Phoenix Haven (prior to **/****: Amy Callahan)

*** ********* **** *** ****. Cedar Park TX, 78613.

512-***-****.

ad2lf6@r.postjobfree.com

OBJECTIVE: To obtain a place in a positive quality work environment that aligns with a customer focused medical, but a family oriented, environment, with standards & structure. As well as a fluent, strong, supportive team, taking pride in the quality of the work. To be in an environment making it pleasant & comfortable for all. Where it will allow my skills to be utilized for the benefit of the organization as well as the patients. However not trained in or able to do phlebotomy.

Breathe ENT/Dr. Kevin Taheri : Reg.Cert. Medical Asst. February 2022-April 2023 Accompany patients to rooms. Prep rooms. Triage patients. In room scribe for physician. Answer & screen calls. Relay pertinent patient inquiries to physician for advisement. Ensure treatment areas are safe, organized, clean

& have well-functioning equipment, supplies & forms. Complete daily tasks. Set up & assist with in-office procedures. Break down & clean up after. Office injections as ordered. Provide information & instruction to patients. Surgery scheduling. Coordination of surgical equipment for procedure. Prescription refills. Obtain patient records. Communicate recommended treatment plans to patient. Complete forms & requisitions. Daily interaction with outside facilities, merchants, vendors, service providers for coordinating patient care, treatment, & equipment.

Texas Oncology Medical and Texas Breast Specialists. Reg.Cert.MA Sr. November 2020-February 2022 Chart prep. Ensure records obtained & received. Follow up on missing records. Greet & screen patients. Accompany patients to rooms. Obtain vitals. Obtain & complete current medical history. Assisting with exam preps, bringing up charts in rooms along with bringing up radiological films on necessary access site. Entering patient data into machinery & transferring machine room to room for each patient. Prepare exam rooms. Ensure patient exam rooms & treatment areas are clean, safe, organized & stocked with necessary equipment and supplies. Assist with completion of forms. Ensure forms faxed in a timely manner. Track patient orders. Cleaning & sterilizing of tools. Cleaning autoclave. Keeping track of supplies. Ordering supplies. Calls to patient with results & treatment plan instructions. Making and preparing complete binders for chemotherapy patients

& genetic folders for patients. Complete ACP folders. ENT Specialists of Austin: Reg.Cert. Medical Assistant April 2019- March 2020 Accompany patients to rooms. Assist with walking & patient transfer. Exam prep. Manage patient flow. Greet & screen patients. Perform & record patient medical history & vitals. Answer, screen & triage calls. Handle calls that do not require physician intervention. Ensure treatment areas are safe, organized, clean & have well- functioning equipment, supplies and forms. Prepare rooms. Complete daily tasks. Set up, and assist with, in- office procedures. Provide information & instruction to patients. Surgery scheduling. Coordination of surgical equipment needed for procedure. Prescription refills. Obtain necessary patient records. Chart prep. Communicate recommended treatment plans to patient. Complete forms and requisitions. Daily interaction with outside facilities, merchants, vendors, service providers coordinating patient care, treatment, & equipment. Relay clinicals to insurance & authorization information to facilities. EMR knowledge. Knowledge of coding.

Texas Digestive Disease Consultants. Reg.Cert. Medical Assistant II SR. December 2018-April 2019 Answer, return, screen & triage patient calls. Scheduling. Handle calls that do not require physician intervention. Prioritize & return calls in timely manner. Rooming patients. Assist with walking & transfers. Prep rooms. Exam prep. Chart prep. Manage patient flow. Greet and screen patients. Perform & record patient medical history and vitals. Prescription refills. Ensure treatment areas are safe, organized, clean & have well- functioning equipment, supplies & forms. Set up & assist with in office procedures. Perform Fibroscans. Provide reports to providers. Provide information & instructions. Triage unscheduled patients & implement interventions. Obtain patient records. Communicate recommended treatment to patient. Complete forms & requisitions. Daily interaction with outside facilities, merchants, vendors, service providers for coordinating patient care, treatment, & equipment. Relay clinicals to insurance & authorization information to facilities. EMR knowledge. Coding knowledge. Trained & certified in performing fibroscans. Austin Gastroenterology. Certified Medical Assistant III January 2016- December 2018 Answer, screen & triage calls. Handle calls that do not require physician intervention. Prioritize & return calls in a timely manner. Scheduling. Rooming patients. Assist with walking, transfers. Greet & screen patients. Exam prep. Prep rooms. Chart prep. Manage patient flow. Perform & record patient medical history & vitals. Prescription refills. Ensure treatment areas are safe, organized, clean & have well-functioning equipment, supplies & forms. Provide information & instruction to patients. Triage unscheduled patients & implement interventions. Obtain patients records. Communicate treatment plans to patients. Complete forms & requisitions. Daily interaction with outside facilities, merchants, vendors, service providers coordinating patient care, treatment, & equipment. Relay clinicals to insurance & authorization information to facilities. EMR knowledge. Coding knowledge.

