Customer Service Account Executive

ROSALYN SANDERS

***** ******** ***** **********, ** 48134

Phone: 313-***-**** Email: **********@*****.***

Customer Service Office Administration

A top-performing Sales & Account Executive credited with combining sales, marketing and business development expertise to deliver substantial revenue growth in highly competitive business markets. Strong expertise in cold-calling to large organizations as well as leveraging existing networks, and proactively hunting and tactfully closing new accounts. Highly accomplished in consultative selling and ability to build and maintain relationships.

Areas of Expertise

Office Management

Bookkeeping

Data Entry & Management

Customer Service

Confidential Record Management

Loan Processing

Microsoft Word & Excel; Windows 95 & 98

AS/400, Alliance, Alltel, TradePoint, and Imaging Programs, Kewill, KEC Program

Professional Experience

AN DERINGER, Romulus, MI 2008 – Present

Customer Import Specialist

Essential representative tasked with greeting customers professionally and pleasantly via phone and in person, effectively increasing customer loyalty and satisfaction. Direct customers to the correct department, answer questions, and check their information compliance with U.S. Customs.

Spearhead data management, which includes reviewing information released from computer systems, processing and paying invoices, and resolving any discrepancies. Expertly manage the process of bond shipments across the border.

Demonstrate exceptional ability to create, proof, and update documents in both Microsoft Word and Excel for optimal record-keeping and data presentations.

Utilize various computer programs, including Alliance for imports and Windows 7 (Professional) Open Office Suite.

UPS SUPPLY CHAIN SOLUTIONS, Taylor, MI 2007 – 2008

Import Specialist/Customer Service Representative

Specialist charged with overseeing bond shipments across the U.S. to ensure their compliance with U.S. Customs.

Effectively managed the exchange and organization of data, which included reviewing and analyzing computer-released information from carrier companies.

Led Accounts Payable and Accounts Receivable efforts, with utmost care and attention to detail.

COMCAST CABLE CORPORATION, Plymouth, MI 2005 – 2007

Customer Account Executive Representative

Executive representative responsible for scheduling service calls, arranging and receiving payment, and discussing new products with customers over the phone.

Directed troubleshooting for repairs on equipment, including digital converters, DVRs, and HDTVs.

Quickly created rapport with customers through interpersonal skills and product knowledge that led to increased sales conversations that resulted in commissioned sales of $3,000/month.

ABN AMRO MORTGAGE CORPORATION, Troy, MI 2003 – 2004

Data Entry Specialist/DOC Collections Reviewer

Specialist hired to review HUD-1 documents, update taxes and homeowner’s insurance information on refinance loans, verify accuracy of online information on prepaid escrow accounts, and ensure all data presented on any form was accurate and thorough.

Proved ability to manage multiple assignments simultaneously with adherence to deadlines and budget constraints.

EXPEDITORS INTERNATIONAL, Romulus, MI 1999 – 2001

Import Agent/Customer Service Representative

Representative responsible for handling all incoming customer service calls, checking correct tax rates for liquor accounts, verifying IRS numbers, and checking correctness of addresses provided by customers.

Utilized extensive knowledge of bond shipments and U.S. Customs processes to ensure compliance at all times.

Wrote and reviewed letters in Microsoft Word, and created and sorted various files for senior management in Excel.

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