Jeffrey W. Wyatt

Charlotte, NC 703-***-**** ad2lb0@r.postjobfree.com

Dynamic and results-focused Office Manager professional with extensive experience in operational efficiency, bottom-line revenue, business growth and staff development. Experienced in spearheading initiatives to support practice goals and objectives.

CORE COMPETENCIES

Practice Management

Strategic Planning

Practice Mgt Systems

Project Management

Employee Leadership

Training & Development

Fresh Dental (A Guardian Dentistry Partner Company) - Charlotte, NC 9/2021 to 2/2024

Regional Project Manager (1/2023 – 2/2024)

Increased revenue by optimizing scheduling. Adding an additional 5 patients per day for the hygienist. Value of approximately $500 per day.

Ensure office collections remain at more than 98%

Sourced office furniture and saved 30% of budget

Coordinating educational and special organizational events. 27 visiting doctors from 13 states attended our implant course. Each implant added to schedule by using this training generates $5,000 of revenue per patient

Trained incoming company leadership to include usage of Practice management, Analytics, Bill tracking, and Patient communication software.

Coordinated buildouts for 3 offices. Each up to 5000 sq feet. Duties include keeping construction crews on time and on budget. Coordinating with IT vendor to make sure proper equipment and software working before office opening.

Facility management for 7 offices. Consolidating and negotiating with vendors to decrease costs per service call.

Office Manager (9/2021 – 1/2023)

Manage successful 2.3-million-dollar dental practice with two full time doctors, 2 Patient coordinators, 4 dental assistants and two hygienists.

●VOIP – worked with regional leadership to optimize the patient confirmation process. Included automating processes and saving for up to 45 mins per day for front staff. Allowing them to concentrate on claims and decrease accounts receivable.

●Coordinated with Vendor trainers to increase staff knowledge of adjunct products. Increased revenue of products by 20%.

●Oversee the implementation of day-to-day practice operations

●Responsible for all aspects of HR including hiring, payroll, staff training and development, HIPAA and OSHA compliance.

●Trained staff and optimized the use of analytics software to keep patient schedule filled

●Function as a liaison between associate doctors and practice owners.

●Maintained positive culture to ensure stability and staff retention.

MRI of Reston, Reston, VA? 1/2019 – 8/2020

Operations Manager

Managed overall daily operations for independently owned MRI facility. Four MRI magnets and mobile PET trailer with annual billable charges of over $10 million. Direct supervision over all staff, comprised of MRI technologists, and front desk staff.

•Responsible for aspects of HR, staff training and development, HIPAA and OSHA compliance, supervision of revenue and expenses and determining any course of action to ensure stability of office financials.

•Coordinate with third parties’ companies doing different types of clinical trials. Adhering to good clinical practice standards (international ethical and scientific quality standard)

•Managed the change from Merge RIS to Royal RIS scheduling / billing systems.

•Assist PACS admin in troubleshooting system issues. To include restoring jailed images, monitoring work queues and logs, merging duplicate studies.

•Supervised upgrade of MRI magnet. Comprised of construction upgrades of existing space and coordinating with MRI vendor for scheduling and construction of new magnet.

•Managed ACR submission of studies for certification.

•Coordinating schedules of MRI technologists, nursing, and front desk staff to include use of part time and PRN staff.

•Screen and room patients for MRI techs when staffing dictates.

•Assist on Fluoro portion of arthrogram procedures.

•Liaison between Radiologists and staff

Stone Springs Family Medicine, Dulles, VA 8/2010 – 1/2019

Office Manager

Manage overall daily operations for large, well-established family medicine practice with 5 clinical providers and annual billable charges exceeding $6 million. Direct supervision of 7 clinical and 8 clerical and billing staff.

•Responsible for all aspects of HR, staff training and development, HIPAA and OSHA compliance, supervision of revenue and expenses and determining any course of action to ensure stability of office financials.

•Increased practice revenue by 40% by adding additional provider and Physical Therapy

•Planned, directed and executed $1.6 million dollar build out of office relocation with only 1.5 days of operational downtime.

•Seamlessly managed 2 major transformations of practice management systems and EMR conversions providing communication, training, and technical support throughout the process

Previous Experience:

Daria Hamrah, DMD, Operations Supervisor, 2010 - 2010

Biomet 3i, Territory Manager, 2008 - 2010

Christopher Bonacci, DDS, Facial and Dental Implant Surgery - Head Surgical Technician & Implant Coord., 2001-2008

Stuart Graves, DDS Burke, VA - Surgical Technician and Implant Coordinator, 2000-2001

Orson Cardon, DMD, Jackson, Michigan - Surgical Technician and Implant Coordinator, 1995-2000

United States Air Force, Bitburg Germany, Minot North Dakota - Dental Assistant, Surgical Technician, 1991-1995

EDUCATION

Associate degree - General Studies, Jackson Community College, Jackson, MI 2000

TECHNICAL PROFICIENCIES

● Allscripts Enterprises ● Athena EMR ● Open Dental

● Pulse ● Weave ●

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