Central Texas Pain Center. Medical Assistant August 2015- November 2015 Room patients. Assist with walking & transfers. Exam prep. Chart prep. Prep rooms. Manage patient flow. Perform & record patient medical history & vitals. Answer, screen & triage calls. Handle calls that do not require physician intervention. Prioritize calls to be returned in a timely manner. Scheduling. Prescription refills. Ensure treatment areas are safe, organized, clean, have well-functioning equipment, supplies & forms. Provide information & instruction to patients. Triage unscheduled patients & implement interventions. Obtain patient records. Communicate treatment plans to patients. Complete forms & requisitions. Daily interaction with outside facilities, merchants, vendors, service providers coordinating patient care, treatment & equipment. Relay clinicals to insurance & authorization information to facilities. EMR knowledge. Coding knowledge. Central Texas Neurology Consultants. Medical Assistant. August 2012-August 2015 Rooming patients. Assist with walking, transfers, and exam prep. Manage patient flow. Greet & screen patients. Perform & record patient medical history & vitals. Prep rooms. Answer, screen & triage calls. Handle calls that do not require physician intervention. Prioritize & return phone calls in a timely manner. Scheduling. Chart prep. Prescription refills. Ensure treatment areas are safe, organized, clean & have well-functioning equipment, supplies & forms. Provide information & instruction to patients. Triage unscheduled patients & implement interventions. Obtain patient records. Communicate recommended treatment plans to patient. Complete forms

& requisitions. EMR knowledge. Coding knowledge. Relay clinicals to insurance and authorization information to facilities. Worked with MDA sponsored adult MD and ALS patients, therapists, vendors, merchants, service providers, families, & caregivers, including hands-on clinical care patient assistance at satellite clinic. TEXAS Oncology Cedar Park: Patient Service Representative Sr. III April 2010-July 2011 Texas Oncology South Austin: Patient Service Representative Sr. III July 2004-April 2010 Answer, screen & triage calls. Handle calls that do not require physician intervention. Prioritize & return calls in a timely manner. Provide information & or instruction to patients & families. Triage unscheduled patients & implement interventions. Obtain patient records. Chart prep. Communicate recommended treatment plans to patient. Complete forms & requisitions. Daily interaction with outside facilities & service providers for coordinating patient care & treatment. EMR knowledge. Coding knowledge. Check patients in & out. Collect & disperse patient financials & paperwork. Verify insurance coverage for treatment & procedures. Educate patients on insurance coverage & requirements. Scheduling office appointments, chemo, lab, x-ray, procedure, scan etc. Close business daily with charges, collections, dispersements. In charge of Genetic testing program, including intake, benefit verification, educating patient on coverage & process of genetic program. Schedule patients for consults & tests. Acquire authorization for genetic testing, mail packets to patient, relay clinical to insurance company, relay authorization information to facility. ACCOMPLISHMENTS: Billing Coding Integrity Program Certification. Gynecology/Oncology Coding. BRYKERWOOD SKIN & VEIN CLINIC: Medical Assistant February 2004- June 2004 Accompany patient to room. Manage patient flow. Greet & and screen patients. Perform & record patient medical history & vitals. Answer, screen & triage patient calls. Handle calls that do not require physician intervention. Prioritize & triage calls to return in timely manner. Ensure treatment areas are safe, organized, clean & have well-functioning equipment. Prepare treatment area for next patient. Provide information & instruction to patients. Triage unscheduled patients & implement interventions. Prescription refills. Obtain patient records. Communicate recommended treatment plans to patient. Complete forms & requisitions. Chart prep. Set up, assist with, & clean-up of office procedures. Acquire documents & send specimen collections. Scheduling of treatment & procedures for patients outside of the office. Track specimens. Sterilize & pack office surgical packs. EMR knowledge. Coding knowledge.

THE HILLS MEDICAL GROUP: Medical Assistant May 2001-January 2004 Answer incoming calls. Check patients in & out. Chart prep. Verify insurance coverage. Educate patients of insurance requirements. Collect & disperse financial obligations. Triage & prioritize patient phone calls to be returned in timely manner. Schedule appointments & procedures. Enter patient demographic, financial & medical information. Daily interaction with outside facilities, to coordinate patient care. System back up at end of day. Open & close office daily. Confirm appointments. Relay education of tests & procedures to be performed. Track & chart dictation. Room patients. Perform & record patient history & vitals, visual & hearing tests. Read, perform, & document specimen results. Administering injections & vaccinations. Centrifuge knowledge. Prep & clean room. Assist physicians with procedures. Coordinate specimens to facilities. Assist RNs with removal of Iv’s and mixture of intravenous therapy compounds. Perform EKGs. Transmit information to FAA, for pilots. Obtain results, records, referrals, & pre-certifications. Order medication preparations for procedures, to be delivered for patient dispersal. Track & order office supplies, kits, and supplements for office and patients. EMR knowledge. Coding knowledge.

