Lori Gray

***** ******* **. ************, ** ****5

317-***-**** ad2lew@r.postjobfree.com

Work Experience:

Community Action of Greater Indianapolis

Compliance Community & Wealth Development Manager

March-2023 to Present

• Provide and develop a matrix of communication and solicitation strategies, involving email, direct mail, phone, social media campaigns, and volunteer engagement, all focused on shaping a sustainable tradition of robust annual support for the Development Housing Program and supporting the initiatives in development services in collaboration with the Compliance and Community Wealth Development Director and the Executive Director/CEO.

• Assuring the fostering of the growth of best practices in coordination with areas of gift processing, data management, and donor relations as related to annual giving, sponsorships, and compliance within Community Action of Greater Indianapolis. Exhibit a solid understanding of annual giving and sponsorship as the enabling component of successful major gifts planning programs. Provide strategic direction and long- range/short-range planning for these areas in the context of growing the annual giving program while supporting the greater development goals of Community Action of Greater Indianapolis.

• Ability to communicate effectively verbally and in written form in relation to candidates, Board, staff, and the public.

• Ability to operate standard office equipment (electric typewriter, personal computer, fax machine, calculator, copier, etc.)

• Understand the established policies and procedures as well as the values and beliefs of the agency.

• Ability to draft letters and memos.

• Ability to manage and maintain confidentiality of information and materials. Ability to create compelling presentations for Board meetings and/or events.

• Tracks grants and logs grants on required spreadsheets.

• Schedule and coordinate grant committee meetings for CAGI staff, Board of Directors, and Volunteers.

• Coordinate grant programs and grant awards in collaboration with the Development Director and Executive Director/CEO.

• Log sponsor and donor meetings via Outlook Calendar.

• Track meetings sponsor and donor commitments and final contributions via spreadsheets for monthly distribution to the Development Director and Executive Director/CEO.

• Assist as needed to track and log grants on required spreadsheets. Assist as needed in inputting participant's data and workshop outcomes in spreadsheets. Fundraising for the organization. Operate telephone console to relay incoming and inter-office telephone calls. Forward by either transferring or writing messages down from all calls received on the main switchboard and voicemail on a regular basis. Greet all visitors courteously, determine their needs, and direct them to the proper person(s) resource area. Other duties as signed.

• Ability to communicate effectively, verbally, and in written form, while working in a collaborative, team-oriented environment.

• Ability to operate standard office equipment and ability to type at least 50 wpm.

• Ability to learn various computer applications.

• Ability to follow through on work assignments.

• Excellent organizational skills, including attention to detail.

• Ability to manage several projects simultaneously.

• Ability to exercise sound judgment in maintaining confidentiality.

• Used actions controlled by Community Action policies and procedures, and by-laws governing non-profit organizations. Works with information of a confidential nature.

• Worked with all levels of management, Community Action personnel, and the general public. Utilized demands elevated levels of courtesy, diplomacy, and tact. Works with information of a confidential nature. Work is performed in a standard office environment.

• May be required to work, beyond regular office hours to meet deadlines and the needs of the population the organization serves.

Premier Pride Employee Solutions Digital On-Site Manager/Swipejobs May-2021 to November-2022

• Provide high-level customer service and ensure compliance with all company’s rules and regulations.

• Ensure customer satisfaction by responding to customer inquiries in a responsive manner.

• Manage daily on-site operations such as headcount, and check-ins of employees to ensure staff’s availability during working hours.

• Performs daily walkthroughs to make sure we are in compliance with risk management.

• Train all temporary employees and newly hired staff in line with company policies and procedures.

• Organize business review meetings with clients to improve performance continuously and qualitatively.

• Monitor all company activities and ensure compliance with company procedures and policies.

• Recruit, train and induct employees to achieve and maintain designed staffing pattern.

• Organize and conduct interviews, perform background investigation, and provide drug testing that is required of all prospective employees.

• Coordinate with supervisors and management to plan activities for higher productivity on production site.

• Develop and maintain relationships with management and supervisors to resolve employee issues, concerns, and grievances as per existing company policy.

• Develop ways to retain all employees through motivation and encouragement.

• Manage employee pool by hiring, retaining, or terminating of same, evaluate performance and counsel employees to improve performance.

• Maintain weekly payroll and employee personal files to facilitate effective personnel management.

• Provide orientation to employees in terms of company values and culture to affiliate employees as per organizational requirements.

Alpha Rae/IMPACT, Division of FSSA Employment Manager September-2018 to May- 2021

• Serves as the primary point of contact for employers within assigned regions.

