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Quality Assurance Customer Service

Location:
Oklahoma City, OK
Salary:
50-70K
Posted:
January 09, 2024

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Resume:

C

Charles

"Chic"

Campbell

405-***-****

ccampbell@blackgold

millworks.com

Bethany, Oklahoma

73008

SUMMARY

Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. SKILLS

Labor Relations

Quality Assurance

Process Improvements

Equipment Inspection

Expertise in Installations

Troubleshooting and Analysis

Mechanical Abilities

Scheduling and Coordination

Problem and Issue Resolution

Testing and Analysis

Regulatory Compliance

Fisher C1P Component Troubleshooting

Pneumatic Control Equipment

Expertise

Technical Support

Operating Test Equipment

Punctual and Reliable

Rapport Building

Verbal and Written Communication

Attention to Detail

Installation and Repair

Documentation and Reporting

Power Tool Mastery

Service Ticket Accuracy

Safety Procedures Adherence

Analytical Thinking

Heavy Lifting

Customer Service

Troubleshooting and Diagnosis

Diagnostics Expertise

Hand Tool Expertise

Preventive Maintenance

Professional and Courteous

Client Relationship Management

Flexible and Adaptable

Valid Driver's License

Work with Minimal Supervision

Project Management

Worksite Preparation

Troubleshooting and Diagnostics

Knowledge of Industry Best Practices

Estimating Abilities

Inventory Oversight

Taking Precise Measurements

Large-Scale Measurement

Code Compliance

Punctual and Dependable

Worksite Safety and Maintenance

Superior Work Ethic

Demolition and Destruction

Equipment Maintenance and Repair

Hand and Power Tools

Team Player

Physical Strength and Stamina

Physical Agility and Coordination

Problem-Solving

Loading and Unloading Systems

Heavy Machinery Operation

Problem Solving

Verbal Communication

Hand and Power Tool Operation

Materials Salvage

Conflict Resolution

Forklift Certification

Installation and Finishing

Mechanical Troubleshooting

Quality Control

Blueprints and Specifications

Form Construction and Removal

Hand-Eye Coordination

Team Coordination and Oversight

Incident Reporting

Decision Making

Focus and Follow-Through

Team Leadership

Hiring and Onboarding

Equipment Demonstration

Project Oversight

Troubleshooting Skills

Construction Knowledge

Component Repairs

Following Safety Practices

Problem Anticipation and Resolution

Supplier Monitoring

Mathematical Calculation and

Reasoning

Operations Oversight

EXPERIENCE

Owner

Bethany, OK

Blackgold Millworks/ Dec 2021 to Current

Consulted customers to explain suggested repairs and gain approval before beginning work.

Planned new projects by adhering to client specifications and communicating specifications to contracting team.

Read and understood operating manuals, blueprints and technical drawings to achieve accurate and safe repairs.

Performed demanding physical work over extended periods and modeled positive attitude.

Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.

Tended pumps, compressors or generators to provide power or heat or move materials. Learned and mastered skilled trade specialties under guidance of expert mentors. Understood how to operate and maintain job site equipment safely and for maximum productivity.

Read plans, instructions or specifications to determine work activities. Measured, marked or recorded openings or distances to construction layout areas. Worked productively as lead or helping team member to drive customer satisfaction. Displayed high standards for quality workmanship and routinely double-checked work. Automotive Technician

Oklahoma City, OK

Beck's Garage/ Aug 2020 to Nov 2021

Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.

Completed repairs and maintenance to major vehicle models to meet safety specifications.

Searched within service and maintenance manuals to perform repairs and diagnosis. Conducted routine servicing on fuel, electrical and cooling systems. Evaluated, repaired and aligned vehicle suspensions. Removed, replaced, balanced and rotated new or used tires to maintain on-road safety Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.

Kept detailed records of repairs, labor involved and parts used. Maintained garage safety protocols to meet regulatory and company expectations. Cooperated with other technicians from different disciplines to achieve optimal integration.

Monitored shop equipment to maintain safe working condition. Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.

Interpreted drawings and schematics to pinpoint sources of mechanical issues. Inventoried stock, placed orders and verified receipt to keep supplies ready. Service Technician

Oklahoma City, OK

Valve Sales Inc./ Aug 2010 to Aug 2020

Performed service maintenance and basic repairs to keep equipment in good working order.

Installed new components or replaced defective parts to restore functionality. Filled out work orders, repair logs and maintenance plans to document work completed.

Routinely inspected equipment for preventive and emergency maintenance needs. Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully. Completed scheduled appointments on time to drive quality service. Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.

Kept records of parts and equipment used in projects to update inventory. Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.

Ran tests on newly repaired machinery and equipment to confirm proper functionality. Communicated with distributors to acquire necessary equipment for projects. Inspected materials and equipment regularly to check for potential hazards and machine defects.

Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.

Disassembled dysfunctional machinery to perform root cause analysis and repair machine.

Prepared job assignment reports and forms for accountability and traceability. Developed preventive maintenance procedures and schedules. Tracked inventory used and notified supervisor about re-ordering needs. Reconditioned and repaired machine systems and components to return to operation. Logged services performed in service ticket system. Handled yearly and preventive maintenance to keep vehicles in good working condition.

Maintained certifications and completed training on systems and components. Completed documentation promptly, enabling service requests to be properly recorded and tracked.

Implemented troubleshooting tactics to identify causes of poor machine performance. Set up and operated mechanical and manual tools and equipment. Examined previously completed work for accuracy.

Conducted service appointments to diagnose and fix problems. Traveled to customer locations to complete work for pre-set appointments. Trained new team members on service processes to increase productivity. Followed established safety rules, OSHA guidelines and company safety policies and procedures.

Communicated with clients for outstanding customer service and to increase repeat business.

Cabinet Maker

Gardena, CA

Campbell Cabinetry & Millworks/ Jan 2006 to Aug 2010 Finished cabinets by sanding, staining and installing. Measured cabinet spaces and designed detailed layouts. Adhered to production deadlines and reported delays to supervisors. Designed custom cabinets by planning layouts, cutting materials and installing finished pieces.

Interpreted work instructions and diagrams to set up and execute assigned projects. Chose materials for custom cabinets fitting design and client wishes. Promoted and complied with company policies and OSHA safety requirements. Ordered materials for custom cabinets after designing layouts. Monitored parts and supply inventory and proactively requisitioned items to minimize downtime.

Utilized various tools, equipment, materials and forming systems to complete construction tasks.

Maintained clean and organized workplace to optimize performance, efficiency and safety.

Worked independently on projects and tasks within carpentry team. Fit cabinets and countertops within installation space with exceptional accuracy and attention to detail.

Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.

Took accurate measurements to calculate size and amount of materials needed for project completion.

Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.

Mastered panel saw, clamps and drilling and dowel machinery and applied skills toward producing high-quality work for every customer. Studied blueprints and specifications to identify size and shape of patterns and implement required machine setups.

Observed strict deadlines and adjusted plans according to changes in production schedules to maintain targets.

Consistently constructed square and level projects. Inspected each product upon completion to evaluate overall quality, assign grades and remove unacceptable products.

Assisted with installation of base, trim and crown moldings to achieve desired looks and quality of construction.

Reinforced joints with nails and fasteners to prepare articles for finishing. Operated boring machines to bore holes for insertion of screws and dowels. Sprayed assembled articles with protective or decorative finishes to desired look. Operated sanders and laminating machines to adhere wood laminate to surfaces. EDUCATION AND TRAINING

High School Diploma

Piedmont High School May 1988

Piedmont, OK



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