TABITHA FRANCIS

*** ****** ******, ******** ** **213

Mobile: 929-***-****

Email: ad2ld3@r.postjobfree.com

Qualifications:

● 10 years of professional work experience in the Retail, Hospitality and Food Service industry

● Very Attentive and Hands on Team player with the ability to lead a team and pitch in with front line staff

● Proven ability to meet company goals and grow within the company – started as cashier, currently a shift manager

● Strong Customer Services skills with the ability to assess a customers’ needs, address their concerns, de escalate situations and handle sensitive information in a confidential and sift manner

● Licenced for Unarmed Security -ID:100******** (Armed Guard License)

● Certified Medical Assistant

● Certification/ Licenced in CNA- May 2021

● Certified EKG/Phlebotomy

Professional Work Experience

The Dermatology Specialist- Medical Assistant

June 2021-Present

NYU LANGONE HOSPITAL-Temp Pool- Medical Assistant/M.S February 2020- Present

● Assist patients in scheduling appointments, tracking accurate medical records, working with EPIC & EMR systems.

● Assisting in minor procedures, answering phones, caring for long-term patients

● Providing patient information for Nurses & Doctors New York and Company – Sales Associate/ Cashier May 2019 – September 2020

(COMPANY CLOSED DUE TO COVID)

● Assist customers on the sales floor and on the register with merchandise selections and sales transactions

● Processed cash, credit cards and gift cards to complete sales

● Informed customers of current sales and membership benefits Walgreens/ Look Boutique – Beauty Consultant June 2018 – February 2019

● Assisted customers in selecting the best skincare products for their skin by and demonstrating new products releases

● Shared beauty tips and techniques to assist customers in getting the full benefit of the product

● Assisted customers with full on make-up makeovers for daily life and special occasions GAP Factory Outlet – Seasonal Sales Associate/ Cashier September 2017 – January 2018

● Provided customer service support and operational relief to full time staff during the holiday season

● Completed over 60 sales transactions on a daily basis, reconciled and closed register at the end of my shift Neighborhood Outreach – Telemarketing/ Sales February 2013 – December 2013

● Canvased and made cold calls to prospective donors in order to obtain donations for local charities and social services organizations

Assurance Wireless – Sales & Marketing September 2010 – November 2011

● Answered customer inquiries and concerns regarding their product or service plan

● Assisted customers in completing their application and selecting the best product or service for their individual needs

Hospitality and Food Service Experience:

Barclay’s Levy Restaurant – Shift Supervisor/ Stand Lead July 2014 – Present JFK Airport Terminal 2/ World Bean/ Starbucks – Shift Manager February 2011 – December 2016 Nathan’s Auntie Anne – Shift Manager/ Food Prep/ Cashier February 2011 – October 2013

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