Ashley. Waterman

417-***-**** ad2l5f@r.postjobfree.com Jane, MO 64856

PROFESSIONAL SUMMARY

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and

detail-oriented.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

• Telephone

Etiquette

• Data Entry

• Documentation

and Reporting

• Application Review • Appointment

Scheduling

• Eligibility

Determination

• Conflict Resolution • Multitasking

EXPERIENCE

Eligibility Specialist

Serco, 2014 - 2021

• Maintained enrollment spreadsheets for tracking and statistical purposes.

• Completed mathematical calculations of income and costs.

• Collected applicant and beneficiary information to make timely eligibility determinations.

Therapeutic Day Treatment Counselor

Youth bridge, 2013 - 2014

• Collected and documented client information obtained via interviews, tests and observation...

• Increased behavioral compliance by teaching coping skills for triggering situations.

• Assisted with behavior management and crisis intervention support for troubled individuals.

• Maintained confidentiality and records with sensitive information.

• Wrote reports and documents outlining plans.

• Coached clients through personal issues and traumas.

• Provided crisis management services to prevent, reduce, or eliminate emergencies.

Head CSP2

Arkansas Support Network, 2012 - 2014

• Manage the internal response team to intervene and diffuse crisis situations and provide ongoing and proactive support.

• Updates and maintains a variety of files. records. charts. and other documents: gathers, compiles, and synthesizes data for management purposes; maintains appropriate records and prepares reports.

Office Manager

E&S Construction, 2008 - 2012

• Generated reports to inform leadership of profits, operations and other key metrics.

• Fielded questions from staff, customers and vendors using phone and email.

• Served as point of contact for team of supervisors, owning complex and escalated issues.

EDUCATION

Diploma

Pea Ridge High, Pea Ridge, Arkansas, May 2006

Certification

NWACC, Rogers, Arkansas, Apr 2009

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