S A L E S F O R C E A D M I N I S T R A T O R / A N A L Y S T

MOKAM TANYI ANDREAS

Experienced Salesforce professional and Salesforce Certified Administrator / Salesforce Certified AI Associate / knowledgeable in CRM Analytics with a proven track record in the technology industry, including five years as a skilled Salesforce Administrator and two years as a talented Systems Analyst. Passionate about leveraging software to solve problems and enhance user experiences. Seeking exciting opportunities to apply my expertise and contribute to any Salesforce environment. S P R I N G F I E L D, MA 0 1 1 0 9

P H O N E : ( 413) 2 4 6 - 2 0 7 1 E M A I L : M O N K A M T A N Y I @ Y A H O O . CO. U K P ROFESSIONAL EXPERIENCE

Salesforce Administrator – Redmop Group, Remote 09/2021 – Present

Salesforce support Administrator and Analyst (Tier 2 troubleshooting).

Initiated data cleansing of over 5,000+ historical accounting records across different clients, to be used for account classification and mapping activities.

Provide hands-on configuration and troubleshooting, feature explanation and best practice guidance to assist partners who use Salesforce CRM platform.

Identify, develop and execute training/education gaps or challenges.

Serve as Subject Matter Expert (SME) for Configuration, Report Analytics, Security Enhancements (Multi-Factor Authentication) and 3rd-party integration.

Manage the technical process of layout customization, navigation within the system and translation of business/user requests into app enhancements.

Create and manage reports and dashboards for senior management briefings.

Collaborated with other Admins to create and maintain workflow processes.

Test business applications and ensure performance is as designed; work with off-shore Developers, QAs and other team members to resolve any issues.

Worked under minimal supervision with excellent organizational and project management skills with a team-oriented and deadline-driven attitude. Salesforce User Experience Specialist – Mao Tax, Austell, GA 08/2018 - 08/2021

Proactively solicited feedback from stakeholders and the UX team to continuously improve deliverables.

Documented key business workflows for Salesforce support processes.

Planned and coordinated user research to guide product design decisions.

Provide ongoing support and education for Salesforce users: answer questions, troubleshoot issues, and lead education sessions

Developed user flows and personas to facilitate feature design process.

Logged and tracked calls using problem management database and maintains history records and related problem documentation.

Prepared standard statistical reports, such as help desk incident reports.

Stayed current on all key support topics, including product knowledge and required technical and soft skills.

Tested software and hardware to evaluate ease of use and whether product will aid user in performing work.

Consulted with team to explain software errors and recommend changes.

Prepared reports and dashboards for Sales, Marketing, Operations and Customer Service departments.

Performed Salesforce administration duties like managing roles, profiles, sharing rules, workflows, and groups.

EDUCATION

University of Ibadan, Nigeria

M.Sc. Economics

University of Ibadan, Nigeria

B.Sc. Management

C ERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified AI Associate

Five Star Ranger:

https://trailblazer.me/id/mokam

T ECH S K I L L S

SFDC Classic Lightning

Sales Cloud Service Cloud

Salesforce Lightning Flows

Salesforce Communities

Salesforce CPQ

Third-Party Integration

Project Management

Data Management

Risk Management

Jira Confluence

Systems Monitoring

Technical Support

Agile Framework

Deployment

Microsoft Excel

Business Systems Analyst – Mao Tax, Austell, GA 01/2017 - 06/2018

Managed, configured, and maintained Tax Preparation software and associated integrated systems.

Led or participated in business requirements gathering sessions and design workshops with team.

Ensured system configuration and business requirements documents are accurate, complete, and signed off by management.

Configured test and production environments.

Supported sales efforts by staging and conducting platform demos.

Actively participated in user acceptance testing.

Provided direction and leadership to ensure professional platform delivery.

Acted as the primary point of contact for configuration queries during implementation.

Ensured tools and templates are utilized and kept current.

Provided input to facilitate the improvement of tools and templates for configuration management.

Advised external partners and internal staff on best practices for implementing Salesforce and complementary software.

Project Manager – Cameroon Development Corporation, Cameroon 05/2006 – 12/2016

Provided reports on the overall progress of the operations of the estates.

Properly administered all personnel policy at estate level.

Maintained registers of fixed assets in use on the estate and proper safeguard of these assets.

Operated and controlled the estate transport fleet, ensuring that maintenance schedules are strictly adhered to and that there is no misuse of such vehicles.

Responsible for camp sanitation, welfare of estate workers, aid posts and clinics within the estate.

Randomly checked on early morning sectional musters at a minimum of one visit per section per week.

Prepared monthly work program in collaboration with Sectional Assistants for approval by Agricultural Unit and Group Manager.

Held and presided the Estate Consultative Committee Meetings with Staff Representatives on a quarterly basis.

Maintained suitable and accurate records and statistics of the estate as required by the group.

Organized pay arrangements for all the sections of the Estate.

Prepared presentations on annual production Fresh Fruit Bunch (FFB) estimates, revenues and capital budget. Overall control of approved budget.

Maximized financial return of the Corporation.

Submitted monthly, quarterly and annual reports of all the estates.

Controlled liquid cash on the estate and its security as laid down under the regulations of the Corporation.

Programmed and carried out training of Field Staff and Field Supervisors.

Supervised and provided technical advice to partnering Small Holder Farmers.

Carried out other duties as assigned by the Agricultural Unit or Group Manager. S OFT S K I L L S

Leadership

Collaboration

Adaptability

Great Work Ethic

Customer Service

Client Relations

Time management

Problem Resolution

Office Administration

Verbal & Writing Skills

Strong Analytical Skills

Written Communication

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