KAJARI DE

*** ******* **** .****, ** *****

Cell Phone: 248-***-****. Email: ad2l38@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS:

Business analyst with project management experience using PMI, ITIL, CMMI, and best practices for Telecommunication, Infrastructure, Health Care, Disability and Absence management and Manufacturing Industry.

Worked with business stakeholders to gather and analyze business need, finalize requirement using business process descriptions, use cases and workflow, coordinate requirements walk-through verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.

Experienced in planning, development and implementation of projects with understanding of the SDLC, Quality Control Audits, Metrics and SLA performance reporting for Mainframe and Web based application involving onshore and offshore project team. .

Create functional requirements, test plan, help test the system with system architects and developers to ensure system is properly implemented.

Lead the planning and implementation of project; define project scope and project timelines, deliver progress reports and presentations, create operating and user manuals and conduct training sessions.

Facilitate team and client global meetings effectively.

Conduct business process assessment, improvement initiative and define and maintain standards of process and tools for PMO.

Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook and MS Project), Share Point, Visio. MS SQL.

CERTIFICATIONS:

Professional Development certification from Compuware Corporation

ITIL Third Version Certification

Pursuing Project Management Professional - PMP certification

PROFESSIONAL SUMMARY:

REED Group, 2012 – Present (Virtual office)

Absence Management (Formerly Aon Hewitt),

Business System Analyst

Oversee multiple external clients on a highly customizable claim management system which integrates with client HRIS and payroll systems

• Gather new requirements with clients to customize and enhance our product, ensuring compatibility with company disability, Federal and State leave of absence and HIPPA regulations

• Partner with technical teams to translate client business needs into a well-developed, thoroughly-tested, on-time deliverable

• Develop use case scenarios and coordinate user acceptance testing during product testing phases

• Coordinate UI testing, performing root cause analysis to evaluate defects

• Analyze data to provide internal leadership and clients using SQL and IBM Cognos

•Achievement of the project objectives

•Defining project baselines

•Tracking project progress

•Project status reporting

•Determining and taking corrective actions

ACS – A Xerox Company, Lexington, Kentucky, 2010 -2011

Business Process Outsourcing and IT Services provider

Business Analyst

Manage and deploy new applications, enhancements to existing applications and provide ongoing support for healthcare application systems. Document all aspects of projects, including workflows and processes, change management procedures and lessons learned.

Translate conceptual user requirements into functional requirements and deliver system functionalities as required by business unit stakeholders, provide user training and the infrastructure need for the sustainment of the application.

Responsible for IT governance compliance initiatives, understand and implement process improvement best practices in the organization.

Used agile software development method focusing on task-level tracking, attend Daily Scrum meetings to display daily progress and awareness about the state of the project at all times.

MPROI, Detroit Michigan, 2009 –2010

Management Consulting & Staffing

Process Manager

Analyze and plan activities to achieve high level performance in process; identify opportunities for improving quality and operational performance and ultimately customer satisfaction.

Define process using proven methodologies and strategic alignment using metrics based goals and objectives.

Wipro Technology, Detroit, Michigan, 2008 -2009

Process Lead

Support PMO with process and tools, analyze and document detail requirements, identify problem and formulate resolutions for the insurance and warranty management application for GMAC.

Responsible for the SDP project deliverables, project configuration, integrated change control, QA audits for tollgate compliance and off shore development team training.

Measure performance against process requirements and provide dashboards for management.

AT&T Solutions, Detroit, Michigan, 2006 – 2008

Transition PMO Office, Project Manager

Support the Transition PMO for Global 3rd Generation Outsourcing program, identify process gaps and work closely with customer and senior management to create detailed scope and project durations to transition service from three tiers to AT@T as primary service provider for GM telecommunication infrastructure projects.

Develop a customized project management methodology for helping AT&T project managers better serve GM. Analyze complex business process scenarios. Facilitated and conducted workshops to gather requirements, created business and detailed requirements document. Worked as a liaison between business partners.

ACS – A Xerox Company, Detroit, Michigan, 2000 - 2006

Business Process Outsourcing and IT Services

Business Analyst and Project Manager

Plan, manage, track all system life cycle phases, coordinate all actions of customer service requests and regulatory changes from inception to final implementation, analyze the current system and identify process gaps, issues and enhancements for GM’s Company Vehicle Management System (CVMS) and Trade Management System

Support the Integrated Process Improvement group along with the QA and Metrics teams for CMMI Level 3 audit, CMMI certification and SCAMPI.

Support the Help desk for production support and incident management using ITIL process and create training material and conduct training sessions with end users.

Electronic Digital Systems, Detroit, Michigan, 1997 - 2000

Business Analyst and Project coordinator

Support both application development and production releases, gather requirements, design technical specifications and participate in technical and coding reviews and complete all project documentation.

Manage the Disaster Recovery Application project with, a team of DBA and organize, plan and coordinate DRA activities across GM systems. Perform UAT with customer for application testing.

Compuware Corp, Detroit, Michigan, 1996 - 1997

Business Analyst

Gather and analyze client requirements for migrating Tandem based HR system to AS 400 based system. Conduct testing and validate requirements.

Ford Motor Corp, Detroit, Michigan, 1995 - 1996

System Analyst

Support application development including coding, testing (unit, system and integration), and user acceptance testing with customer and production support for the Global Inventory and Parts releases.

EDUCATION:

Bachelor of Arts, English and Economics

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