RUBEN PLAZA

**** ******** *****

Elk Grove, CA **624

916-***-**** / ad2l3w@r.postjobfree.com

EXPERIENCE

**** - *******

BUSINESS AND EDUCATION, APPLE COMPUTERS

• Responsible for incoming calls from customers regarding purchase and distribution of Apple products at business level.

• Determine eligibility for the Business and Education program.

• Support business and education eligible companies with distribution of company Apple owned devices.

• Implement restrictions on company owned Apple devices and accounts.

• Manage company accounts and devices.

• Identify and resolve customer issues with their computers and/or iOS devices.

• Investigate and document facts relating to repairs.

• Manage repair inquiries for multiple devices in multiple applications.

• Mail and distribute apple products.

• Authorize codes for device repairs.

• Assist customers to create managed accounts for employees.

• Identity and provide information about Apple products and services.

• Interact with customers via phone and/or email to obtain necessary information.

• Interact with other Apple departments and store locations.

• Maintain positive ongoing relationships.

CREATIVE MEDIA TIER 1 ADVISOR

• Responsible for technical support calls involving creative media applications.

• Identify, troubleshoot, and resolve customer issues with their computers and/or iOS devices.

• Schedule call backs with customers to ensure that their devices are working properly.

• Interact with upset customers and de-escalate the situation.

• Interact with other Apple departments and store locations. MAC+ AND IOS+ TIER 2 ADVISOR

• Responsible for incoming calls dealing with Mac OS or Mac iOS.

• Identify and resolve customer issues with computers or iOS devices.

• Mange calls from upset customers and de-escalate the situation.

• Interact with other Apple departments and store locations. RETURN TO WORK MENTOR

• Support Advisors as they return to work from leave.

• Develop and prepare training activities.

• Model and coach Advisors to familiarize them with tools and procedures in their role. 2

• Train Advisors in any new procedures that have come into place while the Advisor was on leave.

• Monitor Advisor’s calls and provide feedback during mentor period.

• Coordinate with Advisor’s manager to discuss goals and progression. 2014-2015

FRONT DESK AND MARKETING, COLORS SALON

• Greeted clients with a warm and professional welcome.

• Answered incoming calls and booked appointments.

• Made outgoing calls for any changes in appointments.

• Coordinated individual schedules for multiple staff members.

• Developed campaigns for marketing and promotions.

• Designed graphics for marketing and promotions.

2003 - PRESENT

MEDIA AND FILM DEVELOPMENT, CERERUS PLAYGROUND

• President and Chief Executive Officer.

• Direct, write, produce, and edit film.

• Provide visual direction and ensure artistic integrity.

• Resolve technical inquiries sustained during developmental process.

• Contribute to public relations, marketing, and promotions.

• Completed seven films and more than 20 music videos.

• Generated over $125,000.00 in profits on finished products.

• Video Editing instructor.

EDUCATION

JUNE 1997

HIGH SCHOOL DIPLOMA, LAGUNA CREEK HIGH SCHOOL, ELK GROVE SKILLS

• Project Management

• Strong organizational and time

management skills

• Ability to handle multiple priorities and

deadlines

• Ability to work remotely, independently

with limited supervision, and in a team

environment

• Ability to work in a fast-paced environment

• Self-directed and self-motivated

• Strong written, communication, and

interpersonal skills

• Highly adaptable to ongoing changes

• Strong customer service skills and

behaviors

• Detail orientated

• Microsoft Office proficient

• Mac OS X, iPhone IOS, iPod, iTunes,

Creative Media Consumer Apps, Pro-

Apps Skilled, and AppleCare Contact

Tools proficient

Contact this candidate