Customer Service Administrative Assistant
Resume:
Kandy McVicker
Dedicated Team Player
Charlotte, NC 28216
*************@*****.***
I am always ready to learn new things and excel in all that I do. I am happy to further my education to be the best asset to the company as possible. Authorized to work in the US for any employer
Work Experience
Manager
Benjamin Moore - Charlotte, NC
October 2020 to Present
Greeting clients and potential clients throughout the day and providing knowledge and guidance of company products and resources to accomplish desired goals from DIY projects to new homes and businesses. Also, providing excellent customer service and being available 24/7 to address any questions that may arise. To serve above and beyond in all areas of the company. Including staff scheduling and training. All product orders as well as transferring products from our sister stores in North and South Carolina and adjusting inventory to accommodate said transfers. Daily collaboration with all heads of management to better serve the needs of our customers and the company. Reporting sales to our accounting department on a daily basis. Bank deposits. Receiving and entering inventory into the company system. Among numerous other retail duties. Along with proudly holding myself to an exceptional standard of customer service and team loyalty. Administrative Assistant/Customer Service
Pheonix Customizing and Detailing - Melbourne, FL
January 2017 to July 2020
Duties Included:
Excellent Customer Service. This "included but was not limited to," Providing product and installation information to clients regarding all areas of service provided by the company. Complaints/Concerns, Answering Multiple incoming calls and directing to appropriate departments when needed. Scheduling/ Rescheduling clients appointments. Transporting clients when needed, along with being a positive part the team for the greater good of the company.
Administrative Assistant
Q-Rep - Raleigh, NC
May 2009 to August 2017
Duties Included: Placing and confirming orders for military components. Liaison between NASA, Q-Rep Tennessee
and Q-Rep North Carolina offices. Answering and directing multiple incoming calls and emails to appropriate military personnel throughout the companies territory. Handling and transferring sensitive information according to government safety standards. Providing excellent customer service and maintaining an exceptional level of professionalism. Education
Associate's degree in Business Administration
Wake Technical Community College - Raleigh, NC
October 2000 to June 2003
High school diploma in Required
Scotland High School - 01 - Laurinburg, NC
September 1984 to June 1988
Skills
• Office Management
• Payroll
• Administrative Experience
• Event Planning
• Accounting
• Personal Assistant Experience
• Serving Experience
• Customer Service
• Negotiation
• Interviewing
• Employee orientation
• Recruiting
• Bookkeeping
• Inventory control
• Team management
• Sales management
• Shift management
• Budgeting
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