Customer Service Shift Manager
Resume:
Rachel Mullens
HARD WORKER FAST LEARNING NEEDS JOB
Chesapeake, OH 45619
************@*****.***
I am a hardworking individual. I learn quick and I am fast to train. I am dependable and take pride in my work. I have experience from being a cashier to shift manager to customer service desk leader of the internet order team then a hostess and now being a shift manager again. Authorized to work in the US for any employer
Work Experience
Shift Manager
CVS CAREMAK - Chesapeake, OH
January 2023 to Present
Cash people out enroll customers in carepass stock shelves unload truck do refunds manage cash and do deposits
Hostess/Cashier
IHOP - Barboursville, WV
September 2022 to January 2023
Greeted customers sat them in their appropriate places took to go orders did curbside delivery put together all the to orders including drinks helped the door dash and grubhub orders to be taken and cashed out to go orders
Entergy
GC Services - Huntington, WV
February 2022 to July 2022
take customer service calls for electricity and gas bills. verify customer information change customer information. handle outage and emergency calls. Start stop transfer and moving bills Customer Service Representative (WAH)
Infocision-inbound calls - Akron, OH
December 2021 to February 2022
Take calls for orders for relief factors and generac, take donations for IFCJ and Shriners. Take credit card payments over the phone. Verify all customer information. Give the best customer service to all clients. Escalate calls when need to go to customer service team or supervisor Multiple Positions
Lowe's Home Improvement - South Point, OH
September 2018 to October 2021
Run the registers when needed. Assist with the customer service/return desk. Maintaining of the in store pickup lockers. Pull in stock items from the sales floor put them in designated pickup areas. Take out curbside pickup to customers vehicle when the customer asks for it. Completing several different audits to ensure that all orders are in the correct place with correct tags. Process the unfulfilled reporting which is a phone call to remind people to please pick up there orders. Fix the problems customers face with online pickup delivery and shipping. Learn several different selling programs e.g. Genesis Sterling Red Vest and ISST. I LEFT DUE TO NO ROOM FOR ADVANCEMENT Shift Manager
Pizza Hut - Huntington, WV
February 2013 to March 2018
Made sure store was cleaned properly. Supervised the employees and made sure they did their jobs right. Daily paperwork was finished. Items needed for the next day were stocked and prepped. Handled deposits to the bank and cash from the safe. Made sure all customers were happy with the order and the service they received. Filled out inventory lists. Assisted with truck orders for products that were needed. Corrected schedules when needed. Filing the new hire paperwork for e.g. I-9 and EOTC. I left due to moving away.
Cashier and Customer Service
Walmart
November 2012 to December 2012
Cashed customers out using various forms of payments. Customers were cashed out in a timely fashion. Area was clean of any trash and always restocked. I was let go because I was only a temporary seasonal employee.
Walmart
Sales Associate/Cashier - South Point, OH
March 2011 to May 2011
Restocked the health and beauty products. Put away returns. Make sure shelves were stocked and neatly organized. Made sure the aisles were always tidy and neat. Made sure customers found what they were looking for. I left for a higher education.
Education
Diploma
South Point High School
Skills
• Shift Supervisor
• Food Service
• Crew Member
• Food Preparation
• Cash Handling
• Supervising Experience
• POS
• Cashiering
• Food Safety
• Cooking
• Food Handling
• Merchandising
• Management
• Cleaning Experience
• Host/Hostess
• Retail Sales
• Order Fulfillment
• Order Picking
• Serving Experience
• Warehouse Experience
• Inventory Control
• Food Production
• Heavy Lifting
• Microsoft Word
• Guest Services
• Busser
• Leadership
• Office experience
• Customer service
• Restaurant experience
• Microsoft Office
• Stocking
• Baking
• Computer skills
• Data entry
• Front desk
• Microsoft Excel
• Caregiving
• Customer support
• Typing
• Computer literacy
Assessments
Forklift safety — Proficient
April 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Administrative assistant/receptionist — Completed
August 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Typing — Completed
October 2021
Transcribing text
Full results: Completed
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Data entry: Attention to detail — Completed
September 2021
Maintaining data integrity by detecting errors
Full results: Completed
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Building relationships for childcare providers — Proficient November 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Verbal communication — Completed
October 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales fit — Proficient
October 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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