Customer Service Human Resources
Resume:
Terrance
Jones
Roswell, Ga 30076
ad2lgs@r.postjobfree.com
EDUCATION
Bainbridge State College
Associates Degree of Business Administrative Technology
Associates Degree of Medical Administrative Technology
Associates Degree of Applied science
SKILLS
●Customer Service
●Money handling
●Key holder
●Time management
●Problem solving
REFERENCES
David Benjamin -706-***-****
Jennifer Martin - 479-***-****
Shantrice Slack - 678-***-****
Chavonna Mockabee - 539-***-****
Mechelle Andrews 901-***-****
SUMMARY
History of strengthening compliance; improving processes; and elevating quality, customer satisfaction and employee morale to all-time bests. Relied on to drive top-line and bottom-line results regardless of supply chain challenges, production-line issues and/or union obstacles.
EXPERIENCE
Assistant Store Leader, Kroger
Human Resources/Merchandiser/Time Manager
Alpharetta, Ga May 2023 - present
●Successfully create a retention plan while also creating a succession plan for a historically understaffed store.
●Oversee reports and teach and train on any opportunities.
●Maintain company metrics and enforce associates personal metrics.
●Remain in compliance with company standards by attending weekly training and in return train store associates on new process and procedures
●Drive sales; oversee safety meeting and opportunities; reduce shrink by having huddles and creating action plans to reduce every quarter.
●Oversee display compliance every week to meet goal once checked by 3rd party associate
●Oversee time cards and schedules for the week while making sure to meet goal of -2% for scheduling percent effective.
Co-Manager, Walmart
Alpharetta, Ga May 2021 - January 2023
-Lead and develop future leaders effectively by touring, teaching and training and actively listening to associates; also touring total store and giving feedback on any discover I may have found when touring
-Research, execute and respond to customers issues they report on the previous and current day when doing administrative work
-Tour to plan and tour to teach to create great team members & supervisors
-Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sale.
-Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
-• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Co-Manager, Walmart
Buford Ga, —2020
-Create seasonal changes throughout the store and area(s)
-Provided product availability for customers and associates and perform day to day operations
-Promote future leaders by teaching back everything I had learned from experience, zoom calls from market, regional, and store managers.
Overnight, Apparel, Front End and Fresh assistant manager, Walmart
Stockbridge Ga, —2019
-Conducted group huddles on day to day operations.
-Tour the store to find opportunities and potential opportunities to offset situations.
-Research metrics to meet goals by touring, conducting meeting, and adhering to customers and associates complaints
Store Manager, CVS
Donalsonville, Ga January 2012 – December 2014
Lead, teach, train and develop
Conduct huddles on day to day operations
Drive sales, reduce retention, reduce shrink, implement processes, drive P/L, maintain total store schedules to stay within budget
Recruit, hire, orientate and train current and future associates
Up skill current and future associates to create leaders
Monitor inventory, strategic planning, customer focus, drive results, and oversee financials.
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