Dynamic leader with over ** years at Binning Hospitality, adept in Total Quality Management and staff development. Proven track record in team leadership and effective communication. Strong leadership and motivational skills. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Highly skilled professional with experience in operations, team collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Proactive professional with 18 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. GENERAL MANAGER — BINNING HOSPITALITY, LLC.

EDINBURG, TEXAS, November 2007 - Present

ANA RODRIGUEZ

Clerical Associate

Phone 956-***-****

Email ad2l30@r.postjobfree.com

Address EDINBURG, TEXAS 78539

• Total Quality Management • Sales Expertise

• Staff Training • Staff Development

• Sales Team Development • Verbal and Written Communication

• Team Leadership • Supervision and Training

• Staff Motivation

• Built and maintained relationships with vendors and suppliers.

• Recruited team members to maintain adequate staffing levels.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Used customer feedback for improving operations and building brand loyalty.

• Coordinated staff training sessions to ensure compliance with company policies and procedures.

• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.

• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.

• Used computerized inventory system to plan and manage adequate inventory levels.

• I am responsible for hiring and firing of employees as fit to the company needs

• Turned in payroll to the owner.

• I am responsible for turning in inventory, and also ordered supplies for both hotels as needed.

• Worked very close with maintenance for preventive maintenance, very important. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

MEDICAL ASSISTANT IN MEDICAL

— Southern Careers Institute

Pharr, Texas, Dec 1998

References available upon request

• Computer Application Specialist

Spanish

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• 2016 GOLD AWARD

• 2017 GOLD AWARD

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