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CONTACT

Douglasville, Georgia *****

917-***-****

ad2l6s@r.postjobfree.com

SKILLS

Webinar facilitation

Effective Communication

Organized

Performance tracking

Data analysis

Quality assurance

Performance Improvements

Proficient in Microsoft Office 365

CERTIFICATIONS

Scrum Master

Health & Life Coach

Professional Summary

Results- driven Healthcare professional with a Master of Science in Health Administration with Scrum and Health & Life Coach Certification. Proven success in leadership, communication utilizing agile methodology and healthcare operations. Extensive experience in healthcare regulations including yet not limited to OSHA & HIPAA policies. Expertise in problem-solving, data analysis and customer service. Track record for successfully managing multiple projects and developing innovative solutions.

WORK HISTORY

October 2021 - July 2023

LMS Administrator Specialist L3Harris, Technologies, Inc, Melbourne, Fl

Enhanced user experience by optimizing the LMS platform and streamlining navigation.

Resolve technical issues and improve system functionality for users.

Developed comprehensive training materials for staff, resulting in improved efficiency and understanding of the LMS system.

Contributed to organizational growth by collaborating with HR teams on employee onboarding programs utilizing the LMS platform.

Analyzed usage statistics to identify compliance deadlines.

February 2020 - July 2021

Remote Case Investigator NYC Health & Hospitals, New York, NY

Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.

Enhanced department efficiency with streamlined processes for evidence collection and documentation.

Conducted comprehensive background checks, contributing to informed decisions and improved community safety.

Implemented new research methodologies, leading to faster location of persons of interest or missing individuals.

August 2016 - June 2019

Care Coordinator Bronx Care Health System, Bronx, NY

Enhanced patient care by developing and implementing comprehensive care plans.

Improved communication among healthcare providers, streamlining the coordination of services for patients.

Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.

Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.

January 2014 - May 2016

Health Services Coordinator Amida Care Health Insurance Co., New York, NY

Improved patient satisfaction by effectively coordinating healthcare services.

Streamlined communication between departments for enhanced care coordination and patient outcomes.

Implemented efficient scheduling systems to optimize patient appointment availability and staff workload balance.

Assisted in the development of policies and procedures that adhered to regulatory requirements and industry standards.

EDUCATION

May 2018

Master of Science Health Administration

University of Phoenix, Tempe, AZ

Professional Development:

Member of National Society of Leadership and success

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RHONDA ROBINSON

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