Denice R. Heintz

***** *. ***** ****, ********, AZ 85379

602-***-**** Contact ad2lfz@r.postjobfree.com

OBJECTIVE:

A key Retail Management position with responsibility to maximize profitability and productivity through efficient retail management efforts that includes the sales of products, planning, systems and process development, staffing, litigation prevention, staff training, and utilization of postmodern retail best-practices. QUALIFICATIONS:

18+ years of successful “hands-on” achievement, steady advancement and experience with proven personal qualities in:

Strong Believer of Team-Based Initiatives and Results – People!

Retail-Based Customer Service

Complex Coordination of Activities and People

Problem Analysis and Resolution

Vendor/Supplier Relations and Coordination

Staff Evaluation, Training, Scheduling, and Coaching

Conflict Intervention and Resolution

Strategic Business Planning, Project Management, and Budgeting

Proficient with Highly Complex Office Computer Systems and Programs ACHIEVEMENTS:

Empowered employees to take ownership by giving greater responsibilities, having an open door policy to hear ideas and suggestions, providing recognition publicly for improvements in displays, customer service, sales trends, co-worker cooperation and customer compliments

Created innovation teams to look for cost effect ways to be more productive and reduce overall payroll and constraints in budgeting. Many of these ideas were then shared up the chain to both District and Corporate levels

Established effective working relationships, as the primary liaison for the company, with various financial institutions, consultants, vendors, competitors, etc., through establishment of improved and effective communications

Honored with numerous Sales Excellence Awards, Customer Service Awards, Profitability Awards EXPERIENCE:

Rauch North America Glendale, AZ 1 year

Machine Operator: Responsible for all aspects of bottling both Red Bull and Truly beverages; following GMPs; maintaining cleanliness standards; running labs to ensure product is within spec at all times Tuesday Morning Peoria, AZ 4 years

Store Manager: Responsible for day to day operations of the store including opening / closing; vault balance and deposits; HR duties - hiring, training, counseling; floor sets, sale sets and price changes; inventory; loss prevention duties; running registers and providing customer service; unload trucks, process and deliver merchandise to floor; scheduling and maintaining payroll budget; preparing store budget and remaining within prescribed budget. CVS Pharmacy Glendale, AZ 1 year

Operations Manager: Responsible for day to day operations of the store including opening / closing; vault balance and deposits; floor sets, sale sets and price changes; inventory; HR duties; loss prevention duties; running registers and providing customer service; unload trucks, process and deliver merchandise to sales floor. VF Outlet Glendale and Mesa Stores, AZ 10 years

Store Manager: Responsible for day to day operations of the store including opening / closing; vault balance and deposits; HR duties - hiring, training, counseling; floor sets, sale sets and price changes; inventory; loss prevention duties; running registers and providing customer service; unload trucks, process and deliver merchandise to floor; scheduling and maintaining payroll budget; preparing store budget and remaining within prescribed budget. Kohls Phoenix, AZ 1 year

Department Supervisor: Soft lines / Front End Assisted in opening / closing of store; running of registers, balancing of registers and vault; make daily deposits; training new sales associates; floor sets, sale sets and price changes; process and deliver new merchandise to floor; product presentation; customer service Saks Fifth Avenue Phoenix, AZ 1 year

Selling Specialist/Designer Apparel: Provided exceptional customer service; special orders; product presentation; keeping and maintaining clientele book

Younkers Department Store (Div of Saks Fifth Avenue) Grand Rapids & Holland, MI 9 years Sales Manager – Cosmetic/Accessories/Intimate Apparel/Juniors EDUCATION:

Hope College, Holland, MI 120 credit hours

Completed several business courses including accounting, finance, business law, human resources, psychology, micro/macro economics, business management.

Professional Development (all employers)

Attended numerous workshops and schools for familiarization/orientation/certification of industry-specific programs and systems – MS Office (Word, Excel, PowerPoint, Outlook), and various hardware systems. Also attended several management/leadership industry-specific workshops and seminars. VOLUNTEER ORGANIZATIONS:

United States Naval Sea Cadet Corps/Veterans Pride Battalion 4 years Instructor/Public Relations/Supply/Personnel/Finances

1st Lt Frank Luke Jr Museum 3 years

Vice President/Secretary

United States Navy League Phoenix Council 8 years Vice President of Youth Activities/Membership

Glendale West Rotary 4 years

Secretary/President 2018/Leadership and Education Committee Member/District Conference Chair 2019-20

Patriot Guard Riders of Arizona 1 year

Member

Southwest Valley Blue Star Moms 2 years

Auxiliary Member

Arizona State Veterans Home 2 years

Background checked and fingerprinted Volunteer

Sheriff’s Youth Assistance Foundation 3 years

Executive Director

Outstanding References Available Upon Request

Contact this candidate