Wrote and implemented company policy manual and employee handbook.

Trained entire organization on new policies and procedures, resulting in new policies that included safety program and decreased work-related accidents by 90% in first year of application.

Established solid policy foundation to manage business and employees.

Safety Implementations:

Reduced number of work-related injuries throughout organization.

Conceptualized, designed, and implemented safety training programs and site inspections.

Created, wrote, and implemented corporate safety manual, including safety training, and introduced safety committees in all locations, reducing work-related accidents by 68% in first year.

EDUCATION

B.S. – Human Relations and Business – Amberton University

Kelly Reid

Windcrest, Texas 78239

520-***-****

ad2lgz@r.postjobfree.com

PROFESSIONAL HISTORY

Forma San Antonio, TX 2022 – 2023

Sr. Human Resources Manager

Lead five direct reports and an overall team of 6 HR professionals in a manufacturing organization with 240 plus team members in San Antonio, TX. HR team provided support on employee relations, talent acquisition, training, payroll, benefits, safety & workers’ compensation

Redesigned new hire orientation for a more complete and informative orientation for new team members

Key staff member that build an elite senior management team to position the organization for expansion

Work with and support department managers to develop their people management skills

Secured staffing in a very challenging staffing climate

Gap in employment: My brother had a major vehicle accident in April 2021 that did significant damage to him. I was able to take time, after CPES shut down, to move to Texas and help care for him.

CPES Tucson, AZ 2019 - 2021

Community Providers of Enrichment Services

HR Director, Tucson, AZ

Managed five direct reports and a team of 14 HR professionals in a social service agency, with 1400 plus employees, providing support to individuals with developmental disabilities or individuals. CPES provided these services and had sites or group homes in Arizona and California. Managed HR team that provided recruitment, learning & development, benefits & workers’ comp, compliance and records maintenance, employee relations, and scheduling

Slashed benefits costs by 15% by negotiating better fees with no decrease in benefits quality during annual renewal

Reduced turnover by 10% by improving employee selection process

CPES closed at the end of 2020. I remained as an independent contractor to officially close the business through the end of March 2021

COMCAST Tucson, AZ 2017 - 2019

Sr. HR Manager, Tucson, AZ

Directed two HR managers and HR generalist to manage day-to-day human resources operations in customer contact center with more than 700 employees. Investigated and resolved employee relations issues, and partnered with senior director of operations on day-to-day direction of site. Collaborated with senior operations leadership team on strategic site initiatives.

Reduced year-over-year attrition by 10%.

Partnered with TA team to improve on-boarding process for better and smoother first impression for new team members.

Hosted HR off-site event with 75 HR professionals participating in three days of meetings, trainings, and team-building.

Improved quality of management team by recommending and executing key position changes.

C3 CUSTOMER CONTACT CHANNELS Tucson, AZ 2010 - 2017

Sr. HR Manager, Tucson, AZ 08/2011 - 05/2017

Conducted monthly meetings with operations manager and focus groups with operations supervisors and customer service representatives. Managed day-to-day human resources and payroll operations in three contact centers with more than 1,800 employees. Delivered on-boarding meetings to new employees, trained managers on performance management, and oversaw biweekly payroll and benefits administration.

Investigated and resolved employee relations issues, and partnered with site director on day-to-day direction of site.

Opened five call centers, including very first site.

Traveled to multiple cities to conduct market research to ascertain if city was a viable location for new site.

Successfully authored EEOC responses, all with favorable outcomes for the company.

HR Manager, Twin Falls, ID 08/2010 - 08/2011

Served as key partner to site director and operations leadership team. Led TA and HR teams in staffing over 800 new employees in Twin Falls. Developed and implemented pre-hire meetings with new employees to complete all required government and company documents, drug tests, and I-9s prior to new-hire orientation. Administered monthly meeting with each operations manager to develop and maintain positive partnership with HR and operations.

Launched new facility with two new clients, playing a significant role in the successful opening of the facility.

Developed and prepared an HR generalist to backfill my position when I was promoted.

AUTO SAFETY HOUSE Phoenix, AZ 2007 - 2009

HR Director

Spearheaded day-to-day HR operation and safety for fleet solutions company with four locations and 220 employees. Supervised HR generalist and led employee relations, payroll processing, company benefits renewal and administration, recruiting and on-boarding, and safety. Analyzed and developed new policies and procedures to positively impact safety record, health insurance, and payroll costs.

Orchestrated safety initiative, including inspection programs, safety training, and monthly safety committee meetings, drastically reducing work-related accidents by 68% in first year.

Introduced new-hire orientation processes, increasing retention and reducing voluntary turnover by 71%.

Improved quality of team by hiring and replacing six key positions.

Upgraded payroll system by replacing payroll vendor, saving 30% in annual payroll costs.

Controlled and cut work injuries, reduced health insurance costs and turnover, and facilitated payroll and recruiting.

Trained employees on safe work policies and procedures, and coached and counseled employees and facility directors on employee relations issues.

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