Melaine S. Pipkin

**** *. ***** **

Lombard, Illinois. 6014

630-***-****

EMPLOYMENT History

Millenium Physicians Group

Ft. Myers, Florida 33912

February 14 2022 to May 1 2022

Receptionist

Checked patients in and out, phone room, prepared daily charts for the next day verifying insurance and co pay and updating any changes. Sent faxes and scanned medical information to patients’s charts, received mail and distributed it to the proper personnel. Verified that all referrals were in place before visit. Making sure all patients were greeted properly and with a smile hoping to make the experience less stressful. A patient’s appointment can be a success or a bad experience depending on the first contact that they encounter,

TJ Max Home Goods

Ft. Myers, Florida 33912

November 19 2021 to February 11 2022

Sale and stock

Place new stock in appropriate departments, making sure all shelvings were neat and orderly. Took returned items back to their specific area and visually scanned all departments while walking the store making sure all items were in the right sector. Nordstrom

Oakbrook Mall

Oakbrook, Illinois

Temporary/ part time seasonal employment at a high end boutique department store. Worked

various departments and was also a roving cashier. Helped store manager in presenting special parties for their high end customers (invite only) and being a ambassador while providing the true Nordstrom experience Dupage Medical ( Duly Health Care )

Lombard and Brush Hill Locations

Front Desk Receptionist

March 2013 to October 2020

Worked in the Lombard office until I was chosen to spearhead the opening of the Brush Hill location at Edward Elmhurst Hospital. The office was totally empty so I was in charge or ordering furniture, office equipment, phone and computer hook ups. I was the person to order all office and kitchen supplies. Made it important toto greet all patients upon arrival with a hello and a smile.

Skills

Front Office Management

Greet all patients pleasantly and professionally

Call routing for appointments, medication refills and transfers to triage nurses Record keeping and insurance verification

Follow and make sure all Hippa and Third Party information was in place Ability to diffuse a potential problem and solve it quickly and efficiently Proficient in Epic and EMR

Delivered high quality communications with physicians, nursing staff, technicians and medical assistants.

Midwest Heart Specialists. 03/2005 to 09/2011

Downers Grove Illinois

Front desk greeting and making patients feel at ease. Helped transitions from paper charts to Electronic Medical Records. Verify all insurance and personal information. Collect co-pays and make follow up appointments. Relayed all important messages quickly to AMA’S and NURSES.

Made sure all paperwork was printed and organized for the next days appointments. Harvan Nahmias, M.D, P.A.

Coral Springs, Florida 0/01 to 11/02

Responsibilities included directing reception area, phones, scheduling follow up appointments, record keeping and ledgers for billing. Made sure that all diabetic patients were fully aware of any changes the physician may have made to their daily doses and verifying that they understood or they came into the office to get written instructions on how to medicate properly.

Turtle Run Liquors

Coral Springs, Florida 33065

08/2000 to 12/2001

Owned and operated an independent establishment specializing in fine wine and spirits, also conducted wine tasting events with our local distributors. RAPCOR (DBA) McDonald’s of Coral Springs

01/1975 to 06/2000

Daily functions that were necessary to run the restaurant including scheduling, accounting and management. Stepped into every aspect of processing and preparations when crew was not at full capacity.

Douglas Neimand MD, P.A.

Coral Springs, Florida 06/78 to 09/85

Office manager which included all aspects of running the reception area. In1983 Dr. Neimand taught me to be a medical assistant that consisted of labs, EKG’S, PFT Testing. X-rays, injections and assisted in all aspects of providing medical care. We were a Family Practice that saw infants up to geriatrics.

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