REYLENE GILLENWATER

ad2lea@r.postjobfree.com 979-***-**** Fort Myers, FL 33907

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Public Speaking

Problem-Solving

Computer Skills

Excellent Communication

Data Management

Calm Under Pressure

Customer Relations

Organization and Time Management

Task Prioritization

Experience

Stonewall Logistics Venice, FL

Amazon DA

06/2023 - 06/2023

Assisted with customer requests and answered questions to improve satisfaction.

Delivered products to customer locations on time.

Maintained schedule of route and complete.

Follow company requirements and state laws.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Identified needs of customers promptly and efficiently.

Understood and followed oral and written directions.

Completed day-to-day duties accurately and efficiently.

Prioritized and organized tasks to efficiently accomplish service goals.

Sitiji Inc La Marque, TX

Amazon DA

05/2022 - 05/2023

Assisted with customer requests and answered questions to improve satisfaction.

Delivered products to customer locations on time.

Maintained schedule of route and complete.

Follow company requirements and state laws.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Identified needs of customers promptly and efficiently.

Understood and followed oral and written directions.

Completed day-to-day duties accurately and efficiently.

Prioritized and organized tasks to efficiently accomplish service goals.

TJ Reeds & Flippers Dickinson, TX

Server/Shift Leader Manager

05/2020 - 05/2023

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Attended meetings to learn and share information and find ways to enhance customer dining experience.

Provided exceptional service to high volume of daily customers.

Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Maintained thorough knowledge of menu to describe dining options.

Ensured customer satisfaction and handled customer complaints in a professional manner.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Took reservations and to-go orders to streamline process for both customer and restaurant.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Provided leadership to servers and other restaurant staff members by setting an example of excellent service.

Served food and beverages to patrons and confirmed complete orders.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.

Cleared dishes from tables during and after meal service to maintain clean dining area.

Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.

Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.

Scheduled shifts for servers based on their availability and current workloads.

Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.

Completed end-of-shift paperwork accurately and submitted it according to company guidelines.

Stocked service areas with supplies during slow periods.

Assisted with training new servers on company policies and procedures as well as proper food handling techniques.

Monitored inventory levels and ordered supplies as needed.

Coordinated special events such as private parties or large groups that required additional staffing needs.

Supervised serving staff to drive high level of hospitality and food excellence.

Assigned tasks to servers to ensure efficient operations during peak business hours.

Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.

Verified legal drinking age before serving beer, wine, and liquor to comply with state law.

Education and Training

Dickinson High School Dickinson, TX

High School Diploma

05/2009

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