Customer Service Representative
Resume:
Objective
Seeking a responsible job with an opportunity for professional challenges which will allow me to use my skills in the best possible way for achieving the company’s goals
Experience
Jan. 2023 – Aug. 2023 Geico Richardson, TX
Licensed Property & Casualty Insurance Agent
Identified prospective clients through leads and referrals.
Scheduled client meetings.
Performed follow-up calls as needed.
Advised on insurance coverage.
Conducted periodic policy reviews.
Prepared insurance proposals.
Completed requirements and submits to underwriters.
Aug. 2022 – Jan. 2023 Internal Revenue Service Dallas, Tx
Customer Service Representative
Participated in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
Interpreted and applied applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.
Researched for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken.
Dec. 2021 – Aug. 2022 Genpact Temp Service – Marcus by Goldman Sachs Remote
Customer Service Representative
Inbound/Outbound calls from customers who are in debt
Recognized individual customer service needs and resolve their enquiry
Provided resolutions, avoided customers having to call again or have the call transferred
Handled customer complaints
Provided customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers
Collected balances and implemented effective payment arrangements ensuring payment for future energy consumption by providing the most suitable payment methods which are tailored to customer’s needs.
Maintained and updated customer related information systems to ensure that our client hold accurate records, collecting and accessing appropriate information relevant to their call type
Aug. 2021 – Nov. 2021 Randstad Temp Service – Wells Fargo Irving, Tx
Customer Service Representative
Support customers with inquiries on financial products and services
Identify ways to improve customer experience within established procedures
Perform routine customer support tasks by responding to and resolving customer inquiries and complaints
Receive direction from customer service supervisor
Escalate questions and issues to more experienced representatives
Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns
Apr. 2021 – July 2021 Maximus Federal Service Remote
Customer Service Representative
Answered incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Tracked and documented all inquiries using the applicable systems.
Completed associated tasks according to the established guidelines.
Tracked and documented all inquiries using the applicable systems.
Met Quality Assurance (QA) and other key performance metrics.
Facilitated the fulfillment of caller requests for materials via mail, email, or download.
Transferred/referred consumers to appropriate entities according to the established guidelines.
Escalated calls or issues to the appropriate designated staff for resolution as needed.
Facilitated translation services for non-English speaking callers according to procedures.
Attended meetings and trainings as requested and maintained up-to-date knowledge of all programs and systems.
Jan. 2019 – Mar. 2020 Grown Folks Cakes & Catering Little Elm, Tx
Cook/Server
Pleased customers by providing a pleasant dining experience.
Served meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.
Attended to the detail and presentation of each order.
Placed and expedited orders.
Prepared ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals.
Completed hot meal preparation by grilling, sautéing, roasting, frying, and broiling ingredients and assembling and refrigerating cold ingredients.
Adhered to proper food handling, sanitation, and safety procedures; maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required; and maintains appropriate dating, labeling, and rotation of all food items.
Assisted with receipt of deliveries.
Maintained cleanliness and sanitation of equipment, food storage, and work areas.
Completed cleaning according to daily and weekly schedules and dishwashing/pot washing as needed.
July 2018 – May 2019 CMI Group Dallas, Tx
Customer Service Representative
Set up payment plans, document account issues, and/or restored services for customers.
Followed provided processes and procedures
Identified and escalated priority issues per client specifications
Accurately processed and recorded call transactions using the designated tracking software
Stayed current with system information, changes and updates
Managed time effectively in order to obtain performance criteria objectives
Sept. 2017 – Nov. 2017 Adecco Temp Service – American Red Cross Dallas, Tx
Customer Service Representative
Inbound/Outbound calls from customers
Recognized individual customer service needs and resolve their enquiry
Provided resolutions, avoided customers having to call again or have the call transferred
Handled customer complaints
Provided customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers
Maintained and updated customer related information systems to ensure that our client hold accurate records, collecting and accessing appropriate information relevant to their call type
May 2017 – Aug. 2017 Digital Room, Inc Arlington, Tx
Call Center Customer Service Representative
Inbound/Outbound calls from customers who are in debt
Recognized individual customer service needs and resolve their enquiry
Provided resolutions, avoided customers having to call again or have the call transferred
Handled customer complaints
Provided customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers
Maintained and updated customer related information systems to ensure that our client hold accurate records, collecting and accessing appropriate information relevant to their call type
Education
Skills/Certifications
Microsoft Office
Food Handling License
Claims License
References
References are available on request.
Contact this candidate