Service Representative Accounts Receivable
Resume:
Alexandra Martell
Spokane, WA *****
***********@*****.***
To obtain a full-time position with a reputable Heath Care Company or facility in order to model my
skills and knowledge that I have captured with my previous experience.
Work Experience
Admissions Assistant
Providence Infusion and Pharmacy Services - Spokane Valley, WA
August 2016 to Present
Job duties include:
Work incoming IV drug, biologic, oral supplements and enteral feeding therapy referrals included, but
not limited to benefit investigation, financial calculations, and requesting authorizations.
Accounts receivable duties including coding and approving, filing, tracking, and troubleshooting invoices and payments.
Billing input for home and AIS nurse visits.
Answering phone and routing to the correct pharmacist, nurse, or team.
Financial Clearance Representative
Sutter Health - Sacramento, CA
February 2016 to July 2016
Job Duties include:
• Verify and load accurate insurance information on to Hospital Account Record using Epic EMR
• Research and obtain insurance benefits for Surgery in order to provide patient with an estimated
financial responsibility.
• Contact patients to pre-register them for their upcoming procedures with multiple facilities in the
California West Bay region.
• Calculate financial responsibility using CPT codes and E-care Next software.
Patient Service Representative
Sutter Health General Surgery Dept - Sacramento, CA
January 2015 to February 2016
Job duties include:
• Check in patient for appointments and schedule office visits/follow ups
• Create and update medical charts using Epic/EHR, hyperspace
• Create, assign, and schedule incoming external referrals. Work, update, and schedule internal online
referrals.
• Collected patient co-payments and completed necessary transactions related to payments including
closing cash drawer and operating credit card equipment.
• Collect, prepare and verify coverage information.
• Obtain insurance eligibility and benefits.
• Prepare outgoing mail for pick-up, open and assorted incoming mail.
• Made necessary calls to request films, pathology reports, and other significant files.
Patient Service Representative
Sutter Health Pediatric Surgery - Sacramento, CA
March 2014 to January 2015
Job duties include:
• Check in patient for appointments and schedule office visits/follow ups
• Create, update, and attach referrals in Epic EMR.
• Schedule and manage patient referrals for surgeon's review.
• Request authorizations for upcoming appointments.
• Collect copayments and verify insurance coverage.
• Create new patient accounts using Epic.
Education
A.S. in General Science
Cosumnes River College
March 2013
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