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Customer Service Communication Skills

Location:
Pearland, TX
Posted:
January 09, 2024

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Resume:

LAKEISHA P GODINE

***** ***** ****** **., ******** City, TX 77489

Home: 281-***-**** • Cell: 832-***-**** ad2ld0@r.postjobfree.com

CAREER OVERVIEW

Proven track record in education. Familiar with classroom procedures, equipment, systems and practices. Pleasing classroom manners. Well organized. Perform well in high pressure, fast-paced environments. Strong verbal and written communication skills. Team player who is able to relate to people at any level. Multitasking abilities. Ability to grasp and adapt to new environments and procedures. Results-driven. Computer efficient.

SKILL HIGHLIGHTS

Excellent communication skills Deadline-oriented

Effectively communicates with children, faculty and Time management

parents. Teaching, tutoring and counseling

Experience working special needs students Creative lesson plan development Innovative lesson planning Microsoft office Suites

CORE ACCOMPLISHMENTS

Process Improvement

Developed a learning mechanism for special needs students that resulted in positive results in weekly student assessments.

Lesson Planning:

Introduced new learning methods to ensure total comprehension for all students.

Student Development

Increased student math standardized test scores by 20% by introducing more effective learning techniques such as technology integration and student-run lesson plans.

Education Strategies

Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

PROFESSIONAL EXPERIENCE

FORT BEND ISD

Substitute Teacher 03/2015 to 04/2018

Maintained and organized classroom setting, study materials, and important student documents.

Established positive relationships with students, parents, staff, and school administration.

Administered, proctored, and scored students' academic progress through assessments such as quizzes and exams.

Provided private instruction to individual and small groups of students to improve academic performance on state mandated math tests.

Taught general education students as well as students with learning challenges and special needs within a mainstreamed, inclusive classroom.

CUSTOMER SERVICE CENTER, CIBT

Visa and Passport Specialist 12/2014 to 01/2015 Provided quality customer service to clients.

Maintained passports and visas for client.

CORE LEARNING ACADEMY

Substitute ELA Teacher Grades 6-8 11/2013 to 02/2015

Maintained and organized classroom setting, study materials, and important student documents.

Established positive relationships with students, parents, staff, and school administration.

Administered, proctored, and scored students' academic progress through assessments such as quizzes and exams.

Provided private instruction to individual and small groups of students to improve academic performance on state mandated math tests.

Taught general education students as well as students with learning challenges and special needs within a mainstreamed, inclusive classroom.

HOUSTON INDEPENDENT SCHOOL DISTRICT

Apollo 20 Academic Math Tutor 08/2010 to 02/2013

Earned high remarks for quality of tutoring methods and was commended for having some of the highest student scores through monthly math assessments.

Established positive relationships with students, parents, fellow teachers, and school administration.

Provided private instruction to individual and small groups of students to improve academic performance on state mandated math tests.

Taught students study skills and strategies for math and reading.

Administered, proctored, and scored students' academic progress through assessments such as quizzes and exams.

Maintained detailed records of each student's assessment results, progress, feedback, or school performance ensuring confidentiality of all records.

TWO DIMENSIONS PREPARATORY ACADEMY CHARTER SCHOOL

Second Grade Teacher 12/2007 to 06/2009

Developed innovative approaches that were repeatedly successful.

Taught general education students as well as students with learning challenges and special needs within a mainstreamed, inclusive classroom.

Established positive relationships with students, parents, fellow teachers, and school administration.

Commended for quality of creative classroom teaching, lesson plans, and instructional materials used in teaching diverse subjects.

Established clear objectives for all lessons, units, and projects and communicated those objectives to students.

Prepared materials and classroom for class activities.

Observed and evaluated each students' performance, behavior, and social development.

Communicated with each students' parents on a weekly basis to keep them updated on their child's progress.

ZOE LEARNING ACADEMY

Third/Fourth Grade Teacher 08/2005 to 11/2007

Developed fun and exciting lessons and projects for students overall academic achievement.

Provided a variety of materials and resources for students to explore, manipulate, and use both in learning activities and in imaginative play.

Taught general education students as well as students with learning challenges and special needs within a mainstreamed, inclusive classroom.

Established positive relationships with students, parents, fellow teachers, and school administration.

Earned high remarks for quality of teaching methods.

Commended for quality of creative classroom teaching, lesson plans, and instructional materials used in teaching diverse subjects.

MBA: HEALTH EDUCATION

Prairie View A&M University

Health Education

2002

MASTERS OF ARTS: EDUCATIONAL LEADERSHIP & COUNSELING

2005

Prairie View A&M University

Counseling



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