Customer Service Representative
Resume:
Sandra Ecker
Senior Customer Service Representative - CIBC Mount Royal
Calgary, AB
********@*****.***
To obtain a position that will enable me to use my strong organizational skills, customer service, management training, and ability to work well with people.
Work Experience
Senior Customer Service Representative
CIBC Mount Royal - Calgary, AB January 2013 to Present
Back up for the Assistant Branch Manager
Mentor and train new and existing employees.
Balance the load and maintain accurate cash holdings in teller cash
Contact clients based on sales leads and current profiles to promote new and additional CIBC products and services.
Accurately and efficiently process customer transactions and requests.
Oversee and maintain cash levels for the branch, including foreign currencies and coins.
Proactively utilize CIBC e-learning courses at every opportunity.
Extensive knowledge of privacy laws as they pertain to banking.
Customer Service Representative
CIBC - Calgary, AB October 2011 to Present
Appointment taking for Refferals and explanation of CIBC Services Meeting Quotas
Troubleshooting, deposits and withdrawls
Manager
LA Weightloss Corp - Calgary, AB June 2010 to October 2011
Enrollment of new clients and explanation of Program Meeting Sales Quotas
Training staff in troubleshooting and maximizing sales Preparation of weekly meetings
Cold calling, Client complaints and customer service
Program Director
LA Weightloss Corp, Southland - Calgary, AB December 2007 to June 2010
Enrollment of new clients and explanation of Program Recommendation of Dietary changes and Nutritional Information
Menu Planning and troubleshooting of roadblocks involving client weightloss Aided in paperwork regarding inventory and receiving
Cold calling, client complaints and customer service
Service Co-ordinator
Laura Canada, Chinook Mall - Calgary, AB April 2007 to December 2007
Received clothing, organized and merchandised clothing and coordinated colors • Operated cash terminal and POS machine
• Transferred stock from store to various other stores
• Sold merchandise and preformed merchandise returns
• Attached security tags and operated a protex alarm system
• Assisted Management in preparation of contests and sales goals
Inventory Control Specialist/Receiving Manager/Consultant
Business Depot Canada - Calgary, AB October 1999 to April 2007
Operated computer based POS system
Knowledge in various stationary products as wells as highly conversant in all areas of computers and business machine sales
Merchandise various areas of the computers/business machine sections
Responsible for tech support and problem solving with customers questions or complaints
Processed sales, exchanges and returns
Work with an AS400 operating system
Process and handle special orders, delivery and prepaid orders
Research, organized and published concise ink cartridge list for stores Canada-wide
Check of Purchase Orders and contact Vendors and Category specialists
Order store Supplies and maintain transfer and receiving paperwork
Cycle counting, inventory correction, and the balancing of stock levels
Return of Defective merchandise and Home office returns
Training of Inventory specialists and Receiving management team members
Supervising Sales Associates and training of new hires
Communicating with Shipping companies and couriers
Education
Advanced training in Sales
Skillsoft - Calgary, AB
July 2017
Foundation year
Alberta College of Art and Design - Calgary, AB
August 1991 to April 1992
Lifestyle Management Course and Computer office skills
McBride Career Institute - Calgary, AB
May 1991
Skills
SALES (10+ years), INVENTORY (10+ years), PURCHASE ORDERS (7 years), ASSOCIATE (7 years), MANAGEMENT (10+ years), CSR, Customer Care, Customer Support, Customer Service, Call Center
Additional Information
Skills
Hard working and assertive
Efficient, dependable, and punctual, able to work comfortably with minimal supervision
Enthusiastic sales associate committed to promoting customer satisfaction
Organized individual with strong information and inventory preparation skills
Always eager to accept new duties and responsibilitie
Highly knowledgeable in computer sales and systems including software and hardware components Well versed in alternative health, aromatherapy, nutrition, dietary needs, weightloss, and holistic remedies
Proficient in the operations of a receiving dock and adept in the organizing and checking of purchase orders
Competent knowledge in Microsoft Office suite products, Windows, and MAC
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