Diana Guadalupe Flores

***** ****** ****** ***** *******, TX 77041 832-***-**** ad2l6c@r.postjobfree.com

PROFESSIONAL SUMMARY

Bilingual professional with over 35 years of management experience. Achievement reflecting expertise in interpreting business indicators, adapting to evolving conditions, and developing others to optimize performance and support the corporate vision.

PROFESSIONAL STRENGTHS

Budget and Cost Control

Imaging and Branding

Policies and Procedures

Staffing and Supervision

Business Forecasting

Market Positioning

P & L Analysis

Team Dynamics

Communication

Operations Management

Relationship Building

Training and Supervision

Customer Satisfaction

Performance Goals

Sales and Marketing

Troubleshooting

Human Resources

Development and Promotions

PROFESSIONAL EXPERIENCE

Zale’s Jewelry Store December 2022- November 2023

Store Manager, Houston, Texas

Oversee all day-to-day operational and customer service functions for a 5-million-dollar store.

Support relationship between customers and repair services, ensuring customer satisfaction and maintenance.

Clienteling customer preferences and shopping habits to keep them informed about sales based on their wish lists.

Organize merchandise and monitor inventory levels to drive business and support sales.

Direct all staff, facilitate training, and complete performance evaluations to motivate the sales team.

Pandora May 2013 – December 2022

Store Manager, Houston, Texas

Direct overall store operations, track all financial results, manage performance of a staff of 25.

Model and facilitate positive customer experiences and leading the team by applying service focused practices.

Actively recruit, screen, interview, hire and train employees to maintain staffing levels that meet customer demand.

Provide ongoing developmental feedback, conduct performance reviews, and deliver corrective action counseling.

Trained and developed two assistant store managers into the store manager position.

Increase volume from 1.7-million-dollar store to 3.0-million-dollar store over the past year.

Chico’s January 2009 – May 2013

Store Manager, Houston, Texas

Started as a store manager in Tallahassee and was promoted/relocated to one of the top volume stores in Houston.

Applied strategies to increase sales by 16% and clientele base by 25% within the first year with company.

Utilized a reporting system to identify opportunities to enhance sales results and improve customer satisfaction.

The Houston store was visited by corporate leaders and used as a model store for merchandising setups.

Lane Bryant December 2007 – January 2009

Store Manager, Houston, Texas

Managed double platinum store containing both Lane Bryant and Cacique

Applied strategies to increase sales by 10% within the first year with the company.

Lead a team of 25 employees, trained and developed several sales associates who were promoted to assistant store managers.

Utilize an inventory system to ensure all supplies and merchandise levels are well-stocked and proactively ordered.

Dillard’s, Inc. June 2006 - July 2007

HR Manager/Operational Manager, Tallahassee, Florida

Assessed store condition to implement strategies to reduce turnover of 200+ employees from 140% to only 35%

Improved quality of hiring decisions and playing a proactive role in training, development, and motivation

Quickly strategized a major transformation of visual merchandise presentation into a winning corporate model.

Increased sales which positioned the store as the top performer regionally for 12 consecutive months

Mentored three sales associates who were promoted to area sales manager positions.

Parisian, Saks Inc. June 2002 - June 2006/January 1993- April 1994

Store Manager, Tallahassee Florida/Sales Manager, Beavercreek, Ohio

Handled financial analysis, forecasting, competitive pricing, customer credit, inventory, loss prevention, and other administrative functions to enhance sales, drive profits, and protect assets.

Projected an image of excellence and earned recognition as executive of the month for 9 months within the first year.

Managed a high-volume store in Tallahassee to be utilized as a training store for developing and training future area sales managers.

Assess pre-existing staffing issues for retaining personnel and improved communications by clarifying policies and defining expectations for a team of 75+ managers and associates!

Elder Beerman April 1994 - June 2002

Vice President, Beavercreek, Ohio

Devise and implement an action plan, exhibiting a hands-on management style that increased annual sales revenue of already high performing Piqua store by an additional 10%

Took control of the Lima store location under emergency conditions at the beginning of peak holiday season, led a team of 100 personnel and grew sales by 4% over the previous year.

Utilized experience in communication, operations, and customer service to recruit, train, motivate, evaluate, and develop managers, associates and support staff ranging from small units to stores with 300+ personnel.

Implemented a comprehensive leadership training program which produced more promotions into senior management positions than any other store in the chain.

PROFESSIONAL DEVELOPMENT

Enhanced skills and abilities through frequent participation in training on topics including:

Business Communications

Leadership Development

Recruiting and Interviewing

Staff Supervision

Time Management

Cultural Diversity

One-on-one Management

Safety in the Workplace

Strategic Planning

Training and Development

Customer Relations

Operations

Sexual Harassment

Team Building

Prioritizing and Planning

RELEVANT SKILLS

Extensive leadership experience with managing multi-million-dollar stores for leading retail corporations.

Communication skills including fluency in written and conversational English and Spanish

Flexibility to manage job-related travel requirements and fluctuating work schedules.

Ability to rapidly master and effectively apply knowledge of proprietary software.

Skilled in operating Microsoft Office Suite and all its included applications

Extensive Experience with Human Resources and Payroll functions

EDUCATION

Escuela Normal de Educadoras

Monterrey, NL, Mexico

Undergraduate Studies – Completed two years of college coursework.

REFERENCES

Melanie Miller 817-***-****) email: ad2l6c@r.postjobfree.com

Mindy Bush 936-***-**** email: ad2l6c@r.postjobfree.com

Russell Hodges (832-390-758) email: ad2l6c@r.postjobfree.com

Christine Lorman 281-***-**** email: ad2l6c@r.postjobfree.com

Angel Pakaz 713-***-**** email: ad2l6c@r.postjobfree.com

Melissa Brooks 832-***-**** email: ad2l6c@r.postjobfree.com

Joyce Quinones 201-***-**** email: joy.a.quinones@gmail

Contact this candidate