• Contact IMPACT participants to discuss all aspects of employment assistance.

• Works cross-functionally with all departments within the project including Case Management, CDS, Performance Verifiers, Quality Assurance, Regionals, and Admin

• Provides and/or facilitates employer access to information regarding employment, labor market, potential employer tax incentives and credits, labor laws, and wage and hour rules.

• Follows all policies and procedures while adhering to PHI, OSHA, and PPI requirements.

• Develops strong relationships with local economic development groups, chambers of commerce, and professional organizations.

• Works with individual employers and/or groups of employers to organize job fairs, mass interviews, on-site recruitment, or other recruitment efforts.

• Creates relationships with CWEP providers and manages agreements within the Region. Career Development Specialist

June 2018 to September 2018

• Facilitated day-to-day trainings including orientations for multiple WP’s including AJS, TANF, SVOL, and ABWAD

• Teaching IMPACT participants how to successfully complete their workforce service requirements including how to utilize Mploy, Career Scope, and Optimal Resume Conducted all workshops within the region including Overcoming Me, Conflict Resolution, Positive Affirmations, and Successfully Re-entering the Workforce

• Maintained accurate and timely case notes on all client contacts and documented activities utilizing the IMPACT system.

Morales Group/Integrated Orthopedics from Account Receivable Specialist Collections & Appeals

August 2016 to June 2018

• Dealt with appeals, reconsiderations, and denial forms for various insurance companies for Durable Medical Equipment

• Prepared workers compensation claims and used claims management processes and methods.

• Reviewed monthly reports, claim counts, loss runs, EOM claims, EOB, injury, open claims comparative reports.

• Communicated directly and effectively with claims adjusters and nurse case managers.

• Worked with existing and potential clients to conduct Initial Risk Analysis (IRA) and Follow- up Risk Analysis along with following the direction of OSHA.

• Performed accounts receivable duties as a legally enforceable claim for payment.

• Communicated with clients about billing discrepancies and questions. Initiated collections on past-due accounts.

Walgreens Shift Floor Lead Manager

December 2013 to May 2016

• Developed and enhanced leadership abilities as an indispensable asset to the store staff

• Supported the store manager in a range of tasks and responsibilities including scheduling, bank/safe duties, and balanced registers.

• Liaison between management and non-management team members RUSH UNIVERSITY MEDICAL CENTER

Administrative Manager Assistant

October 2008 to December 2013

• Internal and external consultant to both single practice and multi-site/multi-doctor operations providing expertise in operations management, administration, finance, insurance precertification, insurance verification, accounting, human resources, regulatory affairs, facilities management, and insurance administration. Physicians’ claims any claims corrections, contact with insurance companies, reading EOB's and posting payments.

• Support the HR department in a range of tasks and responsibilities.

• Maintaining HRIS database, new hires, terminations, address changes, leaves. o Participating in the recruiting process, pre-screening candidates, scheduling interviews, and generating offer letters. Conducting new hire and benefits orientations. Processing paperwork related to benefit changes, address changes, W-4 changes, etc.

• Liaison between management and non-management team members.

• Plays a key part in ensuring that excellent customer service is delivered to customers.

• Non-exempt recruiting, experience with FMLA, payroll/HRIS experience.

• Created innovative practice management models and methodologies to strengthen quality of care. Designed and implemented administrative programs to reduce redundancy, streamline processes and improve daily operations. Insurance verification, charge entry.

• Checked for eligibility. Medical billing for hospital and Physician. Changed diagnostic coding. Worked out of Microsoft Office System, Excel, and Microsoft Windows operating systems. Super User in Epic Software. Educator and Trainer with Epic software.

Children’s Memorial Hospital-Division of Medicine Ambulatory Lead Supervisor September 2001 to October 2008

• Responsible for recruitment selection and supervision of up to 20 professional and support staff

• Skilled in staff training, development, and performance management

• Extensive experience in benefits administration, compensation structuring, training and development, employee communications, and workforce diversity

• Responsible for billing claims in Epic Systems

• Processed billing on web enter-change for Medicare and Medicaid

• Built work teams that consistently exceeded goals for productivity, efficiency, and quality of operations.

• Restructured patient accounting operations and designed/implemented policies, procedures, and processes that improved collections, reduced outstanding debt, and strengthened bottom-line profitability.

• Personally managed aged receivable accounts established case presentations and coordinated financial arrangements.

• Coordinate and process the department and staff expenses, check requests and travel reimbursements.

Education

• Master of Science - Business Administration/Human Resource Management - Colorado Technical University, Colorado Springs

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