Customer Service P E
Resume:
S E R V E R / B A R T E N D E R
S K I L L S
***************@*****.***
E X P E R I E N C E
Bartender
August 2022 - January 2023
LOCAL ** - ****
KELVIN SIBANDA
C O N T A C T
Customer Service
• Wine knowledge
• Communication
• Upselling
• Meeting selling targets
• Product knowledge
• Working underpressure
• Problem Solving
• POS Operation.
• Food Safety.
• Customer Service.
• Menu Knowledge.
Q U A L I F I C A T I O N S
Diploma International hotel School
One year Bar training Certificate
Food handling certificate
Wine training certificate
Mixology certificate
Crowd management certificate
Database administration and website design
Verify identification and age requirements of customers Mix traditional and creative cocktails
Process payment from customers
Make suggestions based on customer tastes and preferences Record and balance cash receipts and prepare cash deposits Open and maintain tabs throughout their shift
Preparing alcoholic or non-alcoholic beverages for bar and patrons
Interact with customers, take orders and serve snacks and drinks Mix ingredients to prepare cocktails
Plan and present bar menu
Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations
Server
June 2021 - August 2022
BELLA CIAO - SOHO
Preparing the dining area
Bringing menus, listing and describing specials, making recommendations and taking orders
Serving food to high standards by ensuring that all dishes are presented correctly and in a timely manner
Checking on diners during their meal to ascertain their satisfaction levels
Preparing and delivering checks, taking payments and assisting guests
E D U C A T I O N
E X P E R I E N C E
Bar Server
March 2018 - February 2021
DISNEY CRUISE LINE - ORLANDO FLORIDA
June 2021 – The Academia Patron
Tequila Master Class Specialist Of
Tequila Patron
May 2020 – NYU School Of
Professional Studies – New York
Online Certificate : Hospitality and
Tourism Industry Essentials
June 2018 – Google Digital Garage
January 2013 - December 2009, Abet
general education - Cape Town,
Western cape Higher certificate :
General knowledge
October 2013 Hbr Human Resources -
Cape Town, Western cape Certificate:
Waitron
September 2012, Diageo bar academy
– Johannesburg, Gauteng
August 2012 Shaker bar school - Cape
Town, Western cape
2012 – Alison
2012 – UDEMY
2012– Cape Town Wine Academy
Online Certificate: Online marketing
Completed level 101, 202 and 303
. masters bar academy
Certificates : International bartenders .
course
Hospitality Management Studies -
. food and Beverage Services
. Bar Manager Training Course
. South African Wine
Bar Server
June 2017 – February 2018
HILTON HOTEL - DUBAI
Created attractive bar displays by strategically arranging bottles and glasses
Prepared garnishes by evenly slicing and pitting fruits Prepared classic, modern and unique cocktails for each customer Maintained quality of garnishes, juices and other perishables by preparing new stock daily
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
Prepared custom drink orders by accurately measuring and mixing house ingredients
Verified drinking age requirements of customers by carefully reviewing photo identification
Take guests orders and capitalize on opportunities to sell special beverage
Set up bar for operation and stock service bar
Maintain quality of garnishes, juices and other perishables by preparing new stock daily
Prepare custom drink orders by accurately measuring and mixing house ingredients
Verify drinking age requirements of customers by carefully reviewing photo identification
Keep alcoholic beverages well-stocked and organized to meet expected demands
A D D I T I O N A L E X P E R I E N C E
Bar Waiter
February 2016 - June 2017
RADDISON HOTEL - JOHANNESBURG
Marketing planning and
implementation.
Business development Business
management
Digital Marketing Adwords google
my business Social media SEO
Bar trainer and consultation Barista
Trainer
Brand ambassador Stock control
Event planning, production,
promotion and coordinating.
Completed a customer service
course
Completed a fire training course
Completed a lobster wine and
service training course
Completed a mixology training
course
Undertaken a Bacardi superior rum
brand training
Mixologist
September 2014 - 2015
CLOUD 9 BOUTIQUE HOTEL - CAPE TOWN
Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies
Identified and resolved problems through root cause analysis and research
Recruiting and trainings of bartenders and baristas Developed creative bar menus and drink recipes by researching emerging industry trends
Exercised appropriate cost control to meet budget restrictions and maximize profitability
Managed financial operations, payroll and accounting processes Formed business referral strategic partnerships with international partners
Prepared classic, modern and unique cocktails for each customer Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Prepared classic, modern and unique cocktails for each customer Maintained quality of garnishes
Prepared custom drink orders by accurately measuring and mixing house ingredients
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Conducted daily inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Collected credit card, cash and gift certificate payments and dispensed change for cash
T R A I N I N G
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