Customer Service Grand Rapids
Resume:
Dolondo Chapman
I aspire to be apart of a professional team to apply outstanding customer service.
Grand Rapids, MI 45904
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Steward/Driver
Amway Grand Plaza Hotel - Grand Rapids, MI
December 2022 to Present
Utilities, general maintenance,loading, unloading trucks, dishwasher, stocking, OSHA standards, teamwork, catering, events setup, displays, training, interm supervisor Volunteer Basketball Coach
YMCA - Grand Rapids, MI
February 2022 to Present
Volunteer sports coach for kids 3rd grade to 7th grade in various sports. Event Setup
Goei Center - Grand Rapids, MI
August 2022 to December 2022
Event setups, removing chairs, tables, storage, display case, safety, using moving equipment, general cleaning, teamwork.
Lead Prep Cook / Line
Chili’s restaurant - Kentwood, MI
April 2019 to December 2022
Food preparation, measurement, cooking, following recipes, inventory, stocking, general cleaning, OSHA, training, trash removal, team work. ServSafe Certificate Landscaping Laborer
Mr.Bills land and snow removal - Walker, MI
November 2021 to March 2022
Shoveling walk ways, operating snow blowers, various equipment, extreme temps, traveling, light supervision, safety knowledge, training, team work, route driving, and community interactions. Barber- (manager/ co- owner)
Major Kuts Barbershop n Salon - Grand Rapids, MI
March 2014 to January 2022
Responsibilities
Supervise other barbers, payroll, inventory control, customer service, data entry, proofreading, cut, trim, shape, hair, utilize clippers, combs, brushes, razors, scissors, blow out guns, utilize hair care product, light maintenance, promote or sell products, OSHA standards. Accomplishments
Increase client volume 15%.
Skills Used
Professional teamwork ethics.
Snow Shoveler
PROCARE LANDSCAPE MANAGEMENT - Grand Rapids, MI
October 2018 to March 2020
Snow removal various locations, data entry, snow equipment, customer service, follow directions, teamwork, landscaping.
Breakfast Attendant / maintenance
Hilton Garden Inn Hotel - Grand Rapids, MI
August 2016 to September 2019
Sanitize dishware, cooking, recipe knowledge, light maintenance, stock, open/close, inventory, stocking, greeting customers, OSHA standard, prep.cook, trainer, unloading, load truck, ServSafe certified. Service Technician
Valvoline Instant Oil Change - Kentwood, MI
October 2013 to May 2015
Change various oils, fluid checks, filter applications, stock, inventory control, training, OSHA standard, customer service, general maintenance, tire change, teamwork. Education
Certificate in Barbering
West Michigan College of Barbering and Beauty - Kalamazoo, MI March 2018 to January 2019
Certificate in Auto C.A.D.
Grand Rapids Community College - Grand Rapids, MI
March 2001 to June 2003
High school diploma or GED
Skills
• Hairstylist
• Cosmetology
• Barbering (10+ years)
• Kitchen Staff (7 years)
• Food Prep (7 years)
• Team Member (10+ years)
• Pizza Maker
• Medical Assisting (1 year) (2 years)
• Data entry (1 year)
• Microsoft..word. (3 years) (1 year)
• Microsoft Powerpoint (2 years)
• Oil Change (2 years)
• Proofreading (2 years)
• Service Technician Experience (2 years)
• Brake Repair
• Cleaning Experience (3 years)
• Tire Service (2 years)
• Food Handling (4 years)
• Landscape Maintenance (1 year)
• Cooking (6 years)
• Snow Plowing (1 year)
• Vehicle Maintenance
• Hotel experience (2 years)
• Hospitality (3 years)
• Problem-solving (5 years)
• Reliability (10+ years)
• Lawn Care
• Mowing (3 years)
• Carpentry
• Laundry (2 years)
• Facilities Maintenance (2 years)
• Restaurant experience (10+ years)
• Customer service (8 years)
• Banquet experience
• Food service (10+ years)
• Culinary experience
• Catering
• Kitchen experience
• Food preparation
• Bussing
• Route Driving (2 years)
• Suspension
Certifications and Licenses
Barbering License
ServSafe Food Handler
November 2018 to Present
Food handling. Food preparation, cooking, food storing knowledge, OSHA trained, sanitation. OSHA
November 2018 to Present
OSHA trained and certified.
Food Handler Certification
Assessments
Food safety — Proficient
December 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work motivation — Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Completed
November 2021
Measures the traits that are important for success for customer service roles Full results: Completed
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Workplace safety — Proficient
March 2020
Using safe practices at work
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cooking skills: Basic food preparation — Proficient November 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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