SHAWNYA DOWNS-PLUNKETT

CONTACT

770-***-****

ad2lcf@r.postjobfree.com

m

*** ****** ***** **, ****

kbridge, GA 30281

PROFESSIONAL SUMMARY

Driven professional with over 20

years in customer service.

Strong organization and time

management skills. Solid team

player with upbeat positive

attitude and proven skills in

establishing rapport with

clients. Motivated to maintain

customer satisfaction to

contribute to your company's

success

SKILLS

Coordinate emergency drills

Manage corrective actions

Motivation

Creative thinking

Task prioritization

Collaboration

Planning

Customer relations

Coordination

Verbal communication

Teamwork

Multitasking

EXPERIENCE

BILLING CLERK Jul 2021 Current

Diazo Specialty Blueprint, Sandy Springs, GA

Prepared itemized bills, statements and invoices and recorded amounts due for items purchased or services rendered. Responded to questions about billing issues and statement problems and reconciled associated accounts.

Processed billings, invoices and reimbursement claims and followed-up with customers about past-due invoicing. Conducted regular cycle counts to contribute to successful inventory management.

Processed cash register transactions, inputted product costs and gave back change.

Counted money in cash drawers and balanced drawer at beginning and end of shift.

Collected payment for customer purchases.

Prepared order sheets and sent out invoices and statements for payments due.

HEALTH AND SAFETY COORDINATOR May 2017 Mar 2020

KinderCare Learning Center, Morrow, Georgia

Contributed to site assessments and audits to improve worker safety.

Offered technical assistance and team guidance in risk-related matters.

Assisted management team with investigating and managing cases of occupational injuries.

Advised on strategies for tracking sources of occupational illnesses and preventing recurrence.

Coordinated responses to regulatory agency inquiries and reporting obligations.

Planned emergency response drills to keep facility ready for most likely issues and increase worker protections.

Followed established guidelines and procedures.

CHILDCARE PROVIDER Apr 2014 Mar 2020

KinderCare Learning Center, Morrow, Georgia

Selected activities to reinforce learning and discovery and helped children develop personal interests.

Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care

Observed signs of behavioral or emotional issues, alerting senior staff and parents of concerns.

Communicate with parents regarding observations and concerns or S

D

Training

Organization

Staff hiring

Cost-effective programming

Budgeting

Compliance procedures

Teach classes

Oversee staff

Maintain records.

Update financial records

Organize transportation

Serve client needs

Monitor legal compliance

to provide positive feedback.

Built positive relationships with parents by listening to concerns and requests.

Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement.

Helped children practice good hygiene and provided potty training and diapering.

Maintained clean classroom, eating, and activity areas. ASSISTANT DIRECTOR Aug 1998 Jun 2010

LaPetite Academy, Ellenwood, Georgia

Directed and contributed to broad scope of strategic projects focused on promoting success of business.

Researched and applied industry knowledge, best practices, and strategies to optimize individual and team capabilities to meet and exceed customer expectations.

Helped center adhere to established budget.

Set educational standards and goals and help establish policies, procedures, and programs.

Reviewed and evaluated new and established programs to determine their efficiency, effectiveness and compliance. Allocated funds and approved purchases to pay for the program's staff, supplies and equipment.

Informed businesses, community groups, and governmental agencies about educational needs, available programs, and program policies.

Conferred with parents and the teaching staff to address problems with student behavior and learning.

Trained and continuously monitored primary and supplemental staff at the school.

EDUCATION

Metropolitan Community College, Omaha, Nebraska

HIGH SCHOOL DIPLOMA

Ramstein American High School, Ramstein Air Force Base, Germany

Contact this candidate