Rebecca Salley

ad2lca@r.postjobfree.com 720-***-**** Lakewood, CO

https://www.linkedin.com/in/salleyreb78

SUMMARY Enthusiastically seeking a Remote Customer Service Representative role, leveraging 10 years of customer service experience, including a recent stint in a remote capacity at TurboTax. Demonstrated leadership skills as CEO of Dazzling Cleans LLC, coupled with a strong ability to manage customer relations from previous roles at Amico Corporation and EchoStar. Proficient in handling customer inquiries, troubleshooting, and maintaining high levels of customer satisfaction. WORK EXPERIENCE TurboTax Lakewood, CO

Remote Customer Service Representative Feb 2023 - May 2023

• Provided comprehensive customer support for TurboTax products remotely, including troubleshooting technical issues, assisting with software navigation, and offering tax advice, thereby enhancing customer satisfaction and loyalty. Dazzling Cleans LLC Lakewood, CO

Ceo Oct 2016 - Aug 2021

• Spearheaded the strategic direction and operational management of Dazzling Cleans LLC, leading business development, client acquisition, financial planning, and employee supervision to drive business growth and profitability. Amico Corporation Denver, CO

Customer Service Representative Specialist Jul 2013 - Sep 2016

• Effectively managed customer inquiries and complaints, provided product/service information, and resolved any emerging problems that customer accounts might face with accuracy and efficiency at Amico Corporation. EchoStar Englewood, CO

Customer Service Specialist Jul 2011 - Mar 2013

• Managed and resolved customer inquiries, complaints, and technical issues while providing exceptional customer service, maintaining a high level of product knowledge, and fostering positive relationships with customers at EchoStar. EDUCATION Full Sail University

Bachelor's, Creative Writing

Winter Park, FL

Sep 2025

Red Rocks Community College

Associate In Art, Visual And Performing Arts

Lakewood

May 2012

Hewitt-Trussville High School

Diploma, General Studies

Trussville, AL

May 1997

SKILLS Dedicated Customer Service Professional • Knowledge of Service Delivery • Proven Multitasking Abilities • Maintaining Professional Relationships • Increasing Profitability

• Drive Business Results • Promoting Lasting Customer Satisfaction • Delivering Quality Service • Unparalleled Support • Customer Service Best Practices • Related Options • Clarifying Customer Issues • Determining Root Cause of Problems • Resolving Product or Service Complaints • Answering Customer Telephone Calls Promptly • Offering Advice and Assistance to Customers • Improving Overall Efficiency

• Anticipating Needs • Providing Outstanding Support • Multi-Tasking • Goal Oriented

• Self Reliant • Professional • Live/Breath Customer Service • Team Player • Empathic

• Authentic • Adaptable • Ability to Strike Up a Conversation • Microsoft Powerpoint

• Microsoft 365 • Azure • Teams • Lotus Notes • Sales Expertise • Customer Relations • Staff Training • Business Development Understanding • Report Preparation

• Report Creation • Active Listening • Credit Card Payment Processing • Account Management • Typing Proficiency • Conflict Resolution • Pos Systems Expertise • Training Development Aptitude • Critical Thinking • Professional Telephone Demeanor

• Office Equipment Proficiency • Quality Control • Brand Representation • Multi-Line Telephone Operation • Zoom & Webinar Experience • Zendesk • Google Docs & Workspace • Chat/Email/Phone Support • Professional Development: [Resumes & Interviews]