Nicole Hutton

917-***-**** Bronx, NY ***** ad2lex@r.postjobfree.com

Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints, promoting conflict resolution, a highly accurate data entry clerk, and willing to be trained. Typing Speed of 6,500+ KPH with 97-99% accuracy. Maintained 98% accuracy in two fast-paced data entry positions, entering 500+ records per day. Expertise in client services, account management, relationship-building and communication.

WORK EXPERIENCE

1199SEIU Benefit & Pension Funds - New York, New York

Provider Relations Call Center Representative II 4/2017-5/2022

Accurately and professionally respond to telephone inquiries regarding member benefits, claims, and other plan services.

Examine dental, vision, hospital, and medical claims histories for claims status, accuracy and timeliness.

Advise Providers of new programs, plan improvements and plan changes

Research and request documentation for provider enrollment, credentialing and provider file updates

Received 98% satisfaction rating from customers after completed phone calls.

Dental Claims Processor II 04/2014 - 04/2017

Processed and analyzed over 100 dental claims for accuracy with minimal errors daily.

Processing and adjudicating Orthodontic and Coordination of Benefits claims.

Eligibility Data Entry Clerk II /Enrollment Clerk/Cobra Data Entry 07/2004 - 04/2014

Created and maintained office forms and procedures to assist with administrative tasks.

Organized highly effective filing system resulting in easy access to critical information.

Processed enrollment forms accurately and efficiently.

Handled highly confidential documents and important information.

Provided clerical support to the department including but not limited to: filing, copying faxing.

EDUCATION

Andrews University – Berrien Springs, MI

Bachelor of Technology in Graphic Imaging- May 2003

PROFESSIONAL SKILLS

Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

Comfortable working in both Microsoft Windows 10 and Mac OS X.

Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking, and problem-solving abilities.

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