KAREN LITTLEJOHN

ad2l24@r.postjobfree.com / 301-***-****

SUMMARY OF QUALIFICATIONS

• Health Care Administration - Associate of Arts:

• Results-driven professional offering a progressive, ten plus year career in government and private office environment.

• Experience solving customer issues and increasing overall loyalty. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperated and collaborated with other staff members to make sure that the whole customer service life cycle was addressed regularly.

• Offer excellent computer skills meeting deadlines and work with high level of multicultural awareness and adaptability while multi-tasking, outstanding telephone, scheduling and documentation skills.

• Career Development and Training benefits keeping workers of all ages up to date. Bridging the skill gaps provided opportunities to current and new employees by reskilling and upskilling.

AREAS OF EXPERTISE

Project Management - Effective Communication – Strategic Planning - Team Leadership - Business Continuity – Maintain High Level of Customer Service - Data Backup and Recovery-

TECHNICAL PROFICIENCIES

- Windows 10

- Software Microsoft Office (Word, Excel Outlook, Power Point, Project PROFESSIONAL EXPERIENCE

GREYHOUND TRASH REMOVAL 7/2021 – 5/2022

DISPATCH

• Administrative support

• Retrieve voicemail messages and route to appropriate members of team

• Assigns routes and service tickets to appropriate drivers

• Troubleshoots and resolves potential delivery and pick-up problems OFFICE MANAGER

AEROTEK 9/2019 – 7/2021

ADMINISTRATIVE ASSISTANT (CONTRACT ASSIGNMENT)

TCOM LP

• Provided and researched travel options and final itineraries

• Organized travel request for Conus and Oconus

• Administered guidance and assistance on complex and/or large request

• Served as a liaison between employees and outside agents

• Reconcile travel cost for accounting department

• Arranged short term mobilization for suitable accommodation. Managed communication across departments to schedule and plan company all hands meetings to ensure the team was brought into deployment oncoming and outgoing plans and the overall company mission.

• Prepare new contractors with the onboarding making sure they have the significant skills per the organization.

• Used a variety of formats and styles while using the same material in addition to verbal and visual.

PROGRAM COORDINATOR (CONTRACT ASSIGNMENT) 4/2018 TO 9/2019 SCHNEIDER ELECTRIC & PATRIOT CONSTRUCTION

• Review the implementation and efficiency of quality and inspection reports

• Collect and compile statistical quality data

• Assure ongoing compliance with quality and industry regulatory requirements

• Assist with questions and answers of project closeout documentation

• Coordinate base and building access badges

• Proficient in a variety of construction software and Microsoft Office and outlook

• Review all documents and correspondence for appropriate content and messaging prior to obtaining signatures for bid packages for federal government projects

• Entered (RFI) request for information from multi jobs and managers for bids

• Manage bid lists and retrieve bid documents

• Submitted electronic submission of bids using federal government portals

• Maintain calendar for bid open and close dates, site visits and amendments

• Scheduled hotel and transportation for out of state staff within per diem rates ARK SYSTEMS

ASSISTANT PROJECT MANAGER 8/2015 TO 4/2018

• Ensure timely billing of project throughout the installation

• Prepare and send all required submittals

• Clearly and excellently communicated progress and problems to project managers via engaging and refining presentations

• Analyzed and then effectively strategized concerning business goals, deadlines, schedules, budgets, needed resources and team member coordination.

• Consistently met deadlines with other team members, coordinating all permits needed for management to perform their project

• Oversaw and coordinated subcontractors on related projects

• Successfully manage the relationship with the client and stakeholders with enthusiastic written and verbal communication skills written and verbal communication skills and very detail oriented

• Create and maintain comprehensive project documentation using Microsoft word, excel and power point