Customer Service Front Desk

MELISSA A. MARTINEZ

**** ********* ***. *********, ** 34746

Phone: 352-***-****

Email: *******************@*****.***

OBJECTIVE: To secure a long-term position where I can prove my hard-working ability and contribute to the growth of the organization, while gradually increasing my responsibilities within the organization. QUALIFICATIONS/ SKILLS:

• Proven ability to exercise independent professional judgment when presented with a wide range of problems

• Excellent written and verbal communication, analytical and interpersonal skills

• Proficient with Windows, Microsoft Word and Microsoft Excel EDUCATION:

Florida Technical College Kissimmee, FL

Medical Billing and Coding September 2023 to Present Universal Christian Academy Orlando, FL

High School Diploma August 2003

PROFESSIONAL EXPERIENCE:

Publix Kissimmee, FL

CPU Coordinator /Customer Service Associate August, 2021 - Present Organize daily orders, Input daily specials, Receiving and processing banking transactions. Strong product knowledge and understanding of customer base and marketing. Handle all incoming and outgoing calls.

J. Sterling’s Spa Clermont, FL

Front Desk Assistant February, 2020 - August, 2021 Greeted and welcomed guest in person and over the phone. Operated a multi-line phone system, Handling incoming calls and passing messages to appropriate personnel. Scheduled appointments for therapists. Assist sales team with overall performance and customer service satisfaction. Prepared weekly bank deposits, managed opening and closing daily transaction procedures efficiently. Clermont Kids Care Clermont, FL

Teacher Assistant/Front Desk Assistant August, 2019 – February 2020 Developed weekly lesson plans, addressing all domains of learning in a developmentally appropriate way using a standardized curriculum. Updated all necessary records accurately and completely as required by law, district policies and school regulations. Greeted parents and students at front desk. Promoted positive communication with parents answering questions and/or concerns while providing excellent customer service. Managed incoming calls and emails. Managed cash and credit cards transactions. Planned special school events.

Kiddie Academy Clermont, FL

Teacher Assistant August, 2018 – June, 2019

Developed weekly lesson plans which addressed all domains of learning in a developmentally appropriate way using a standardized curriculum. Supervised VPK classroom, assisted in creating documents as well as curriculum materials. Updated all necessary records accurately and completely as required by law, district policies and school regulations.

Westgate Resort Kissimmee, FL

PBX Operator October, 2017 – August, 2018

Greet and acknowledge all customers in a friendly manner and provide quick, responsive customer service while being attentive to detail. Respond to inbound telephone inquiries, using standard greetings and call handling protocols. Maintained necessary automated systems and manual processes to insure delivery of wake up calls. Handle payment transactions from guests. Brookville Center Children Services Brookville, NY Teacher Assistant March, 2008 – September, 2016

Worked with special education students to further their skills in math, language arts and daily living. Discussed assigned duties with classroom teacher to coordinate daily routines. Implement of IEP goals, while teaching whole and group lessons as well as tracking students’ progress. Implemented student behavior plans. CPI trained for incident control.

American Income Services Orlando, FL

Account Manager July, 2009 – January, 2010

Inbound customer service calls to ensure customer satisfaction. Explained products services and prices. Obtained customer information to input into database to track sales and services. Maintained records of contracts accounts and orders. Scheduled appointments for sales representative based on leads and inquiries.

Ajune Medical Day Spa New York, NY

Receptionist May, 2007 – September, 2008

General administrative duties such as tour coordination, handled inventory and managed postal servicing. Managed and prepared daily transactions. Scheduled appointments. NYU Medical Center - Department of Surgery New York, NY Receptionist January, 2006 – May, 2007

Scheduled and confirmed appointments. Obtained pre-certification and insurance information. Obtained referrals from different insurance companies. Handled intake and registered patients. Managed and prepared daily transactions. Handled high volume of calls consisting of seven lines. Handled medical disability forms and medical records request for all patients.

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