Profile

Accomplished sales professional who excels at working with customers and ensuring all expectations are met. Dedi- cated to identifying the needs of customers promptly to recommend products and services to them enabling the busi- ness to grow.

Experience

UnitedHealth Group (Optum Services Inc)

12/2021 - Present

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs

• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission

• Create a positive experience and relationship with the member

Practice cultural sensitivity and cultural competence in daily care

Learn and listen to member needs and barriers to help promote self advocating

Collaborating with clinical team of social aspects that might impact treatment plan

Proactively engage the member to manage their own health and healthcare

As needed, help the member engage with mental health and substance use treatment and schedule Post Discharge/ Follw up appointments.

• Assign daily referrals to MSW, Care Coordinators and Complex Case Managers.

• Partner with care team (community, providers, internal staff)

• Remain in compliance with all applicable State and Federal laws as well as company policies.

Hotel Sales Assistant- Aria Resort & Casino

- 3/2019 - 11/2021

• Assist and manage partner relationships

• Coordinate Site Inspections (reservations, site keys, meals and shows)

• Act was main contact while managers were out of office on business travel.

• Assistant to 2-3 managers

• Prepare and process hotel groups contracts using Delphi program.

• Assist with manager travel arrangements & expense reports as directed

• Answer and manage incoming calls and messages

• Enter event space in Delphi w/proper approvals

Leisure Sales Coordinator - The Venetian Resort Hotel Casino – 12/2012 - 3/2019

• Answer RFP’s - Quote, negotiate group rates and create group contracts for leisure and sales groups of 10 or more suites.

• Complete hotel profile in Lanyon, Signature partner portals & partner websites.

• Assist and manage partner relationships (OTA, GDS & Wholesale) accounts

• Served as a main contact on accounts such as Expedia, American Express, Altour, etc during managers time off or while on travel.

• Attended local trade shows and OTA office visits as company representative

• Maintained and organized Travel Agent database using CRM.

• Liaise with internal departments as soon as issues arose to immediately find resolution before guest chal- lenges escalated.

• Support with completing managers TRF (Travel Request Form), schedule managers office visits, complete, prepare shipping of collateral & gifts using FedEx and complete expense report.

• Track, prepare & fulfill gift certificates (reservations, shows & meals)

• Prepared RFD's & Invoices

• Prepare Mid and Post-Mortem offer reports to track offer performance.

• Coordinate FAMs & Site Inspections (reservations, site keys, meals and shows)

• Served as Leisure Sales Coordinator trainer for new hires

Group Coordinator - The Venetian Resort Hotel Casino – 8/2010 - 12/2012

• Prepare weekly sales reports

• Enter event space in Delphi w/proper approvals

• Manage and requests approval on event space and pools.

• Produced ad hoc reports and documents for senior team members.

• Communicate with managers of any space conflicts Sales Assistant - The Venetian Resort Hotel Casino – 8/2007 - 8/2010

• Assistant to 2-3 managers

• Prepare and process hotel groups contracts using Delphi program (redline contracts)

• Arranging client site visits (transportation, hotel reservations & shows)

• Assist with manager travel arrangements & expense reports as directed

• Answer and manage incoming calls and messages

Education

Kaplan University - Davenport,IA

Kauai Community School for Adults - Lihue, HI - HIGH SCHOOL DIPLOMA Skills

Prioritizing Workflows, Relationship building and management, Oral and written communication, Account management, strong enthusiasm, Scheduling, Customer Service, Self-motivated

Cheryl-Lin Sarmiento 8548 Lost Gold Ave

Las Vegas, NV 89129

T 702-***-****

ad2l87@r.postjobfree.com

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