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Data Entry Customer Service

Location:
Milford, DE
Salary:
68,000
Posted:
January 09, 2024

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Resume:

Danyel M Danenza

Milford DE

Email: ad2l95@r.postjobfree.com

Cell Phone 302-***-****

• Objective: To utilize my vast skills, knowledge, ideas, and intuition I have accumulated over the past 23 years in a high paced Industry. Having learned these strong skills in Dispatch / Logistics Management, Data Entry and Customer service, I would like to obtain employment and finish my career in a stable and growing Organization with a need of a dedicated and exceptionally diligent employee.

Experience:

• Employed from December 12th, 2016, to Present

Herr’s Foods Inc.

Nottingham PA 19362

Phone: 800-***-****

Senior Transportation / Dispatch / Logistics Manager / Data Entry: Daily role is to work and report directly to Senior VP of Supply Chain/Contract/Manufacturing. Description of daily job function is to oversee transportation department and to make the vital decisions to ensure department is running efficiently. These decisions are included but not limited to routing of drivers, dispatching of drivers, appointment setting through EPG dock schedule, tracking drivers through People Net Electronic Log Device system, and ensure the 14 company employed drivers are DOT compliant. To outsource product when needed to outside carriers through 3G Transportation Management System and ensure pickup and delivery in the parameters of company’s expectations are followed through. Work directly with Herr Foods supply chain and customers when orders are ready for pickup and or delivery. To have direct communication with these Customers and ensure their expectations are met daily. In charge of weekly payroll for the company employed drivers and have direct communication with Dayforce. Data entry of any paperwork and information regarding daily driver runs (Customer Pickups, Bill of Ladings, Proof of Deliveries, Packing Lists, Load confirmations, Drivers Schedules for work and vacations, and hours for payroll)

• Employed from August 3rd, 2015, to December 1st, 2016 Medway Trucking LLC

Sewell NJ 08080

Phone: 856-***-****

Senior Dispatch Manager / Logistics Manager / Lead Data Entry: To oversee daily driver operations for 52 company employed drivers. To accurately and efficiently dispatch / route drivers from origin to destinations nationally or locally via GPS tracking / communication system. To ensure each driver are compliant with DOT regulations while on duty using Electronic Log Devices. Keeping track of drivers and their Hours of Service while they perform daily routes and deliveries. To use my exceptional communication / negotiation / and data entry skills with customers and brokers for commodities loaded on company trucks. To collect paperwork from each driver for accounting purposes. To utilize my data entry skills daily by entering all load information on 3 separate Microsoft spreadsheets and TMS system for recordkeeping.

• Employed from July 14th, 2011, to February 27th, 2015 ASL Transportation

Williamstown NJ 08094

Phone: 800-***-****

Lead Dispatch / Customer Service/ Lead Data Entry: Pivotal daily role in overseeing 55 company drivers for asset-based Trucking Corporation. Job duty is to secure freight for these drivers with existing Customers and Brokers. Direct these drivers with shortest possible legal truck routes to pick up and delivery locations. To ensure company drivers are operating within legal parameters of new DOT regulations. Track drivers’ status periodically when in transit via People Net. To find, negotiate, and obtain new loads when needed from outside sources and ensure profitability for company. To enter accurate data for all driver and load information into ASL's transportation management system once load is obtained. To communicate with existing Customers and Brokers via phone and or email to verify their transportation requirements and customer demands are met. Responsible for all clearing of existing loads that have been delivered on TMS. To verify existing Brokers Surety Bonds are up to date and have correct amount of funds.

• Employed from Nov 2010 to June 2011

Patrick Transportation

Philadelphia PA

Lead Dispatcher / Customer Service/ Data Entry Manager: Daily role was to oversee 33 company owned drivers and to ensure these drivers followed DOT regulations. Completed daily transactions of customers freight from origin to destinations nationwide. Completed invoicing to customers and data entry of these invoices into companies’ transportation management system.

• Employed from April 5th, 2010, to July 2010

A to Z Transportation

Pennsauken NJ

Phone: 800-***-****

Dispatcher: Daily role consists of overseeing 15 owner operators. Completing daily transaction of loads from origin to destinations nationwide. Ensuring prompt pick up and deliveries are made complying with strict dot regulations. Completing the billing cycle by acquiring proper paperwork from drivers and customers. Keeping customers happy with their needs by strong communication skills and understanding of industry. Daily routine of data entry in TMS.

• Employed from 2006 to Nov. 2008

Amodei Brokerage Co

Cherry Hill NJ 08003

Phone: 856-***-**** xt 221

Lead Dispatcher / Coordinator 3pl: My daily role consisted of negotiating rates and tariffs with carriers, securing trucks (ltl, tl, cl nationwide and regional), and following through with complete cycle of transportation for contracted customers in my designated area from pick to final delivery. Made all pickup and delivery appointments in designated area and routed drivers for accuracy. Had a partial role of helping through the billing cycle when receivables came in to be processed for accounting department. Had key part in data entry of rates and loads to be booked throughout the day and making sure all information was correct in our TMS. Kept close communication with customers periodically via email and phone to ensure all their demands were met in their supply chain and budgetary needs and set goal to reach 20 to 30 percent net gain in profits for Amodei Brokerage in ethical business manner.

• Employed from 1999 to 2006

P&P Transportation

Pennsauken, NJ

Lead Dispatcher and Customer Service: Had an important role and preformed many functions in my daily routine. As a dispatcher I had responsibility for scheduling delivery and pickups for all customers on asset-based division of company. Oversaw up to 40 company owned drivers and helped the process of routing them to destination to ensure accuracy and on time pickup and delivery. Was responsible for training and orientation of new drivers in my designated area and managed the manifest, logs, and documents for each driver on a load booked. Kept close contact with customers and informed them status of trucks arrival and freight delivery. Reviewed agreements and negotiated rates with all brokers on transactions booked for asset- based division of company in my area. Collected CODs for freight charges and provided com checks to drivers for lumpers to complete each transaction. Managed multiple phone lines in high paced office environment and assisted managers in problem solving tasks throughout the day. As a clerk, I had responsibility for completion of billing cycle. Daily routine consisted of data entry of open receivables submitted to tracing of bills that were not yet sent to company. Scanned in each bill submitted to me and made sure each were accurate with proper rates for accounting department.

• Employed from 1999 to 1999

Commerce Bank

Moorestown, NJ

Customer Service Manager: Daily routine consisted of opening and closing of all new accounts at branch. Traced all existing accounts for clients. Processed withdrawals and deposits for existing customers. Had responsibility of securing safety deposit boxes. Investigated all possible fraud and improper transactions for existing clients. Education: Palmdale High School (California)

Skills: Microsoft Office, Multiple TMS systems (including but not limited to 3G, Mercury gate, Descartes, AS400, Broker Plus, Oracle, SAP), People Net GPS, Scheduling systems including but not limited to (EPG, Retalix, Lean Logistics – Now Blue Jay) References based upon request



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