Andrew Silverthorn, M.D: Medical Assistant July 1999- May 2001 Answer incoming calls, administrative & clinical. Check patient in & out. Verify insurance coverage & claims status. Collect co-pays. Coordinate insurance referrals & interaction with insurance companies. Schedule appointments with specialists, physical therapy, radiological exams, laboratory studies & facility exams. Prioritize & triage patient calls to be returned in timely manner. Notify patients of results. Record patient data in to computer. Room patients. Coordinate & chart patients history & vitals. Perform immunizations & injections. Set up & assist EKGs, pap-smears, mole removals, skin tag excisions and physical exams. Prescription refills. Obtain patient records. EMR knowledge. Coding knowledge. NEUROSURGICAL SPECIALISTS: Surgery Scheduler. February 1999-June 1999 Coordinate surgeons, co-surgeons & assisting surgeons with hospital for surgery cases. Coordinate pre- operative orders, post-operative orders & surgical directions with hospital to complete surgery cases. Coordinate referrals & pre-certifications for office visits, diagnostic studies, surgeries, & prescription refills. Return patient messages, questions, concerns, treatment responses & medical status. Coordinate disability & work status forms for workers compensation. Direct assistant to four Neurosurgeons. check patients in/out. Coordinate charts & medical status & continual patient care. CAPITAL MEDICAL CLINIC: Medical Assistant March 1998- January 1999 Answer incoming calls. Return patient messages questions & concerns, responses & treatment suggestions. Check patients in/out. Schedule MRIs, CTs, physical therapy EMGs, laboratory studies & appointments with outside facilities. Referral & authorizations. Schedule office appointments. Prep charts. Retrieve study results & medical records. Vitals. Verify patient medical status, current medications & symptoms/conditions. Prescription refills. Administration of injections. Assist in office procedures. Coordinate chemical injectable medications for patient administration. Prescription refills.

ACCOMPLISHMENTS: Attended Continuing Medical Education Seminar & Smoking Cessation Seminar. PCA HEALTH PLANS OF TEXAS: Health Services Representative October 1994- March 1998 Answer incoming calls. Coordinate & enter authorizations & referrals. Coordinate medical services for patients. Provide documentation to & coordinate with department RNs on cases not meeting criteria to be reviewed by Medical Directors. Experience in medical terminology, & education, for decisions on patient care. Research & gather significant data required to properly authorize services & coordinate plans for continued care. Review of referrals & printouts of patient care. Assist with special projects, other medical staff, & other departments. ACCOMPLISHMENTS: Quality Improvement Training Course. Leader in each of us seminar. Promoted to Denial Coordinator & to PPO specialist. Hyperbaric Chamber Treatment Seminar Customer Service Representative: October 1994-December 1996 Liaison between providers, medical staff, members and physicians. Communicate benefits, eligibility and benefit verification. Instruct members, providers and medical office staff in proper procedures of plan contract benefits and eligibility. Document member enrollment and account revisions. Document incoming member & provider complaints. Coordinate services between members, physicians & pharmacies.

ACCOMPLISHMENTS: Appointed Account Representative for Advanced Micro Devices Group. Employee of the month.

Customer Relations Training Seminar.

Train the Trainer Seminar.

Supervisory skills seminar.

Quality Improvement Training seminar.

Quality work group seminar.

MCI CONSUMER MARKETING: Quality Management & Q. Service Rep. January 1991- October 1994 Perform responsible technical work monitoring an average of 1000 sales calls per day. Evaluate data & data entry survey information relating to sales calls. Generate weekly & monthly reports. Prepare payroll reports. Analyze details relating to monitored sales calls. Verify sales information with approximately 300 customers per day. Maintained logs of work completed & in progress. Prepare daily, weekly & monthly reports. ACCOMPLISHMENTS: Hardest Worker. Top Gun Awards. Presidents Club. Promotion to Level II Rep. EDUCATION: American Allied Health Association: RMA (AAH) Certification. Career Step Technical Trade school: Medical Transcription. Dripping Springs High School-Graduated 1990

SKILLS AND ABILITIES: 25+ years in Medical Assisting. Excellent work ethic. Excellent telephone etiquette & customer service skills. Certified in Fibroscans. Learning most recent & updated knowledge in healthcare or medical specialty, associated medical tasks, medical educations, medical terminology & procedures. Organized, dependable, & self-motivated. Attention to detail & prioritization. Multi-tasking. Ability to learn & retain information regarding patient care, procedures, regulations, medical material management, & medical equipment coordination. Ability to work well in a team environment or individually with self-discipline. Ability to handle difficult situations in a professional manner, as well as maintaining confidentiality. Knowledge of & proficient in EMR such as: ModMed, Iknowmed, G2, Gmed, EMD, Mysis, Psimed, Sevocity, Collaborate, Citrix, Centricity. Typing speed: 75 wpm. 10 key by touch. Knowledge of equipment, including scanners, personal computers, faxes, copier & multi-line telephone systems. Ability to handle high patient volume, while also providing high level of compassion & care for patients and families