ELIZABETH S. SINGH

Th. # * – ** River St.

Toronto, ON M5A 4G5

Tel: 416-***-****

Cell: 647-***-****

ad2lfn@r.postjobfree.com

OBJECTIVE: Customer Services Representative

HIGHLIGHTS OF QUALIFICATIONS

• Many years of verifiable experience in Receptionist and Administrative Assistant

• Excellent verbal and written communications skills

• Proficient Microsoft Office, Word, Outlook, Excel, Data Entry, PowerPoint and Vision

• Quick learner who enjoys initiating new methods and procedures

• Extensive experience interacting with a diverse group of individuals including people with disability, homeless, low income, newcomers, seniors, youth

• Demonstrated ability to identify sensitive issues and inquiries needing prompt attention

• Exceptional Customer Service and interpersonal skills

• Demonstrated ability to organize high volumes of work

• Excellent critical thinking and organizational skills

• Works well under pressure and handles crisis situations effectively and professionally

EMPLOYMENT HISTORY

Dixon Hall

Administrative Assistant 1991-Present

• Distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations

• Schedule and confirm appointments for clients

• Answer telephone and electronic enquiries and relay telephone calls and messages

• Set up and maintain manual and computerized information filing systems

• Determined and establish office procedures

• Greet visitors, ascertain nature of business and direct visitors to appropriate person

• Record and prepare minutes of meetings

• Provide referral information for clients

• Perform administrative duties including: word and data processing, photocopying, scanning, faxing, mailing, and filing; maintain up-to-date agency telephone directory, order and manage inventory of office and maintenance supplies

• Call appropriate service for department personnel and clients.

• Provide prompt, courteous and excellent customer service skills to clients, administering the telephone and voice mail system, processing financial transactions, and other duties as assigned.

• Prepares correspondence and other documents as required

• Maintain and update the Accounts on a daily basis

• Respond to public inquiries either by fax, e-mail or by phone

Health System Strategy Division

Ministry of Health & Long-Term Care

Administrative Assistant 2007-2009

• Developed and coordinating approval packages for staff using the Online Correspondence Management System (OCMS) and Correspondence Management Information System (CMIS) preparation of manuscripts and grant related material.

• Prepared of executive letters and reports for the Deputy Minister and the Minister and provide administrative support to the team

• Managed and scheduled daily appointments for Managers and Senior Consultants planning travel arrangements and reservations as necessary setting up video conferences, booking of boardrooms and projector and laptop for meetings.

• Demonstrated superior communication and interpersonal skills as well as sound judgment and tact when dealing with sensitive and confidential issues and inquiring needing prompt attention

• Received and screened all incoming calls and correspondence; and identify those items

• Processed monthly Invoices and maintain purchasing card expenses

• Controlled inventory and ordering of office supplies

EDUCATION/TRAINING

Certificate – Upgrading of Computer Hard Drive

Overland Learning Centre

Certificate – Administrative Office Assistant

Overland Learning Centre

Certificate - Data Entry and Excel

Chantel School

Certificate - Microsoft Office

Regent Park Learning Centre

Certificate - Keypunch Operator Certificate

Winnipeg, Manitoba

Certificate - CPR (A) Level

Certificate - Automated External Defibrillator (AED) Responder, Dixon Hall

References available upon request

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