Customer Service Call Center

KE Ki'ara Edwards

Kannapolis, NC ***** 980-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Customer service oriented professional with healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Follows directions to ensure accurate and timely completion of duties. Manages time and priorities in multitask environments. Microsoft Office Applications - MS Word, MS PowerPoint, MS Outlook.

SKILLS Computer Literacy

Active Listening

Problem Solving

Call Center Experience

Positive Attitude

Multitasking Abilities

Sales Techniques

Critical Thinking

Effective Communication

Customer Retention

Time Management

Product Knowledge

Attention to Detail

Customer Service Experience

Customer Service Background

Customer Service

WORK HISTORY RETENTION CUSTOMER SERVICE REPRESENTATIVE 03/2023 to 09/2023 Spectrum Charlotte, NC

Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.

Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.

Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.

Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback. Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.

Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.

COMMAND SPECIALIST 03/2021 to 01/2023

Pink Energy Solar

Multitasking and organizational skills

Analytical and Problem solving skills

Interpersonal and customer service skills

Great team player.

MEDICAL FRONT DESK ASSISTANT 05/2015 to 08/2015

McGill Family Medicine

Checked patients in and out of the facility, verified insurance, and updated medical files

Made copies, processed and filed paperwork, and updated patient charts Performed various clerical and administrative functions to ensure the office ran smoothly.

FINANCIAL SERVICES REPRESENTATIVE 11/2023 to CURRENT VXI Global Charlotte, NC

Increased client satisfaction by providing tailored financial advice and investment recommendations.

Streamlined financial processes for improved efficiency and reduced errors in transactions.

Enhanced customer relationships with personalized service and addressing individual concerns promptly.

Collaborated with team members to achieve sales targets and improve overall branch performance.

Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.

Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.

Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.

Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability. EDUCATION Associate of Science Degree / Health Sciences - Medical 01/2020 Administrative Assistant

Ultimate Medical Academy

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management, and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures, and accounting functions essential to the medical environment. Research, professional writing, critical thinking, and communications skills are developed throughout the program.

RELEVANT

PROFESSIONAL

EXPERIENCE

Spectrum, Charlotte, North Carolina, 03/2023, Present, Customer Service Retention Specialist, Handle Customer Concerns regarding their accounts in a timely manner., Retain customer accounts and services to include internet, cable and cell phone services., Make updates to customer demographics as needed., Provide cross-sales based upon customer profile and needs.

Pink Energy Solar, Charlotte, North Carolina, 03/2021, 01/2023, Command Specialist, Multitasking and organizational skills, Analytical and Problem solving skills, Interpersonal and customer service skills, Great team player McGill Family Medicine, Concord, North Carolina, 05/2015, 08/2015, Medical Front Desk Assistant, Checked patients in and out of the facility, verified insurance, and updated medical files., Made copies, processed and filed paperwork, and updated patient charts., Performed various clerical and administrative functions to ensure the office ran smoothly. ADDITIONAL WORK

EXPERIENCE

Taylor Glen, Concord, NC, 09/2017, 12/2018, Cafeteria Worker, Assisted residents with their meals, took and served meal orders, washed dishes, and set tables., Applied common sense understanding to carry out instructions furnished in written and oral form., Established priority order of tasks necessary to complete an assignment.

KEY QUALIFICATIONS CMS1500 Claim Form

Billing Cycle

Claims Appeal Process

Medical Administrative Assistant

Medical Terminology

Patient Processing

Patient Registration

Office Accounting

Greenway Prime Suite EHR

Medical Records Management

Release of Information

HIPAA Compliance

Medical Transcription

Basic Coding Skills for ICD / CPT

Third Party

Medicare

Medicaid

HMO

PPO

Medical Laws & Ethics

Anatomy & Physiology

ICD-10

VOLUNTEER

EXPERIENCE

Health Occupation Students of America, College Park, Georgia, 07/2011, 07/2012, Fed the less fortunate and completed extra activities pertaining to health events.

Contact this candidate