Betty Davis-Robinson, CSM, MS

GREATER ATLANTA, GA Cell: 770-***-**** ad2l55@r.postjobfree.com

expertise

·Certified Scrum Master

· Jira (Scrum, Kanban)

·Project Management SDLC – (AGILE & Waterfall)

·Business Analyst

·OCM/Training

·SAP S/4 HANA 1709- 1809 Training

Technical

·CRM – Customer Relationship management

·LMS – learning management systems

·CMS – content management systems

ERP Systems - Business Processes

·Order to Cash

·Record to Report

Eight years of experience managing non-technical and technical teams with six years in Business Analysis. Managed and participated in team collaboration on Agile and waterfall projects in all phases of SDLC to include Business Blue Print, Realization (Configuration), Final Preparation, Go-Live and Support. As Project Manager, used Agile/Scrum in the design, development, and delivery of large and medium-sized projects in Enterprise Resource Planning (ERP) systems.

Participated as Business Analyst or lead on implementations, of Academic Curriculum Design and Development, Marketing and Curriculum Specialist working with HBCU’s to incorporate SAP Training for Business and IT majors.

Career Switcher with significant experience in Training, Coaching Adults, Public Speaking Skills, Conflict Resolution, Interpersonal Communications, and extensive knowledge of Learning Management Systems (Moodle, Canvas, BrightSpaceDesire2 Learning, and iCollege).

professional experience

IMPEL Professional Consulting, LLC, Atlanta, GA May 2017 – Present Project Manager/ Scrum Master

Assisting in leading SAP S/4 HANA Finance techno-functional implementation using Agile-Scrum project delivery methodology.

Project Management activities:

·PMO - Prepared project timeline, activities/tasks, issues, and risk analysis

oPrepared monthly Forecast, Actuals, and Variances to budget for project resources and other costs

oPerformed Goods Receipt analysis for invoices of external resources/vendors

·Scrum Master - Utilized Agile methodology for Sprint Planning, Backlog Refinement, and validation.

oDaily Scrum Stand-up, Sprint Review, Retrospective.

oWriting/Management of User Stories and Product Backlog (Gherkin).

oUtilized Jira for testing and backlog (Scrum and Kanban).

oDeveloped User Acceptance Criteria.

oLiaised with enterprise-wide groups to drive change management initiatives

Business Requirements and IT Requirements:

·Conducted workshops with key Stakeholders and Business Partners in outlining strategies utilizing Visio DFDs and ERDs, focused on maximizing the overall evaluation of client requirements and minimizing inefficiencies.

·Development and prioritization of Epics, Features, and User Stories for backlog.

·Obtained business sign-off of Roadmap and Release Plan alignment with goals outlined by the Stakeholders and Business Partners.

Process Management:

·SAP S/4 HANA Finance technical - interface implementation.

·Data mapping for backend database design.

·Implementation and integration of CMS/LMS to provide real-time updates tracking the completion status of training modules, certifications, and required documentation in the on-boarding repository.

·Reviewed analytics and metrics related to LMS, providing updates on the effectiveness of training modules and documentation stored in

the CMS repository.

·Provided system training module updates as necessary based on feedback.

Change Management/Training:

·Lead core change management processes such as audience analysis, impact analysis, role design, organizational design, site readiness, training, and communication to ensure end-user adoption.

·Training – Learning needs Analysis, Learning Deployment Strategy, Content development.

·Developed advanced techniques in training concepts, business solutions, and CMS/LMS/CRM implementations.

Betty Davis-Robinson, Page Two

Test Management:

·Developed test scenarios and prepared test scripts for systems integration, regression, and UAT testing.

oPrepared test scripts in the following landscapes (DEV, QA).

oUtilized Jira for logging critical issues.

Project Manager/Scrum Master- Consultant

Designed, developed, and delivered Project Management, Change Management, and Business Analyst roles in the final phase of an SDLC project. Mag Mutual is a high-tech company that provides Medical Malpractice Insurance to the Medical industry.

Project Management:

·As Project Management, liaised with enterprise-wide groups in Finance, Underwriting, Policy, Salesforce, and Reporting to drive change management initiatives.

·Utilized Agile methodology for Sprint planning and validation. Performed other Agile activities such as:

oPerformed Daily Scrum Stand-up.

oWriting/Management of User Stories and Product Backlog (Gherkin).

oUtilized Jira for testing and backlog (Scrum and Kanban).

oDeveloped User Acceptance Criteria.

Business Requirement and IT Requirements:

·Worked closely with key Stakeholders to identify the highest priority and most critical business processes affecting the enterprise.

·Development of project charter and project plan outlining the strategic plan and critical path for implementation.

·Ensuring that the key Stakeholders vision and goals align with the development and implementation of the processes.

Process Management:

·Lead in the development of over 200 business processes for implementation.

·Liaised with enterprise-wide groups in identifying and configuring best practices of business processes.

·Facilitated process improvement and intuitive visualization for increased process efficiency (VISIO diagrams).

·Simultaneously served in the role of Business Analyst for new system and business process implementations.

Change Management/Training:

·Lead core change management processes such as audience analysis, impact analysis, role design, organizational design, site readiness, training, and communication to ensure end-user adoption.

·Training – Learning needs Analysis, Learning Deployment Strategy, Training Project Plan, Content development.

·Developed technical documentation and training structure for push to enterprise.

Test Management:

·Developed test scenarios and prepared test scripts for systems integration, regression and UAT testing.

·Functional team lead in System Conversion from AS400 to Oasis.

oResponsible for performing PI/PO (Process Integration/Process Orchestration) testing of interfaces for FI – AP, FI –AR, Reporting, Salesforce, and Underwriting.

oPrepared test scripts in the following landscapes (DEV, QA).

oUtilized Jira for logging critical issues.

Business Development & Recruitment

·Business Development and Marketing experience to universities to recommend incorporating SAP curriculum into the business and IT curriculum under the SAP University Alliance program.

Professional Experience in Higher Education August 2001-May 2017

Project Management Experience in Higher Education

Coordinator of the Speech, Theater, and Mass Communications-Kentucky State University, Frankfort, KY

Higher Education Teaching Experience

Taught Public Speaking, Interpersonal Communications, and Mass Communications at Georgia State University and Georgia Military College, Atlanta, Ga.

Taught Professional and Group Communications at Morehouse College, Atlanta, Ga.

Taught Public Speaking at Kennesaw University, Kennesaw, Ga., and Clark Atlanta University, Atlanta, Georgia

Served as a Conflict Resolution Consultant for Independent and Corporate Organizations for over three years

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EDUCATIONAL ACHIEVEMENTS

Certified Scrum Master – CSM

SCRUM ALLIANCE

SAP S/4 HANA Finance (1709-1809) - Training

Impel Professional Consulting

The University of Alabama, Tuscaloosa, Alabama

Master of Science – Student Personnel in Higher Education with a concentration in Speech Communications

University of Alabama, University, Al

Thirty hours towards a third Master of Science in Organizational Communications

University of Montevallo, Montevallo, AL

Mater of Science-Mass Communications

The University of Alabama, University of Alabama

Bachelor of Science-Speech Communications - Communication Management

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