Travel Agent Reservation Specialist
Resume:
Rakesh Kumar
About Me
Professional Experience
·Experienced Reservation Specialist with over five years of experience in Marriott Hotels. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Consistently saved costs while increasing profits. One year experience of Nesting and Team leading.
Hard Skill
·Patience.
·Critical thinking.
·Team work.
Time management
Soft Skill
·Excellent written and Verbal
communication skills.
·Customer Assistance
·Adoptability
·Logical Analysis
Education Background
Mahatma Gandhi University
Bachelor of Arts Degree
2012-2015
My Contact
ad2lcq@r.postjobfree.com
Lake View Apartment, Burari,
Delhi
Publicis Re:Sources Senior Associate Technology, Level Wilderkeys India Pvt. Ltd Sr. Reservation Executive Marriott International - GURGAON, HARYANA, INDIA
April 2023 – Present
2022 - 2023
2016 - 2021
Working with Clients on multiple projects and tasks. Categorizing the products on correct department.
Key responsibilities:
Handling reservations for Multiple Boutique Hotels in India. Using multiple Channel Managers for reservation proccessing Key responsibilities:
Department: Reservations (GEC) Designation: Reservation, OTA Sales & ServiceSpecialist.
·Getting reservations done for all Marriott hotels worldwide over Phone Calls, E-faxes& and emails.
·Making reservations of Booking.com, Expedia, Yatra.com, and Agoda for all Marriott hotels worldwide.
·Respond guestsquery through emails/calls.
·Resolving all reservation-related queries.
·Knowledge of OTA operation Maintain all work reports in Excel for daily basis data analysis and generating various reports.
·Maintained transaction security by verifying payment cards against identification.
·Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
·Entered customer data using Marsha software and updated information whenever patrons changed rooms.
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